36
Teufel Airy True Wireless
Symptom
Solution
Charging case
doesn’t charge
1. Check the case battery level by opening the case. If needed,
charge the case with the supplied USB cable.
2. Secure both ends of the USB cable.
3. If your charging case has been exposed to high or low
temperatures, let the case return to room temperature and
then try charging again.
No sound
1. Press Play on your mobile device to make sure the audio track
is playing.
2. Place the earphones in the charging case to check the
earphones charging status. If needed, charge the earphones.
3. Increase the volume on the mobile device.
4. Move your mobile device closer to the earphones (10 m) and
away from any interference or obstructions.
5. Use a different music source.
6. Connect a different mobile device.
No sound from
one earphone
Make sure that both earphones are charged and that the
earphones are paired with your Bluetooth device and connected
to it. Also make sure that the earphones are inserted into your
ears correctly.
