Warranty Information
Statement of Limited Product Warranty
Warranty Exclusions:
The warranty coverage described herein excludes
all defects or damage that are not the direct fault of Thermador, including
without limitation, one or more of the following:
(1) use of the Product in anything other than its normal, customary and
intended manner (including without limitation, any form of commercial
use, use or storage of an indoor product outdoors, use of the Product in
conjunction with air or water-going vessels);
(2) any party’s willful misconduct, negligence, misuse, abuse, accidents,
neglect, improper operation, failure to maintain, improper or negligent
installation, tampering, failure to follow operating instructions, mishandling,
unauthorized service (including self-performed “fixing” or exploration of the
appliance’s internal workings);
(3) adjustment, alteration or modification of any kind;
(4) a failure to comply with any applicable state, local, city, or county
electrical, plumbing and/or building codes, regulations, or laws, including
failure to install the product in strict conformity with local fire and building
codes and regulations;
(5) ordinary wear and tear, spills of food, liquid, grease accumulations, or
other substances that accumulate on, in, or around the Product; and
(6) any external, elemental and/or environmental forces and factors,
including without limitation, rain, wind, sand, floods, fires, mud slides,
freezing temperatures, excessive moisture or extended exposure to humidity,
lightning, power surges, structural failures surrounding the appliance, and
acts of God. In no event shall Thermador have any liability or responsibility
whatsoever for damage to surrounding property, including cabinetry, floors,
ceilings, and other structures or objects around the Product. Also excluded
from this warranty are scratches, nicks, minor dents, and cosmetic damages
on external surfaces and exposed parts; Products on which the serial
numbers have been altered, defaced, or removed; service visits to teach
you how to use the Product, or visits where there is nothing wrong with the
Product; correction of installation problems (you are solely responsible for
any structure and setting for the Product, including all electrical, plumbing
or other connecting facilities, for proper foundation/flooring, and for any
alterations including without limitation cabinetry, walls, floors, shelving,
etc.); and resetting of breakers or fuses.
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR
EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE CLAIM
ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE)
OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
WHETHER EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY LAW, WHETHER
FOR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR
OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS
LIMITED WARRANTY IS EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER
BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, “BUSINESS
LOSS”, AND/OR PUNITIVE DAMAGES, LOSSES, OR EXPENSES, INCLUDING
WITHOUT LIMITATION TIME AWAY FROM WORK, HOTELS AND/OR RESTAURANT
MEALS, REMODELLING EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE
DEFINITIVELY CAUSED EXCLUSIVELY BY Thermador , OR OTHERWISE. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, AND SOME STATES DO NOT ALLOW LIMITATIONS
ON HOW LONG IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
No attempt to alter, modify or amend this warranty shall be effective unless
authorized in writing by an officer of BSH.
How to Obtain Warranty Service: To obtain warranty service for your Product,
you should contact the nearest Thermador authorized service center.
BSH Home Appliances - 5551 McFadden Avenue, Huntington Beach, CA
92649 / 800-944-2904
What this Warranty Covers & Who it Applies to:
The limited warranty
provided by BSH Home Appliances in this Statement of Limited Product
Warranty applies only to the Thermador Dishwashers (“Product”) sold to
you, the first using purchaser, provided that the Product was purchased:
(1) for your normal, household (non-commercial) use, and has in fact at
all times only been used for normal household purposes;
(2) new at retail (not a display, “as is”, or previously returned model), and
not for resale, or commercial use; and
(3) within the United States or Canada, and has at all times remained within
the country of original purchase. The warranties stated herein apply only
to the first purchaser of the Product and are not transferable. Thermador
reserves the right to request proof of purchase at the time any warranty
claim is submitted to confirm that the Product falls within the scope of this
limited product warranty.
Please make sure to return your registration card; while not necessary
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to effectuate warranty coverage, it is the best way for Thermador to
notify you in the unlikely event of a safety notice or product recall.
How Long the Warranty Lasts
: Thermador warrants that the Product
is free from defects in materials and workmanship for a period of three
hundred sixty-five days (365) days from the date of purchase. The foregoing
timeline begins to run upon the date of purchase, and shall not be stalled,
tolled, extended, or suspended, for any reason whatsoever.
Repair/Replace as Your Exclusive Remedy:
During this warranty period,
Thermador or one of its authorized service providers will repair your Product
without charge to you (subject to certain limitations stated herein) if your
Product proves to have been manufactured with a defect in materials or
workmanship. If a reasonable number of attempts to repair the Product
have been made without success, then Thermador will replace your Product
(upgraded models may be available to you, in Thermador’s sole discretion,
for an additional charge). All removed parts and components shall become
the property of Thermador at its sole option. All replaced and/or repaired
parts shall assume the identity of the original part for purposes of this
warranty and this warranty shall not be extended with respect to such
parts. Thermador’s sole liability and responsibility hereunder is to repair
manufacturer-defective Product only, using a Thermador-authorized service
provider during normal business hours. For safety and property damage
concerns, Thermador highly recommends that you do not attempt to
repair the Product yourself, or use an un-authorized servicer; Thermador
will have no responsibility or liability for repairs or work performed by a
non-authorized servicer. If you choose to have someone other than an
authorized service provider work on your Product, THIS WARRANTY WILL
AUTOMATICALLY BECOME NULL AND VOID. Authorized service providers are
those persons or companies that have been specially trained on Thermador
products, and who possess, in Thermador’s opinion, a superior reputation
for customer service and technical ability (note that they are independent
entities and are not agents, partners, affiliates or representatives of
Thermador ). Notwithstanding the foregoing, Thermador will not incur any
liability, or have responsibility, for the Product if it is located in a remote area
(more than 100 miles from an authorized service provider) or is reasonably
inaccessible, hazardous, threatening, or treacherous locale, surroundings,
or environment; in any such event, if you request, Thermador would still
pay for labor and parts and ship the parts to the nearest authorized service
provider, but you would still be fully liable and responsible for any travel
time or other special charges by the service company, assuming they agree
to make the service call.
Out of Warranty Product:
Thermador is under no obligation, at law or
otherwise, to provide you with any concessions, including repairs, pro-rates,
or Product replacement, once this warranty has expired.
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