TROUBLE SHOOTING
Troubles
Reason
Solution
Shredder does
not work after
paper is
inserted.
1. The power cord may not be
properly connected.
2. The motor has been over
heated.
3. The paper feed may be
jammed.
4. Shredder head is not placed
properly on basket.
1. Check the power cord is correctly
plugged in both the plug socket and the
shredder.
2. Wait for about 30 minutes and try the
shredder again.
3. Put switch in reverse, back paper out,
switch off. Remove excess paper, switch
to reverse for 5-10secs, to clear any
jammed paper then switch to Auto and
carry on shredding
4. Place shredder head securely on
basket, correctly front facing, ensuring
contact with the basket is made.
Shredder does
not stop after
shredding has
finished
1. The mechanical sensor may
be jammed by paper
1. Clean the paper entry and try again,
ensuring you remove the plug from the
socket first.
Shredder makes
a high noise
1. The shredder may not be
placed on a flat/stable surface.
1.Replace the shredder onto a flat/stable
surface.
Shredder does
not shred paper
1. Too much paper is inserted.
2. The paper size inserted may
be larger than the paper entry.
3. The paper may be inclined
when placed into the paper
entry.
1. Check to see if you have exceeded
the rated capacity of paper (6 sheets of
70 g).
2. Reverse the shredder and take out
the paper, fold in half and try again.
3. Re-insert the paper vertically.
