V D A S e r i e s D V I S p l i t t e r s , R e v . C , M a y , 2 0 1 4
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4. Product Serial Number
Thinklogical
®
products have a unique serial number printed on an adhesive label that is fixed, typically,
to the underside of the unit. The serial number includes a date-code formatted as 2 digits for the week
and 2 digits for the year, plus two to four digits for a unique unit number.
Example: Serial number
28
13
124
indicates that the unit was built in the
28
th
week of the year 20
13
and
is unit number
124
.
5. How to Contact Us
5.1 Customer Support
Thinklogical
®
is an engineering company and we believe that the first line of support is the design
engineer that developed each particular product. Therefore your technical support questions will be
handled promptly by our most knowledgeable in-house engineers.
5.1.1 Website
Check out our website
www.thinklogical.com
for our most current products, technical specification sheets
and more information about all the products we offer.
Check out
ftp.thinklogical.com
for firmware upgrades, manuals and quick start guides (for viewing online
or for download), product diagrams showing physical connections and other helpful information.
NOTE: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not
have the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com for a free
download.
