4-1
Troubleshooting
This chapter lists common error conditions and explains how to correct them.
If you experience difficulty when installing or using the TMS320C8x software
development board (SDB), follow these guidelines before seeking technical
support:
-
Read the topic in this chapter that relates to the problem.
-
Read the portion of this manual that discusses the procedures you fol-
lowed or tasks you performed before the problem occurred.
The following error conditions (listed in alphabetical order) may occur during
or after installing your SDB and its software. To correct the problem, take the
action specified here for that message or condition. If the problem persists,
seek technical support.
At least one service driver failed during system startup
Description
This message indicates one of the following problems:
-
The drivers are installed incorrectly.
-
The motherboard PCI configuration is incorrect.
Action
-
Make sure that the SDB is fully seated in the PCI connec-
tor. If the SDB is not fully seated, correct the problem and
then rerun the setup.exe program to reinstall the SDB
software.
-
Make sure that the PCI BIOS autoconfiguration is en-
abled. (Ask your system administrator.) Enable the PCI
BIOS autoconfiguration, if necessary, and then rerun the
setup.exe program to reinstall the SDB software.
Chapter 4