23
• REAL BLUE TWS
Symptom
Solution
Headphones don’t
charge
1. Make sure the headphones are properly placed in
the charging case.
2. Make sure the charging case battery is not
depleted.
3. Make sure there is no dirt or debris covering the
charging conductors within the case or on the
headphones.
4. If your headphones have been exposed to high or
low temperatures, let the headphones return to
room temperature and then try charging again.
Charging case doesn’t
charge
1. Check the case battery level by opening the case. If
needed, charge the case with the supplied USB-C
cable.
2. Secure both ends of the USB cable.
3. If your charging case has been exposed to high
or low temperatures, let the case return to room
temperature and then try charging again.
No sound
1. Tap Play on your mobile device to make sure the
audio track is playing.
2. Place the headphones in the charging case to
check the headphones charging status. If needed,
charge the headphones.
3. Increase the volume on the mobile device.
4. Move your mobile device closer to the headphones
(10 m) and away from any interference or
obstructions.
5. Use a different music source.
6. Connect a different mobile device.
No sound from one
headphone
Make sure that both headphones are charged and
that the headphones are paired with your Bluetooth
device and connected to it. Also make sure that the
headphones are inserted into your ears correctly.