2. WARRANTY PERIODS.
1 YEAR WARRANTY PERIOD FROM DATE OF PURCHASE
•
The Bald Buddy® Shaver
BALD BUDDY REPLACEMENT HEAD SUBSCRIPTION MEMBER WARRANTY PERIOD
Bald Buddy Replacement Head members are eligible for a special Warranty, subject to the conditions below. If you
are an: (a) active Replacement Head Subscription member who has (b) received a replenishment box within 90 days
of submitting a warranty claim, we will honor up to one warranty claim in any 12-month period on the following
products:
•
The Bald Buddy® Shaver
3. WARRANTY CLAIM PROCESS.
To initiate a warranty claim, please visit our Contact Us page, select “Warranty/Replacement” from the page, and
complete the rest of the form with all requested details. Alternatively, you can contact our customer support team
at: [email protected] and provide at least the following information: (a) product purchased, (b) Order Number (if
you purchased directly from THECUTBUDDY.com), (c) name of seller (if product was purchased from an authorized
THECUTBUDDY™ dealer), (d) proof of product purchase date, (e) whether the package is opened or unopened, and (f)
a brief description of the problem you are experiencing. If your claim information is confirmed as complete and
timely, we will issue you a Return Material Authorization (RMA) tracking number. If requested to return your product
to THE CUT BUDDY™, we will provide a prepaid shipping label to you. Once we receive and inspect your returned
product, we will send you an email to let you know that we have received your product and are processing your
request. We generally will notify you of our decision regarding your warranty claim within 5 to 7 business days after
receiving your product.
