EN-14
Troubleshooting
WARNING: Before requesting after service please check this possible resolution. Risk of
electric shock. Never remove the casing of the product. To keep the warranty valid, never
try to repair the product yourself.
No reaction to the remote
control
• Make sure the player is connected to a power
outlet.
• Insert the batteries correctly.
• Point the remote control at the IR sensor located on
the front panel of this product.
• If the remote still does not function, try putting new
batteries into the remote control.
No picture/sound
• Make sure the connection is in good condition;
volume is not too low; audio receiver or TV work
normally; audio setting is proper.
No picture on HDMI connection
• If this player is connected to an unauthorized
display device with an HDMI cable, the audio/video
signal may not be displayed
• Check if the HDMI cable is faulty. If faulty or
damaged, replace the HDMI cable.
• If this happens when you change the [resolution]
setting, press Resolution on the remote control
repeatedly until the picture appears.
High-definition video signal
not playing on the TV
• Ensure that the audio cables are connected to the
audio input of the TV
• Assign the audio input of the TV to the
corresponding video input. See the TV user manual
for details.
No sound on HDMI connection
• You may not hear any sound from the HDMI output
if the connected device is non-HDCP compliant or
only DIVI compatible.
Disc cannot be played
• Ensure that the disc is loaded properly
• Ensure that this player supports the disc. See
Specifications.
• Ensure that this player supports the region code of
the DVD or BD.
• For DVD+RW, ensure that the disc is finalized.
• Clean the disc.
Data Files cannot be played or
read
• Ensure that the data file was recorded in the
standard UDF, ISO9660 or JOLIET format.
• Ensure that the JPEG file extension .jpg, JPG, jpeg
or JPEG.
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