THERMO 2OOO INC.
500
,
9
TH
Avenue
, C.P. 639,
R
ICHMOND (
Q
UÉBEC) JOB 2HO
T
ÉL.:
(819) 826-5613 F
AX:
(819) 826-6370
Rev. Septembre 2011
INSTOMAX™ LIMITED WARRANTY
Warranty Coverage for Residential Installation.
Thermo 2000 Inc. hereby warrants to the original residential purchaser that
the INSTOMAX tank and exchanger installed in a residential setting shall
be free of leaks during normal use and service for a period of fifteen (15)
years from the date of purchase as long as the original residential
purchaser owns the home in which the unit was originally installed.
Residential setting shall mean usage in a single-family dwelling in which
the consumer resides on a permanent basis. Also, residential setting shall
mean use in multiple family dwellings in which one (1) INSTOMAX tank
and exchanger is to be use in only one (1) dwelling. In the event that a
leak should develop and occur within this limited warranty period due to
defective material or workmanship, such leak having been verified by an
authorized company representative, Thermo 2000 inc. will repair or
replace at our sole option the failed unit with the nearest comparable
model at the time of replacement.
The original residential purchaser is responsible for all costs associated
with the removal and reinstallation, shipping and handling to and from
manufacturing plant. The replacement unit will be warranted for the
remaining portion of the original Warranty.
Warranty Coverage for Commercial Installation.
Thermo 2000 Inc. hereby warrants to the original residential purchaser that
the INSTOMAX tank and exchanger (coil assembly) installed in a
commercial setting shall be free of leaks during normal use and service for
a period of ten (10) years from the date of purchase. Commercial setting
shall mean use in other than residential setting stated above in the
residential setting definition. In the event that a leak should develop and
occur within this limited warranty period due to defective material or
workmanship, such leak having been verified by an authorized company
representative, Thermo 2000 inc. will repair or replace at our sole option
the failed unit with the nearest comparable model at the time of
replacement.
The original purchaser is responsible for all costs associated with the
removal and reinstallation, shipping and handling to and from
Manufacturer. The replacement unit will be warranted for the remaining
portion of the original Warranty.
Limited two years warranty on all COMBOMAX
components & parts
All other INSTOMAX components & parts are warranted for a period of two
(2) years against defects due to defective material or workmanship.
The
original purchaser is responsible for all costs associated with the removal
and reinstallation, shipping and handling to and from Manufacturer. The
components, repaired or replaced are warranted for the residual period of
the initial warranty on the unit.
Exclusions.
This warranty is void and shall not apply if:
A)
Defects or malfunctions resulting from installation, repair,
maintenance and/or usage that are not done in conformity
with the manufacturer’s installation manual; or
B)
Defects or malfunctions resulting from installation,
maintenance, or repair that are not done in accordance with
regulations in force; or
C)
Defects or malfunctions resulting from improper installation,
maintenance or repair done carelessly or resulting from
consumer damage (improper maintenance, misuse, abuse,
accident or alteration); or
D)
Installation in which a relief valve (pressure) is not installed or
if it is not functioning properly, or when it is not connected to a
drain to avoid damage to the property; or
E)
Installation in which liquid circulating in the tank does not
remain in closed circuit or installation in which piping is
leaking; or
F)
A polybutylene pipe or radiant panel installation without an
oxygen absorption barrier is used; or
G)
Installation where the acidity of water is not within the normal
Environmental Protection Agency (EPA) (between pH 6.5 –
8.5) guidelines or the domestic water contains abnormal
levels of particulate matter or water exceeding 10.5 gpg; or
H)
Your home contains any type of water softener system and
the unit is not installed and maintained in accordance with the
manufacturer specifications; or
I)
When installed with a low pressure steam boiler, if sludge is
allowed to accumulate in the INSTOMAX tank and boiler
water acidity is lower than pH 6.5 or higher than pH 8.5; or
J)
The INSTOMAX unit is being subject to non authorized
modifications; or
K)
Defects or malfunction resulting of storing or handling done
elsewhere than Thermo 2000’s manufacturing plant; or
L)
Units on which the serial number is removed or obliterated.
A)
Numéro de série effacé sur la plaque signalétique.
Limitations.
Thermo 2000 shall not be responsible for any damage, loss, and
inconvenience of any nature whatsoever, directly or indirectly, relating to
the breakdown or malfunction of the unit. This warranty limits its
beneficiary’s rights. Nevertheless, the beneficiary may have other rights,
which vary from state to state.
This warranty replaces any other expressed or implicit warranty and
constitutes the sole obligation of Thermo 2000 towards the consumer.
The warranty does not cover cost of removal, reinstallation or shipping to
repair or replace the unit, nor administration fees incurred by the original
consumer purchaser.
Thermo 2000 reserves its rights to make changes in the details of design,
construction, or material, as shall in its judgment constitute an
improvement of former practices.
This warranty is valid only for installations made within the territorial limits
of Canada and the United States.
Warranty service procedure
Only authorized INSTOMAX dealers are permitted to perform warranty
obligations. The owner or its contractor must provide Thermo 2000’s head
office or authorized depot with defect unit together with the following
information: INSTOMAX model and serial number, copy of the original
sales receipt and owner’s identification certificate.
