SDI to HDMI Converter, Rev. C
20
July, 2012
5.1.3 Telephone
Telephone Sales:
Contact our expert sales staff in Milford, CT at 1-203-647-8700 or if in the
continental US, you may use our toll-free number 1-800-291-3211. We are here Monday
through Friday from 8:30am to 5:00pm, Eastern Time Zone. Ask for their direct dial phone
number when you call.
Telephone Product Support:
Contact Product Support in Milford, CT at 1-203-647-8700. The
support lines are manned Monday through Friday, 9am to 5pm, Eastern Time Zone.
International Sales:
Please contact our US sales staff in Milford, CT at 1-203-647-8700. We
are here Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New York
City). If leaving a voice message, please let us know the best time to call back so we may
reach you at your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an
automated attendant answering our main telephone switchboard after regular business hours
and holidays. You can leave voice messages for individuals at any time and you may contact
your Sales Representative directly.
5.1.4 Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on
your cover sheet and provide return contact information.
5.2 Product Support
Thinklogical’s
®
support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal
business hours, please contact us beforehand and we will do our best to make arrangements to
help you with your Thinklogical
®
products.
5.2.1 Warranty
Thinklogical, LLC
®
(“Thinklogical”) warrants this product against defects in materials and
workmanship for a period of one (1) year from the date of delivery (ordinary wear and tear
excluded). This limited warranty does not cover defects resulting from (i) use of the product
other than as described in the applicable documentation for the product; (ii) modifications to or
repairs of the product that are made by any party other than Thinklogical or a party acting on
Thinklogical’s behalf, or (iii) combination of the product with third party products that is not
consented to by Thinklogical. Occurrences of events described in (i) – (iii) shall void the
foregoing warranty. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Except for the express warranty set forth above, to the fullest extent permitted under
applicable law, Thinklogical, LLC
®
and its suppliers disclaim any and all other warranties,
express and implied, including without limitation the implied warranties of merchant-
ability, fitness for a particular purpose, title and non-infringement.