Tesla TeslaBook 9, User Manual

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9
ENG
TROUBLESHOOTING
Identifying the Problem
Double-Clicking
Double-clicking means pushing and releasing the left button twice in rapid succession. This procedure does not
function with the right button. To double-click, move the cursor to the item you wish to select, press the left button
twice, and then immediately release it. You also have the option to perform the double-click operation by tapping
lightly on the TouchPad twice.
Dragging
Dragging means pressing and holding the left button, while moving the cursor. To drag, move the cursor to the
item you wish to move. Press and hold the left button while moving the item to its new location and then release it.
Dragging can also be done using only the TouchPad. First, tap the TouchPad twice over the item you wish to move
making sure to leave your finger on the pad after the final tap. Next, move the object to its new location by moving
your finger across the TouchPad, and then release your finger. Using the Scroll bar allows you to navigate through a
document quickly without using the window’s scroll bars. This is particularly useful when you are navigating
through on-line pages.
Your notebook PC is sturdy and subject to few problems in the field. However, you may encounter simple setup
or operating problems that you can solve on the spot, or problems with peripheral devices, that you can solve by
replacing the device. The information in this section helps you isolate and resolve some of these straightforward
problems and identify failures that require service.
If you encounter a problem, go through the following procedure before pursuing complex troubleshooting:
1. Turn off your notebook.
2. Make sure the AC adapter is plugged into your notebook and to an active AC power source.
3. Make sure that any card installed in the PC Card slot is seated properly. You can also remove the card from the
slot, thus eliminating it as a possible cause of failure.
4. Make sure that any devices connected to the external connectors are plugged in properly. You can also
disconnect such devices, thus eliminating them as possible causes of failure.
5. Turn on your notebook. Make sure it has been off at least 10 seconds before you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, contact your support representative.
Before you place the call, you should have the following information ready so that the customer support
representative can provide you with the fastest possible solution:
• Product name
• Product configuration number
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Hardware configuration
• Type of device connected, if any
See the Configuration Label on the bottom of your notebook for configuration and serial numbers.