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3.0
Buyer’s rights
Guarantee
Thermocold guarantees that the product provided has the features and quality described in
brochures and other such materials. Small changes due to product changes may occur. The
warranty runs 2 years from when the product is delivered to the customer. It is important that
the customer follows the use and installation instructions closely. Even in normal use, the
product will be subject to wear, necessitating preventive maintenance and thus the
replacement of disposable components such as fans, starting equipment for the compressor,
thermostats and lights. These are components with variable lifespans depending on
installation, use and maintenance. These are not covered beyond the complaints period of 5
years, but by the warranty in accordance with the Sale of Goods Act.
Consumer purchases:
These terms regulate the customer’s rights with regard to Thermocold as a supplier of new
products intended for use in private households. The supplier is obligated to correct errors or
flaws, provided the customer has the receipt.
Buyer’s rights:
The deadline for complaints is two years. When the product or parts of the product are
intended to last significantly longer, the deadline is five years. All complaints are subject to a
requirement that the defect was present at the time of delivery.
However, the customer will lose the right to raise a complaint if they do not complain within a
reasonable time frame after the flaw is discovered or should have been discovered.
In the event of flaws subject to sales legislation, Thermocold retains the right to repair the
product within the deadline in accordance with the Sale of Goods Act.
Trade purchases
Trade purchases are all purchases not made by consumers. If the product is located in
cafés, restaurants, street kitchens, hotels, motels, businesses with other commercial
activities, or in schools, institutions, dormitories, kindergartens, sports facilities, shared
households and where the customer fully or partially pays for the use of the product or in a
rental situation, as well as if the product is used to preserve a product the customer sells.
The complaint period and warranty period will then be 1 year. This applies to any losses the
flaw may cause due to, e.g. operational losses, lost profits and other consequences involving
financial losses. This limitation to the supplier’s responsibility does not apply if the customer
has been found grossly negligent. In general, the terms and conditions for consumer
purchases apply.
Thermocold makes reservations for potential printing errors and retains the right to change
any product specifications.
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