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TWO YEAR LIMITED WARRANTY
MAINTENANCE AND
TROUBLESHOOTING
Other than regular cleaning, the Therasage Rx 8000 Massage Bed requires no maintenance.
Apply general cautions for electrical home appliances:
• Keep the product clean and free of dust
• Unplug the unit and allow it to cool before cleaning.
• Clean only with a soft, slightly damp sponge.
• Never allow water or any other liquids to come into contact with the unit.
• Never use abrasive cleaners, brushes, gasoline, kerosene, or paint thinner to clean.
PROBLEMS
SOLUTIONS
The bed turns on but the remote control does not
respond.
My front heat projector does not work at all.
The bed begins to work and
suddenly stops.
1. Turn the bed power switch off
2. Unplug the power cord from the wall.
3. Disconnect the remote control and the front heat
projector cords from the bed.
4. Reconnect the remote control and front heat
projector cords into the bed, making sure they go all
the way in.
5. Plug the power cord to the wall.
6. Turn the power switch on and test the bed to see if
the problem has been resolved.
One or more of the front heat projector lights are off
You need to replace the light bulbs:
1. Unscrew the 6 bolts on the back of the front heat
projector
2. Replace the blown out light bulbs with 5W-12V
bulbs.
We recommend the Sylvania 5007 (R5W), which is easy
to find at any local auto parts store.
There is no power at all when I turn the switch on
Unplug the cord from the wall and plug it back in. If
there is still no power you need to replace the fuse:
1. Unplug the Power Cord from the wall and the bed.
2. Using the tip of a screwdriver, remove the fuse box
located below the bed’s female power plug.
3. Replace the blown fuse with a 250V fuse; your bed
comes with a spare fuse clipped on the fuse box or
you can easily buy on in your local hardware store.
If the problem(s) persist after following all of the action steps, please contact your store for further
testing and repairing.
TROUBLESHOOTING
The Therasage Rx 8000 Massage Bed comes with a limited parts and
labor warranty for a period of two years from the date of original
purchase, except as noted below.
• The warranty does not cover damage caused by misuse or abuse,
accident, or any unauthorized alteration of the product.
• The decision to repair a product is made exclusively by
Therasage Corporation after r eceipt of the defective product. All warranty
claims must be accompanied by a copy of the original sales
receipt.
• This warranty is the complete and exclusive agreement between
you and Therasage Corporation. It supersedes all other written or oral
communications related to this product.
DISCLAIMER: Therasage Corporation and it’s affiliates do not provide
medical advice, education, or treatment. Far-infrared heat may not
be right for you and the information herein should not be relied
upon in making decisions about your health. Always consult your
physician for medical advice.
WARRANTY
INFORMATION
