THOMSON 512503, Manual, Page: 18 / 20

18
1080P IP AUTONOMOUS CAMERA
EN
J - FAQ
Symptoms Possible causes Solutions
Unable to install the Link-Home
app
on my Android device
You have an out of
date or incompatible
version of Android on your de-
vice.
Please contact the technical sup-
port of your device's manufacturer
in order to obtain a recent An-
droid version.
Google Play checks all the key
components needed to run the
application properly. If your
equipment does not meet the
necessary criteria, the installa-
tion will not completed.
Please get a different Android
device.
Unable to install the Link-Home
app
on my iPhone
The version of iOS on your de-
vice is out of date.
Update the operating system on
your device.
The camera is not detected as
being online when wanting to
connect it to a smartphone
Camera connection too slow. Temporarily connect your smart-
phone to the same network as the
camera when adding to the app.
Time exceeded after switching
on.
Switch off the camera power sup-
ply (disconnect the battery) and
then switch it back on.
The camera is indicated as being
associated with another account
during start-up.
You need to have access to the
camera owner account to be
able to associate it with anoth -
er account.
To associate the camera with an -
other account, use the owner ac-
count that was used for start-up.
If you want to change owner ac-
count, the camera on the old ac-
count needs to be removed be-
fore assigning it to the new one.
Cannot connect to camera over
local network
Network/power supply issue Check your network connections
and battery level.
Network configuration problem Check your camera’s network con-
nection settings.
The camera image feed
cannot be accessed over the
internet
Network configuration problem. Check your device settings (box,
router)
Incorrect video settings. Check the video settings and re-
duce the quality if necessary.
Poor quality or shaky image
Incorrect video settings Check the video settings and re-
duce the quality if necessary
Movement detection is triggered
unnecessarily
Unsuitable movement detection
settings
Reduce the sensitivity of detection.
Position the camera.
Not possible to display the cam-
era image via Google or Alexa
Numbered image Deactivate the encrypted image
of your camera so that it can be
read by the receiver that you want
to use with Alexa / Google Home