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Tracker does not always connect properly.

01.  The tracker is reliant on 2 factors. It needs to be in open space for the GPS to work. It also needs good mobile phone 

signal. If it is an area where these signals are blocked or poor, it can cause issues.

02. Check that you have sufficient credit on your account.

I am not receiving any SMS or email alerts.

01. Make sure that you have armed the tracker when you have parked your vehicle.
02. Ensure you have input the correct mobile phone number or email address.
03. Make sure you have activated cell phone and email alerts in the settings.

The fuel calculations are wrong.

01. Make sure you have input the correct fuel cost per litre.
02. Ensure you have input the correct values for MPG or KPL.
03. Check that you have selected the correct measurement system. Imperial or metric.

The Distance shown for my vehicle is wrong.

01.  This cannot be 100% accurate as the odometer in your car will create a more reliable result. The app will only 

calculate based on GPS information, so you will need to manually adjust this occasionally. It is only for reference.

The Augmented reality does not always work.

01.  Both your phone and tracker need to be in open space for this to function correctly. You may also need the tracker 

and app to locate the GPS satellites first so, please wait a short time while it does this when using this mode.  

RECYCLING

This symbol on the product or on its packaging indicates that this product shall not be treated as household 
waste. Instead it should be taken to an applicable collection point for the recycling of electrical and electronic 
equipment. By ensuring that this equipment is disposed of correctly you will help prevent potential negative 
consequences for the environment and human health, which could otherwise be caused by inappropriate waste  

 

handling of this product. The recycling of materials will help to conserve natural resources.

For more information please contact your local council or waste disposal service.

IMPORTANT SAFEGUARDS & PRECAUTIONS

01. This Unit is for incar use only. Never expose to direct sunlight or wet weather conditions.
02. Do not expose the unit, to splashing, dripping, rain or moisture. Do not immerse in liquid.
03. Do not expose to dust, high humidity, high temperatures or mechanical shock.
04. Do not use if the equipment is damaged. 
05. Do not disassemble. There are no serviceable parts inside. 
06. For external cleaning, use a soft, clean, damp cloth only. Use of detergents may damage the finish and leak inside.

TECHNICAL HELPLINE INFORMATION

FRANCE, du lundi au vendredi (sauf jours fériés) : 9h00-19h00 ou [email protected]

LEGAL LINES

iOS® and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries. Android™ and Google Play™ 
are trademarks of Google Inc. All other trademarks are the property of their respective owners.

Summary of Contents for BB8299

Page 1: ...GPS Car Tracker BB8299 Bigben Interactive FRANCE Rue de la voyette CRT2 59814 LESQUIN Cedex CAR TRACKER TRAQUEUR GPS DE VOITURE ...

Page 2: ...or wear and tear and is available only to the original purchaser of the product This does not affect your statutory rights PRODUCT SPECIFICATIONS OBDII GPS tracker Operates on GPS and GPRS Product dimensions 78x42x25 mm Weight 58g CONTENTS OF THE PACKAGE GPS Tracker Unit ODBII ext cable optional DEVICE DESCRIPTION 1 1 INSTALLATION 01 Ensure you have purchased a full size sim card with a data and t...

Page 3: ...r make and model of vehicle If you are using an OBDII extension cable insert this first and then attach the tracker Please visit our website for more information Prise ODB 06 To check that the sim card and tracker is installed correctly call the phone number of the sim card The LED s on the product will flash to confirm it is functioning 1 2 APP SET UP Now that the product is fitted to your car yo...

Page 4: ...ur sim card operator NOTE that the APN details are very important You will need to get this information from your sim card operator or you can find it online You can also check our table at the end of the instruction book which lists the most common APN setting for the main operators When you submit the details you will receive an email to confirm the registration Click the link in the email to co...

Page 5: ...icle The available options are as follows Map page Journey reports page Log Out My vehicle page Review page Settings 05 For first use we recommend going to the settings option in the bottom left of the home page to insert more information about your Vehicle SETTINGS PAGE 01 Press the settings button in the bottom left of the home page to enter the settings Here you can enter a range of information...

Page 6: ... set your unit measurement as miles of kilometres Gallon Litre Use this to set your fuel unit measurement as gallons or litres Summertime use this if you are using summertime settings for your time zone The final option provides a sub page to enter details about your account and vehicle This is the Edit Vehicle screen You can also add a photo of your vehicle by pressing the camera icon You can use...

Page 7: ...y changes to this page ensure you press the submit button 03 If for any reason you change the sim card operator for your tracker you will also need to change the APN details To do this select the APN Setting option at the top right of the Edit Vehicle page and enter the new APN settings Then select modify Your new APN details will then be set 1 3 APP USAGE My Vehicle 01 Now that your tracker is in...

Page 8: ...of the My vehicle page and the enter the required information similar to when you first registered Once complete press the tick icon in the top right corner 03 If you do not wish to add any other vehicles you can skip step 2 and simply read the data from your tracker on the My Vehicle page 04 At the bottom of the my vehicles page you will see 4 options Arm This allows you to arm the Anti theft ala...

Page 9: ... other information such as the Alert status current speed if it is moving and the full address 03 At the bottom of this page you can also arm or disarm the tracker switch tracking on or off so you can see a trace line of its journey or shortcut to the review page Press the house logo in the top left of the page to return to the home page 04 This page also allows you to view the proximity of you to...

Page 10: ...ked it somewhere and are finding it difficult to locate To do this press the down chevron in the top right of the map view This is known as the Augmented Reality mode You can now hold up your phone so that the camera can view your location As you circle from that spot a pointer should appear on your screen This will then give you the rough direction and distance to your vehicle Keep walking in tha...

Page 11: ...n this page you can enter a start date and end date to review a full animated route taken by your vehicle 02 Simply touch the start date or end date rotate the selection to your preferred dates and times and then press OK Then press the Tick icon in 03 You can now view the journey taken on your chosen dates Press the play button at the top of the review page to start the animation and press the st...

Page 12: ...p left corner and then the house icon to return to the home page Journey reports 01 Touch the middle right button on the home page to enter the journey reports On this page you can input a start and end date to get full reports on your journeys and any alerts 02 Simply touch start date and end date sections and select the dates you wish to check from the calendar view ...

Page 13: ... PASSWORD SFR websfr blank blank Orange Orange fr orange orange Bouygues Telecom mmsbouygtel com blank blank Free Free blank blank Please ensure that you input the details correctly Any errors may result in the product not functioning As well as the app you can also track your vehicle online using our web platform Visit www thomson cartracker eu and login in your user name and password Note that a...

Page 14: ...time while it does this when using this mode RECYCLING This symbol on the product or on its packaging indicates that this product shall not be treated as household waste Instead it should be taken to an applicable collection point for the recycling of electrical and electronic equipment By ensuring that this equipment is disposed of correctly you will help prevent potential negative consequences f...

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Page 23: ...www bigben eu ...

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