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User manual

SATELLITE

TELECOM

CABLE

TERRESTRIAL

TCM470/DCM475 - Digital Cable Modem

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Summary of Contents for DCM475

Page 1: ...User manual SATELLITE TELECOM CABLE TERRESTRIAL TCM470 DCM475 Digital Cable Modem ...

Page 2: ...leave it with the vendor when buying a new appliance If you are a professional user please follow your supplier s instructions If the appliance is rented to you or left in your care please contact your service provider Help us protect the environment in which we live North American Cable Installer This reminder is provided to call your attention to Article 820 93 of the National Electrical Code Se...

Page 3: ...came with this product and return it immediately Returning the card allows us to contact you if needed Keep your sales receipt to obtain warranty parts and service and for proof of purchase Attach it here and record the serial and model numbers in case you need them The numbers are located on the back of the product Model No ____________________________ Serial No _____________________________ Purc...

Page 4: ... THE MODEM NEEDS TO DO ITS JOB 6 CONTACT YOUR LOCAL CABLE COMPANY 7 CONNECTING THE CABLE MODEM 8 CONNECTING THE CABLE MODEM TO A SINGLE COMPUTER 8 ATTACHING THE CABLE TV WIRE TO THE CABLE MODEM 8 ETHERNET CONNECTION TO ONE COMPUTER 9 CONNECTING MORE THAN TWO COMPUTERS TO THE CABLE MODEM 10 ACTIVATING THE CABLE MODEM 11 CHAPTER 2 ADDITIONAL INFORMATION 12 FREQUENTLY ASKED QUESTIONS 12 GENERAL TROUB...

Page 5: ...tus monitoring The following may affect the speed of your cable modem your computer equipment and configuration processor speed amount of RAM available disk space the number of programs you are running at the same time the capacity of your ISP network traffic levels the Ethernet device in use on your computer Your cable company may or may not fully support the speed capabilities of this modem What...

Page 6: ...M 16MB 32MB preferred 24MB 32MB preferred Operating System Windows 2000 XP VISTA Mac OS 7 6 1 or higher Available Disk Space 125MB 50MB Sound Card Preferred N A Video VGA or better SVGA preferred VGA or better SVGA built in preferred CD ROM Drive Required Required Ethernet 10BaseT 100BaseT 1000BaseT 10BaseT 100BaseT 1000BaseT An Ethernet card makes it possible for your computer to pass data to and...

Page 7: ... ON 1 sec and OFF 1 sec TFTP status LED SHOULD be ON 0 25 sec and OFF 0 25 sec ON ON ON ON X Operational NACO ON DOCSIS Start up Operation ON FLASH FLASH OFF X Operational NACO OFF FLASH FLASH FLASH FLASH FLASH Wait registration with all DS and all US Lights Flash sequentially from the right to left Minimum duration 3 seconds X X X X OFF From 1 to 4 DS from 1 to 4 LEDs are ON From 5 to 8 DS From 1...

Page 8: ... US Note This is the same as the above Channel Bonding display after the registration c After 11 seconds Æ Perform the factory reset This operation should only be performed upon your Cable Operator s request Rear Panel TCM470 DCM475 z GIGA ETHERNET Ethernet 10 100 1000BaseT RJ 45 connector z RESET Reset CM z CABLE F Connector z 12VDC AC power socket z on off button Power on off switch TCM470 only ...

Page 9: ... 5 mm length 10 mm There are 2 slots on the underside of the CABLE MODEM that can be used for wall mounting Note When wall mounting the unit ensure that it is within reach of the power outlet To do this 1 For THE CABLE MODEM ensure that the wall you use is smooth flat dry and sturdy and use the 2 screws holes 2 The unit can be to use solid concrete wall and or hard wood wall 5 ...

Page 10: ...he same wires your cable company uses to transport video signals What the Modem Needs to Do Its Job The Right Cable Company Make sure your local cable company provides data services that use cable industry standard DOCSIS Euro DOCSIS technology compatible with your cable modem The Internet Service Provider ISP Your cable company provides you access to an Internet Service Provider ISP The ISP is yo...

Page 11: ...______ MAC Address __________________________________________ Please verify the following with the cable company The cable service to your home supports DOCSIS Euro DOCSIS compliant two way modem access Your Internet account has been set up You have a cable outlet near your PC and it is ready for cable modem service Note It is important to supply power to the modem at all times Keeping your modem ...

Page 12: ...nnect your cable modem for the best possible connection Attaching the Cable TV wire to the Cable Modem 1 Locate the Cable TV wire You may find it one of three ways A Connected directly to a TV a Cable TV converter box or VCR The line will be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc B Connected to a wall mounted cable outlet C Coming out from under a baseboa...

Page 13: ...he two prong plug into the AC outlet Note Use only the power supply that accompanied this unit Using other adapters may damage the unit 3 Connect one end of the Ethernet cable straight wired see below to the Ethernet port on the back of your computer and the other end to the ETHERNET port on the cable modem s back panel Make sure that the Ethernet cable is straight wired not null or crossover wire...

Page 14: ...00 1000BaseT Hub or Switch Straight through or standard category 5 Ethernet cable one for each computer to be connected If you have a hub with an uplink port a straight through cable can be used in combination with that port in lieu of the crossover cable An uplink port has a small switch on it to change the polarity of the connection It can accept either a crossover or a straight cable depending ...

Page 15: ...sented by a different pattern of flashing lights on the front of the modem Note All indicators flash once prior to the initialization sequence If only the LEDs Power and Online are lit and the LEDs DS and US are flashing this indicates the cable modem is automatically updating its system software Please wait for the LEDs to stop flashing You cannot use your modem during this time Do not remove the...

Page 16: ...ge of services including email chat and news and information services and a connection to the World Wide Web Q Can I watch TV and surf the Internet at the same time A Absolutely Q Can I run more than one computer on the modem A Yes a single cable modem can support up to 32 computers using Ethernet connectivity Q What do you mean by Broadband A Simply put it means you ll be getting information thro...

Page 17: ... be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it z Check to see that you are using the right type of Ethernet cable The modem won t register a cable connection Online light not on continuously z If the modem is in Initialization Mode the ONLINE lights will be flashing Call your Cable Company if it has not completed this 5 step proce...

Page 18: ...ccur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect this equipmen...

Page 19: ...0BaseT or 1000BaseT LAN cable F Connector A type of coaxial connector labeled CABLE IN on the rear of the cable modem that connects the modem to the cable system HTTP HyperText Transfer Protocol Invisible to the user HTTP is used by servers and clients to communicate and display information on a client browser Hub A device used to connect multiple computers to the cable modem IP Address A unique 3...

Page 20: ...AMS6 1201000SI India Plug AMS6 1201000SA Argentina Plug AMS6 1201000SX Brazil Plug AMS6 1201000SH Thailand Plug AMS6 1201000SU US Plug b Leader Electronics Inc MV12 Y120100 A2 Europe Plug MV12 Y120100 B2 United Kingdom Plug MV12 Y120100 C5 China Plug MT12 Y120100 A1 US Plug Please do not send any products to the Indianapolis address listed in this manual or on the carton This will only add delays ...

Page 21: ...ered Marca s Registada s Photos and features subject to change without notice For more information Thomson 46 quai Alphonse Le Gallo 92100 Boulogne Billancourt France Tel 33 0 1 41 86 50 00 Fax 33 0 1 41 86 56 59 www thomson broadband com ...

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