www.tesco.com
3
Further help
Our promise
We are happy to refund or replace any Tesco product which
falls below the high standard you expect. Just ask any
member of staff. This will not effect your statutory rights
.
Missing parts
If you are missing any fixtures and fittings for your
product please contact our customer service team on
08450 264 549 and they will be happy to arrange for
a replacement to be sent to you free of charge.
Assembly service
If you decide that you do not wish to assemble this
product yourself, please contact our trained assembly
team on 08450 264 549 who will be able to provide a
quote for assembling this item for you.
Tesco Self Assembly Furniture Telephone Service
Tesco has enlisted the help of FIRA Service Technicians, the
UK’s experts on furniture, to provide a helpline for those
hitting snags when putting their flat pack item together.
The knowledgeable and patient staff at FIRA can help you
and are available to take your call 08.00hrs to 20.00hrs
Monday to Friday on:
0845 520 5516*
*
Calls are charged at local rates
.
Home service technicians
If you have a fault with your product please contact our
customer service team on
08450 264 549
. If you have had
the product for 28 days or less you may be offered a
replacement, refund or for a fully trained home service
technician to visit your home to assess the fault and repair
the product where possible.
If you have had the product for more than 28 days we will
send an independent home service technician to review and
repair the product where possible and recommend further
action.
The Furniture Ombudsman
“Inspiring Consumer Confidence”
As part of our commitment to maintaining high standards
and responsible furniture retailing, Tesco is a Full Member
of The Furniture Ombudsman. This means that if you’re
not entirely satisfied with your purchase - and we haven’t
managed to resolve the problem - you can contact them to
look into it for you. By signing up to The Furniture
Ombudsman Code of Practice we promise to follow their
decisions - ensuring that you get a fair deal. This means
that you can buy in complete confidence when selecting
your furniture from Tesco.
You should first discuss your complaint with our Customer
Service team on so that we can try to solve any issues.
After that, if you’re still not happy you can contact The
Furniture Ombudsman at
08450 264 549
www.thefurnitureombudsman.org
You can write to us at
Tesco Stores Ltd,
New Tesco House,
Delamare Road,
Cheshunt,
Herts, EN8 9SL , UK
FREEPHONE
0800 50 55 55
To view our full furniture range , please visit direct.tesco.com
Produced in China for Tesco Stores Limited.
© Tesco 2014.
ROMA BALCONY BISTRO SET CHAIR
ASSEMBLY INSTRUCTIONS
