Installation, use and maintenance guide
COMPACT S18 EVO
Page 45
ENG
12.3 TROUBLESHOOTING CAUSE / SOLUTION
PROBLEM
POSSIBLE CAUSE
SOLUTION
PELLETS DO NOT
DROP INTO THE
BRAZIER
PELLET TANK IS EMPTY
THE
“NO PELLET – CLEAN BURNER”
ALARM IS SHOWN ON
THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH PELLETS
PELLET SCREW FEEDER BLOCKED BY FOREIGN OBJECT
SUCH AS NAIL, NYLON, PIECE OF WOOD, THE “
NO PELLET
–
CLEAN BURNER
” ALARM IS SHOWN ON THE DISPLAY
CUT OFF THE POWER AND REMOVE THE FOREIGN OBJECT
FROM THE TANK.
SMOKE EXHAUST NOT FREE, OR WITH TERMINAL THAT
OBSTRUCTS THE PASSAGE OF SMOKE, THE
“SMOKE NO
OUT
– CHECK OUTLET”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS IN DICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN CHECK THE SMOKE EXHAUST AS IT
COULD BE DIRTY OR BLOCKED.
OUTLET TERMINAL CLOGGED BECAUSE A GRILL OR
TERMINAL HAS BEEN INSERTED WHICH PREVENTS THE
FREE PASSAGE OF SMOKE, THE
“SMOKE NO OUT – CHECK
OUTLET”
ALARM IS SHOWN ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN REMOVE THE TERMINAL AND
REPLACE IT WITH A MORE SUITABLE ONE.
A LONG GUST OF WIND HAS CAUSED THE APPLIANCE TO
GO INTO SAFETY MODE.
THE
“SMOKE NO OUT – CHECK OUTLET”
ALARM IS SHOWN
ON THE DISPLAY
CLEAN THE BRAZIER AS DESCRIBED IN THIS USE AND
MAINTENANCE GUIDE, DE-ENERGISE THE APPLIANCE THEN
POWER UP AGAIN
THE PELLET FEED MOTOR IS NOT WORKING, THE
“NO
PELLET
– CLEAN BURNER”
ALARM IS SHOWN ON THE
DISPLAY
CONTACT OUR TECHNICAL ASSISTANCE SERVICE FOR
REPLACEMENT OF THE PART
THE RESET THERMOSTAT TRIPS AND LOCKS THE
GEARMOTOR,
THE
“ALARM T.MAX – CHECK WATER CIRCUIT/PUMP”
MESSAGE IS SHOWN ON THE DISPLAY
CHECK THE RECEPTIVITY OF THE SYSTEM OR THE OPERATION
OF THE CIRCULATING PUMP, WAIT FOR THE APPLIANCE TO
COOL DOWN AND RESET THE THERMOSTAT
APPLIANCE DOOR OPEN, THE
“SMOKE NO OUT – CHECK
OUTLET”
ALARM IS SHOWN ON THE DISPLAY
CLOSE THE AIRTIGHT DOOR OF THE APPLIANCE
THE APPLIANCE
ACCUMULATES
PELLETS IN THE
BRAZIER WHILE
OPERATING
SMOKE EXHAUST NOT FREE, OR WITH TERMINAL THAT
OBSTRUCTS THE PASSAGE OF SMOKE
CLEAN THE BRAZIER AS IN DICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN CHECK THE SMOKE EXHAUST AS IT
COULD BE DIRTY OR BLOCKED OR REMOVE THE TERMINAL AND
REPLACE IT WITH A MORE SUITABLE ONE.
THE BRAZIER IS VERY DIRTY.
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE
THE APPLIANCE DOOR IS NOT TIGHT, THE GASKET IS WORN
FIRMLY CLOSE THE DOOR OR CONTACT THE TECHNICAL
ASSISTANCE SERVICE FOR REPLACEMENT OF THE SEAL
PELLET WITH ASH DEPOSIT GREATER THAN STANDARD OR
OF DUBIOUS QUALITY
CLEAN THE BRAZIER AND SET OPERATING PROGRAM
LEVEL 2,
AS INSTRUCTED IN THIS USE AND MAINTENANCE GUIDE. IF THIS
DOES NOT SUFFICE, CHANGE TO A BETTER QUALITY OF
PELLETS
THE APPLIANCE
LEAKS SMOKE
INTO THE ROOM
OCCURS THE FIRST TIME THE APPLIANCE IS SWITCHED ON
AS THE SILICONE PAINT IS BEING BAKED
RUN THE APPLIANCE AT HIGH POWER LEVELS FOR A FEW DAYS
THE SMOKE EXHAUST IS NOT SEALED CORRECTLY
CHECK THE FLUE OUTLET, PARTICULARLY THE CONDITION OF
THE EXHASUT PIPES AND THE TIGHTNESS OF THE SEALS
IF SMOKE BEGINS TO LEAK FROM THE APPLIANCE
TOWARDS THE END OF THE STARTUP SEQUENCE: BRAZIER
DIRTY, STARTUP SUCCESSFUL BUT WITH CONSIDERABLE
DELAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE
IF SMOKE BEGINS TO LEAK FROM THE APPLIANCE
TOWARDS THE END OF THE STARTUP SEQUENCE:
DELAYED START BECAUSE THE SCREW FEEDER WAS
EMPTY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH PELLETS
THE APPLIANCE
ENTERS ALARM
MODE A FEW
MINUTES AFTER
THE START
SEQUENCE HAS
ENDED
DELAYED START BECAUSE THE SCREW FEEDER WAS
EMPTY
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN
ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH PELLETS
START UP HAS BEEN GREATLY DELAYED BECAUSE THE
BRAZIER IS DIRTY
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN
ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE
THE APPLIANCE
DOES NOT
START UP
THE SPARK PLUG IS NOT WORKING
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN
ON THE DISPLAY
CONTACT THE TECHNICAL ASSISTANCE SERVICE FOR
REPLACEMENT OF THE SPARK PLUG
THE PELLET TANK OR SCREW FEEDER IS EMPTY
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN
ON THE DISPLAY
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH PELLETS
EXCESSIVE DRAUGHT IN THE FLUE OUTLET
THE
“FAILED START – CLEAN BURNER”
ALARM IS SHOWN
ON THE DISPLAY
HAVE THE FLUE OUTLET DRAUGHT CHECKED
THE HOLE OF THE SPARK PLUG SEAT IS CLOGGED WITH
COMBUSTION RESIDUES
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE
THE
TEMPERATURE
OF THE
APPLIANCE
DOES NOT RISE
ROOM TEMPERATURE THERMOSTAT SET TOO LOW,
APPLIANCE OPERATES INTERMITTENTLY
OPERATE FOR LONGER PERIODS OR AT A HIGHER POWER
LEVEL BY SETTING A HIGHER ROOM TEMPERATURE
SURFACE AREA TO HEAT IS TOO BIG OR TOO COLD
CEILINGS ARE VERY HIGH OR WITH HIGH DISPERSION OF
HEAT
OPERATE FOR LONGER PERIODS OR AT A HIGHER POWER
LEVEL BY SETTING A HIGHER ROOM TEMPERATURE. IF
NECESSARY CONTACT A HEAT TECHNOLOGY EXPERT TO MAKE
A CORRECT CALCULATION OF THE REQUIRED POWER
POOR QUALITY PELLETS
CHANGE TO AN APPROVED TYPE OF PELLET AS INDICATED IN
THIS USE AND MAINTENANCE GUIDE
