28
Symptom
Solution
No sound
1. Press Play on your mobile device to make sure the audio track is
playing.
2. Connect the headphone to the USB charging cable to check
the charging status of the headphone. If needed, charge the
headphone.
3. Increase the volume on the mobile device.
4. Move your mobile device closer to the headphone
(
10m
)
and
away from any interference or obstacles.
5. Use other music sources.
6. Connect other mobile devices.
Poor sound quality
1. Make sure that both earbuds fit securely in your ear.
2. Use a different music source.
3. Try connecting another mobile device.
4. Move your mobile device closer to the headphones
(
10m
)
and
away from any interference or obstructions.
5. Clear any debris or wax from the earbuds and earbud nozzles.