DE GB
18
Guarantee conditions
This unit was manufactured and tested using the latest methods. In the
event of any defect, the buyer of this unit has the usual statutory rights.
Additionally, the manufacturer provides a guarantee on the materials
and manufacturing defects of 24 months from the date of purchase.
Consequently, the manufacturer has the following obligations:
During the period of the guarantee, all defects related to the materials or
manufacturing will be remedied free of charge.
The guarantee is voided if the purchaser or any third party has interfered
with the appliance. Damage due to inappropriate treatment or operati-
on, inappropriate installation or storage, incorrect connection or installa-
tion or Acts of God and other external influences are not covered by the
guarantee.
In the event of a defect, we will repair or replace the defective part, or
replace the appliance. Any replaced parts or appliances will become our
property.
The appliances will be repaired in our central workshop.
Any other claims for compensation and those relating to consequential
damages will not be accepted.
In the event of unnecessary or unjustified requests for customer service we
will charge for our work at our usual hourly rates.
If any defect is noticed then the appliance should immediately be sent to
our offices (address overleaf). If the appliance is returned to the supplier
then no further claims can be made under the guarantee.
The purchaser should prove entitlement to the guarantee by enclosing a
copy of the invoice.
Before contacting our customer service:
Please use the instructions to determine the likelihood of an operator error
or whether the cause of the defect might be outside the appliance.
Here are some suggestions, depending on the type of the appliance:
Please read the instructions carefully. If the unit does not operate, then first
check if:
the plug is inserted in an outlet; [not relevant - fixed connection only]
•
if there is water pressure;
•
if the outlet is live, you can test this by connecting another appliance
•
to it.
Customer service
In case of a technical fault, and you have bought your water heater in
Germany, please send it, with a description of the fault and a copy of the
invoice, to:
Spi Kundendienst
leichtmetallstraße 24a
42781 Haan
Germany
[email protected]
www.spi-kundendienst.de
Service- Hotline:
phone: 01805 - 76 33 76
(€ 0,14 per min. from a normal German telephone network,
max. € 0,42 per min. calling mobile.)
You can contact our service center
from Monday to Friday at working hours (08:00 -17:00 h).
