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17 Warranty
Thetford BV offers the end users of its products a
three-year guarantee. In the case of malfunction
within the warranty period, Thetford will replace
or repair the product at its discretion. In this case,
the costs of replacement, labour costs for the
replacement of defective components and/or
the costs of the parts themselves will be paid
by Thetford.
1. To make a claim under this guarantee, the
user must take the product to his dealer or an
authorised Thetford Service Centre
(
www.thetford-europe.com
). The claim will be
assessed there.
2. Components replaced during repair under
guarantee become the property of Thetford.
3. This warranty does not prejudice current
consumer protection laws.
4. This warranty is not valid in the case of products
that are for, or are used for, commercial purposes.
5. Guarantee claims falling into one of the
following categories will not be accepted:
• the product has been improperly used,
or the instructions in the manual have not been
followed; • the product has not been installed in
accordance with the instructions; • alterations
have been made to the product; • the product
has been repaired by an unauthorised Thetford
Service Centre; • the product code or serial ID has
been changed; • the product has been damaged
by circumstances outside the normal use of
the product.
6. The guarantee is only valid for Thetford
refrigerators that are built in in a caravan of
motorhome.
Thetford is not liable for any loss and/or damage
caused directly or indirectly by use of the
refrigerator.
Thetford is not responsible for printing errors and reserves the right to
make changes to product specifications without notice.
15 Disposal
Your refrigerator has been designed and
manufactured with high quality materials and
components, which can be recycled and reused.
The cooling system contains ammonia as the
coolant and ozone friendly cyclopentane as the
blowing agent in the foam. The refrigerators are
free of any CFCs / HCFCs and HFCs.
When your refrigerator has reached its end of
life, dispose the product according to the local
rules. Do not dispose the refrigerator with normal
household waste. The correct disposal of your
old product will help prevent potential negative
consequences to the environment and human
health.
16 Questions?
If you require further information or have any
questions about your refrigerator, please visit
our website www.thetford-europe.com. If you still
have questions, contact the Customer Service
Department in your country or your holiday
location (see the addresses on the back).
For correct and efficient support, please ensure
all relevant product type information is available
(see page 179).
Troubleshooting
In case of a problem an error code on the control
panel can light up. When error codes 1, 2, 4, 5, 8, 9,
12 or 13 are visible, directly contact your dealer or
a Thetford Service Centre.
For underneath error codes, first read the
according instructions. If this will not solve the
problem, contact your dealer or a Thetford Service
Centre.
3
The refrigerator does not work on gas:
check if the gas bottle is not empty • check if
the valve of the gas bottle and all shut-off
valves are open • switch the refrigerator off
and on again • try to run the refrigerator on
another power source
6
The refrigerator does not work on 12V:
make sure the engine is running • try to run the
refrigerator on another power source
7
The refrigerator does not work on 12V:
make sure the engine is running • try to run the
refrigerator on another power source
10
The refrigerator does not work on 230V:
check if the mains is available • try to run the
refrigerator on another power source
11
The refrigerator does not work in AUTO
mode:
check if the sources are connected • try to
run the refrigerator manually on a power source
18
All symbols on the control panel light up:
wait a few seconds until the refrigerator starts
normal.
FAQ
What can I do, when the refrigerator does not
start?
Check if you switched on the refrigerator
according to the instructions, if the vehicle stands
level or if there is an available energy source to
start the refrigerator with. If none of this is the
case, please contact your dealer or a Thetford
Service Centre.
The refrigerator does not cool sufficiently,
what can I do?
Check if the vents aren’t covered or
blocked from the outside, if the refrigerator stands
level, if the highest cooling level of the refrigerator
is selected, if the door of the refrigerator still
closes properly or if there is not too much ice on
the cooling fins. If none of this is the case, please
contact your dealer or a Thetford Service Centre.
All lights on the control panel are blinking,
what should I do?
Please contact your dealer or
a Thetford Service Centre.
No winter cover is supplied with my refrigerator,
is this correct?
The winter cover is an accessory
for your refrigerator, which you can purchase at
your dealer.
Spare parts
Original Thetford spare parts are available through
your own dealer or an authorised Thetford Service
Centre.
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