Texecom CEJ0000 Installation Manual Download Page 10

Premier Elite ComIP

 Installation Manual 

10 

INS273-6 

Push Notifications

. The app instructions also include a pictorial guide and can be found in the App 

under 

Settings

>

Help

 

Local Connection 

Once the app is installed do the following: 

 

Click to 

Open

 

 

Login 

the default 

User Nam

e and 

Password

 are 

Master

 & 

123456

 respectively. 

 

You will be asked if you want to use the 

New Layout

, choose yes 

 

Choose 

My Sites

 

o

 

A warning box will appear saying you have 

No Site Settings

, take note of the 

instruction and press 

OK

 

 

Swipe 

Left

 (iOS) or hold (Android) on the 

Site Name

 and choose 

Edit

 

 

Click on

 Site Name 

and enter a 

Site Name & Site Summary

 

 

Click 

Back

 and then 

IP Details

, enter the 

IP address

 and 

Host Port

 of the 

ComIP

 from the 

previous steps in these instructions. 

o

 

Update IP

 should be enabled if you want to setup Push Notifications. 

o

 

Stay Connected 

stops the app disconnecting from the control panel when 

swiping between screens.

 

 

Click 

Back

  then 

Security Details

, enter the 

UDL Password

  from the Control Panel. This 

cannot be left blank and must match the Control  Panel UDL password. For details on 

Protected UDL Password

 please see the app Instruction Manual. 

 

Click 

Back

 and then 

User Areas

, Enter the 

User Code

 that you use with the Control Panel 

and the 

User Number

. The 

User Number

 will be for example 

1

, do not type User 1. 

The app is now set up for Local (LAN) connections. 

Remote connection & Push Notifications 

For remote connections it is highly recommended that you enable Push Notifications. This will mean 
that 

Texecom

  will track the  IP address and update it as required. If the  service provider does not 

provide you with a fixed IP address (most don't) you will require a third party DDNS provider to allow 
the app to operate remotely if you do not "Enable" push notifications.  

 

Port Forwarding must be setup on the router to allow remote connections. Please see 
Page 8 

Follow the instructions given above for Local Connections and then do the following: 

 

Click on 

My Sites

 then enter Edit mode for the chosen site. 

 

Click on 

Notifications

. You must press 

Yes

  and accept the disclaimer before you can 

proceed. 

 

Choose & enter a 

User Name

 

 

Choose & enter a 

Password

 

 

Enter a valid 

Email Address

 (Notifications will not be setup without a valid address) 

 

Leave the 

Account Number

 field blank. 

 

Click 

Register Account

 

You will receive an email with a 

Verification Code

, follow the instructions in the email.  Enter the 

Verification Code

 you are given into the 

Account Number

 box and press 

Register

. Once you have 

completed this step the 

Account Number

 will be automatically populated with an 

Account Number

 

Summary of Contents for CEJ0000

Page 1: ...Installation Manual Premier Elite ComIP INS273 6 Product Type CEJ0000 ...

Page 2: ...rk LAN or Wide Area Network WAN The internet is considered to be a WAN Once the control panel is connected to a network the following functions can be achieved Upload Download via Wintex UDL Receive Push Notifications Arm Disarm Part Arm Reset via Texecom mobile app s Signal alarms to an Alarm Receiving Centre High security polling by Alarm Receiving Centre Typical LAN configuration ...

Page 3: ... 816 816 Plus 832 Premier Elite 12 24 48 88 168 640 Premier 48 88 168 640 V7 or later General The installation of the ComIP module requires a basic understanding of networking and TCP IP protocol If you are not familiar with these concepts you may require assistance from an IT professional before attempting to install the module The ComIP module is designed to be fitted inside the control panel an...

Page 4: ...eft LED Right LED Meaning Off Off No Link Off Solid Amber 100BASE T Half Duplex Link Off Blinking Amber 100BASE T Half Duplex Activity Off Solid Green 100BASE T Full Duplex Link Off Blinking Green 100BASE T Full Duplex Activity Solid Amber Off 10BASE T Half Duplex Link Blinking Amber Off 10BASE T Half Duplex Activity Solid Green Off 10BASE T Full Duplex Link Blinking Green Off 10BASE T Full Duplex...

