Troubleshooting
If you are connected to the internet and logged into your account, but you’re not seeing the latest data, try these tips.
1. Check gateway
Make sure your gateway is correctly connected
AC/DC adapter plugged in (POWER led ON)
LAN cable plugged in (WAN led flashing)
ZigBee module in operative mode (ZigBee led ON)
Next restart gateway
Restart gateway from Web GUI
If not successful please:
o
press reset button and wait system restart
If still not successful please:
o
unplug and replug AC/DC power supply
Check the status of your gateway by clicking on the Modlet Network link in the top right of your screen
and then clicking on USB Receiver.
2. Be patient
When you first set up your network, or if your computer has been off for a while, the data may take a few minutes to
load onto the interface. Check back in 15 minutes.
3. Refresh
Try hitting the refresh button on the Energy Usage tab or your browser.
4. Verify parameters
Check the variables you selected for the graph: does the start and end date match when you plugged in your
modlet?
Do you have at least one device selected? Click on the name of the devices you want to graph or select all
to see total energy consumption.
5. Check devices
Check the status of your devices on the energy usage tab. A green light next to your device means it has
reported data to your computer in the last 24 hours.
If the light is red, first restart you gateway. Next, verify your devices are labeled correctly and assigned to
the correct outlet by clicking Modlet Network and then Modlets.