9. Failures
The fleece is not transported. This may have different reasons:
-
The fleece is not lying straight on the drum; there is a gap between fleece and drum. Unfiltered
water can pass through this gap. The water level inside of the Rollermat will not rise high enough to
touch the level switch. Action: tear the fleece straight and set up the Rollermat straight (water
balance)
-
The motor turns, however the fleece is not transported. The gear wheel on the shaft of the motor
does not turn. Reason: The gear wheel is broken and has to be changed. It is only pressed on the
shaft and can be removed by hand or with the help of a lever.
-
The motor does not turn although the water level in the Rollermat is above the level switch and
already flows through the emergency overflow. This may have different reasons:
-
If the red LED in the electric compartment is off, the transformer or the PCB are broken.
-
The red LED is on, however the motor does not react on the level switch. In this case either the
motor or the level switch are broken. If the motor is broken, the electric compartment should be
warm, because the motor tries to turn. If the level switch is broken, the compartment will be cold,
because the motor is not switched on.
-
All parts can be changed easily.
10.Warranty
Should any defect in material or workmanship be found within 12 months of the date of purchase,
Theiling GmbH undertakes to repair or, at our option, replace the defective part free of charge –
always provided the product has been installed correctly, is used for the purpose that was intended
by us, is used in accordance with the operating instructions and is returned to us carriage paid. The
warranty term is not applicable on the all consumable products. Proof of Purchase is required by
presentation of an original invoice or receipt indicating the dealer’s name, the model number and
date of purchase, or a Guarantee Card if appropriate. This warranty may not apply if any model or
production number has been altered, deleted or removed, unauthorized persons or organisations
have executed repairs, modifications or alterations, or damage is caused by accident, misuse or
neglect. We regret we are unable to accept any liability for any consequential loss. Please note that
the product is not defective under the terms of this warranty where the product, or any of its
component parts, was not originally designed and / or manufactured for the market in which it is
used. These statements do not affect your statutory rights as a customer. If your Theiling GmbH
product does not appear to be working correctly or appears to be defective, please contact your
dealer in the first instance. Before calling your dealer, please ensure you have read and understood
the operating instructions. If you have any questions your dealer cannot answer, please contact us.
Our policy is one of continual technical improvement and we reserve the right to modify and adjust
the specification of our products without prior notification.