Page 5: ...ess it is important to understand how IP addresses work and the impact this can have on the performance of the system and the ComIP IP Address Information Each TCP IP node on a network host has a unique IP address This address provides the information needed to forward packets on the local network and across multiple networks if necessary IP addresses are specified as x x x x where each x is a num...

Page 6: ...y to day If you allow the router to automatically assign an IP address to the ComIP you may encounter problems with IP conflicts if Another device on the network has ever used the address and could do so again The ComIP is off line and another device is given the address by the router To overcome these potential issues it is advised that the IP address is either reserved for the ComIP or the IP ad...

Page 7: ... something like this Click Add New or whatever the router displays and enter the required details The MAC address is printed on the ComIP and will be required as will the IP address you will be assigning to the ComIP Once you have entered the details press Save Record the details here IP Address Subnet Mask Gateway DNS MAC Address 3 Premier Elite 12 24 48 88 168 640 Please refer to the relevant Co...

Page 8: ...ssed on the LAN However to access the panel from the Texecom mobile apps or Wintex remotely additional steps are required within the various programmes and the control panel 4 Port Forwarding WARNING Care should be taken when opening ports as this can leave the router vulnerable to malicious attacks To allow the system to communicate with the outside world and vice versa port forwarding must be en...

Page 9: ...P address Uncommon If you have a fixed IP address internet connection complete all of the details above BUT replace the Host Address with the Fixed IP address provided by the Internet Service Provider Dynamic IP Address most common It is most likely that you have a Dynamic IP address assigned by the service provider This basically allows the Local system to connect to the outside world Internet WA...

Page 10: ...e User Code that you use with the Control Panel and the User Number The User Number will be for example 1 do not type User 1 The app is now set up for Local LAN connections Remote connection Push Notifications For remote connections it is highly recommended that you enable Push Notifications This will mean that Texecom will track the IP address and update it as required If the service provider doe...

Page 11: ... Texecom App Server Information Primary IP Address 54 88 92 200 Port Number 10001 Secondary IP Address 52 28 12 230 Port Number 10001 Polling Time 15 Minutes Poll Timer MUST be set ARC Settings Reporting Options Enter the Engineers Code Press UDL Digi Options then Program Digi Using the Scroll key select Which ARC you wish to use Press and scroll to change the ARC protocol to either SIAII or Conta...

Page 12: ...e server and may be changed Enable Digi Dial All Numbers Test Call To test the settings initialize a Push Notification and update the IP address in the app a test call should be carried out Please ensure the Digi is Enabled Dial All Numbers is enabled for systems with multiple communication devices installed Digi Enabled Dial All Numbers If you have more than one communication device connected to ...

Page 13: ...as the panel will recover of its own accord However if the Users WiFi connection has a tendency to drop devices this could be a source of frustration Two options are available as detailed below Setting an ATS Fault delay Enter Engineers Mode Press then Global Options Press System Timers Use and scroll to ATS Fault Delay Press then enter 002 to set a two minute delay Press Exit Engineers Mode Disab...

Page 14: ...on a particular network you should switch the devices WiFi off and use the 3G or GPRS network or consult the network owners Technical Support Texecom Technical Support should not be expected to assist installers or end users with configurations of network components other than the ComIP itself It is the installer or users responsibility to be able to provide the information required to enable the ...

Page 15: ...n For proper recycling return this product to your local supplier upon the purchase of equivalent new equipment or dispose of it at designated collection points For more information see www recyclethis info This product is a Type B Moveable device and is suitable for use in systems designed to comply with EN 50131 1 EN50131 3 and PD6662 at Grade 2 and Environmental Class II ComIP complies with the...

Page 16: ...shire BB4 4PW England Technical Support UK Customers Tel 08456 300 600 Calls charged at 3 36 pence per minute from a BT landline Calls from other networks may vary International Customers Tel 44 1706 233875 Email techsupport texe com Texecom Limited 2015 INS273 6 ...

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