7
6
Thermann Solar Hot Water System - Owners Manual
Problem
Cause
Solution
Pump Continuously Running
Air lock in manifold
Contact your plumber
Insufficient flow rate
Increase pump speed
Pump is not circulating even
during sunny weather
Maximum temperature reached in
the tank
This is normal operation, controller
switches pump off once maximum
temperature is reached to prevent
over-heating.
Possible sensor issue
Contact your plumber
Why is the pump running at night?
Freeze protection operating
This is normal, but if the pump
is running more than once an
hour, additional insulation on the
collector line should be installed.
Possible faulty non-return valve
Contact your plumber
Why is the controller L.E.D.
flashing red?
Possible sensor issue
Contact your plumber
Why is the water not hot enough?
Booster is not configured correctly
Electric booster should have the
thermostat temperature set to at
least 60°C. Booster must be left
on off-peak, or controlled by timer.
Household hot water usage too
high
Unit may be incorrectly sized,
contact your plumber. Remember
an efficient shower head uses 9
litres/minute. (10 minute shower =
90ltrs water)
Tempering valve installed
A tempering valve must be
installed on every solar hot water
system. Tempering valves will mix
water down to 50°C
Tempering valve may need
replacing or servicing.
4. Basic Troubleshooting Guide
5. After Sales Service
5.1 Warranty/Service Call
If you have an issue with your Thermann solar hot water system,
Call 1800 032 566 or visit www.reece.com.au for your nearest Reece store.
Please fill this in for future reference:
Supplier Name:
Supplier Address:
Supplier Phone:
Installation Date:
Plumber (if different):
System Type:
(eg. 30 tube 315ltr Electric boosted)