9
GENERAL INFORMAT ION
9.1
Warranty
This Controller is supplied with a one-year warranty against significant deviations in
material and workmanship from date of purchase and a six-month warranty for
probe. Each instrument will have a warranty card with a specific serial number. The
warranty card must be endorsed by the Authorized Distributor at the point of sale.
If repair or adjustment is necessary and has not been the result of abuse or misuse
within the designated period, please return – freight pre-paid – and correction will
be made without charge. Thermo Scientific/ Eutech will determine if the product
problem is due to deviations or customer misuse.
Out of warranty products will be repaired on a charged basis.
Exclusions
The warranty on your instrument shall not apply to defects resulting from:
•
Improper or inadequate maintenance by customer
•
Unauthorized modification or misuse
•
Operation outside of the environment specifications of the products
9.2
Return of Goods
Authorization must be obtained from our Customer Service Department or
authorized distributor before returning items for any reason. A “Return Goods
Authorization” (RGA) form is available through our authorized distributor. Please
include data regarding the reason the items are to be returned. For your protection,
items must be carefully packed to prevent damage in shipment and insured against
possible damage or loss. Thermo Scientific will not be responsible for damage
resulting from careless or insufficient packing. A restocking charge will be made on
all unauthorized returns.
NOTE:
Thermo Scientific reserves the right to make improvements in design,
construction, and appearance of products without notice.
9.3
Guidelines for Returning Unit for Repair
Use the original packaging material if possible when shipping the unit for repair.
Otherwise wrap it with bubble pack and use a corrugated box for additional
