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Congratulations

Terayon DOCSIS 615 Cable Modem Installation Guide

1

Installation Guide

READ ME FIRST!

Congratulations

Congratulations on your purchase of a Terayon DOCSIS Cable Modem. The
Terayon ECM 615 DOCSIS Cable Modem is the perfect choice for connecting
your personal computer to a fast broadband internet connection.

Getting Started

This installation guide is designed for anyone who wants all the “how-to” infor-
mation about installing the Terayon ECM 615 Data-Over-Cable Interface Specifi-
cation (DOCSIS) Cable Modem. You have probably heard of online help. Well,
think of this installation guide as onside help. For best results, read each procedure
beforehand — reviewing each procedure may answer some questions that could
come up during the installation process. So let’s get started.

Package Contents

Please take a moment to unpack your modem and familiarize yourself with the all
cables and components included in the box. Use the list below and Figure 1 to ver-
ify the contents of the box.

Terayon ECM 615 Cable Modem Package Contents

•

Terayon Model ECM 615 DOCSIS Cable Modem

•

Modem Stand

•

Cable Modem Power Adaptor

•

RJ-45 Ethernet Cable

•

Universal Serial Bus (USB) Cable

•

CD-ROM with USB Drivers

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Summary of Contents for ECM 615

Page 1: ...8500168 Rev A Terayon DOCSIS Modem Installation Guide Model ECM 615 2952 Bunker Hill Lane Santa Clara CA 95054 www terayon com ...

Page 2: ...ents 3 Installation Overview 3 Connecting the Modem 4 Modem Connectors 5 Connecting the CATV Coaxial Cable to the Modem 6 Connecting the Power Adapter to the Modem 8 Connecting the Modem to your PC 9 Starting the Modem 14 Reading Your Modem Lights 15 FAQs 16 Troubleshooting 18 Technical Support and General Inquires 20 Warranty 21 ...

Page 3: ...cation DOCSIS Cable Modem You have probably heard of online help Well think of this installation guide as onside help For best results read each procedure beforehand reviewing each procedure may answer some questions that could come up during the installation process So let s get started Package Contents Please take a moment to unpack your modem and familiarize yourself with the all cables and com...

Page 4: ...CABLE MODEM MODEL 615 MODEM STAND RJ 45 ETHERNET CABLE USB CABLE CD ROM WITH USB DRIVERS Online Message Receive Send Link CAUTIO N RIS K OF EL EC TR IC SH OC K DR YL OC AT IO N US E ON LY POWER ADAPTER NOTE The appropriate Power Adapter is included with your modem SW ITC HING AC AD AP TER T e r a y o n A C A d a p t o r ...

Page 5: ...ng the CATV Coaxial Cable to the Modem Connecting the Power Adaptor to the Modem Connecting the Modem to your Computer Starting the Modem What You Will Need The following is a list of items you will need to install your new Terayon cable modem This installation guide Your computer user manual The cable modem Hardware Software IBM PC or Compatible Apple Macintosh CPU Pentium class microprocessor or...

Page 6: ...e splitter divides the incoming signal from the cable company into two signals one for the household TVs and one for the cable modem No TV sets are allowed on the cable that connects to the cable modem Figure 2 illustrates a typical cable modem installation Figure 2 Typical Cable Modem Installation Po we r Ca ble PC Link Da ta Te st 5 6 0 0 M H z S P L IT T E R IN O U T O U T NEW INSTALLATION TERA...

Page 7: ...3 An explanation of each connector follows the illustration Figure 3 Modem Connectors 1 RF Cable Connector Connects the modem to the incoming signal from the cable company via a cable splitter 2 DC Power Input jack Connects the modem to the Modem Power Adaptor 3 USB Serial Port Connects the modem to the USB port on your computer 4 RJ 45 Ethernet Port Connects the modem to the Ethernet port on your...

Page 8: ... to a TV Converter Box or a VCR It may be connected to a wall mounted outlet It may be coming out from under a baseboard or some other location 2 When you locate the CATV coaxial cable disconnect it from the TV Con verter Box or VCR You may need to use a wrench to disconnect the cable 3 Locate the cable splitter then using Figure 2 and Figure 4 as guides connect the CATV coax cable you disconnecte...

Page 9: ...gain using Figure 2 and Figure 4 as guides connect one end of coax Cable A Data to the remaining OUT connector on the cable splitter Tighten the connection with a 7 16 inch wrench 7 Remove your new cable modem from its box and place it near your computer 8 Connect the remaining end of coax Cable A Data to the RF connector on the modem as shown in Figure 5 Tighten the connection with a 7 16 wrench ...

Page 10: ...apters To connect the Power Adapter to the modem do the following 1 Remove the modem Power Adapter from the modem cable box 2 Using Figure 7 as a guide insert the Power Adaptor output connector into the DC Power input jack on the back of the modem Figure 7 Connecting the Power Adaptor to the Modem IMPORTANT Do not connect the adaptor to an AC outlet at this time CAUTIO N RI SK OF EL EC TR IC SH OC...

Page 11: ...manual or look at the back of your PC to see what kind of network inter face your PC is equipped with IMPORTANT If you do not have a network interface installed in your computer you will need to purchase one from a retailer or your local cable company and install it according to manufacturer instructions 2 If your PC is equipped with a 10 Base T Ethernet card proceed to Connect ing the 10 Base T E...

Page 12: ... the RJ 45 Ethernet port on the back of the modem Figure 8 Connecting the Ethernet Cable to the Modem 3 Connect the remaining end of the 10 Base T Ethernet cable into the RJ 45 Ethernet port on the Ethernet Interface Card as shown in Figure 9 IMPORTANT For proper operation with a 10 Base T Ethernet Interface card NIC the communication mode between the NIC card and the ECM 615 Modem must be set to ...

Page 13: ...e 9 Ethernet Cable to Ethernet Card Connection NOTE Your computer may be a desktop model or a tower model and may look different than the illustration shown in Figure 9 ETHERNET PORT PC TOWER REAR VIEW ETHERNET INTERFACE CARD 10 BASE T ETHERNET CABLE FROM MODEM ETHERNET PORT NOTE ...

Page 14: ...ese steps 1 Retrieve the USB cable from the box the modem came in Use Figure 1 on page 2 to identify the cable Notice that the USB cable has two types of connectors an A type and a B type Figure 10 identifies the connector types Figure 10 USB Cable Connectors 2 Using Figure 11 as a guide insert the USB cable B connector into the USB Serial port on the back of the Model ECM 615 modem Figure 11 Conn...

Page 15: ... the back of your computer as shown in Figure 12 NOTE Your computer may be a desktop model or a tower model and may look different than the illustration shown in Figure 12 Figure 12 USB Cable to Computer USB Port Connection 4 Proceed to Starting the Modem on page 14 USB PORT A CONNECTOR USB CABLE FROM MODEM MODEL ECM 615 PC TOWER REAR VIEW NOTE ...

Page 16: ...r Terayon cable modem is properly connected and the Power Adapter is connected to an AC power outlet it will automatically boot up and start scanning for the active cable modem channel from your cable company server IMPORTANT When you power up the Terayon DOCSIS cable modem for the first time it can take up to 10 min utes for the modem to complete its boot up and scanning sequence Do not turn mode...

Page 17: ...ON ON ON OFF Self Test failed Invalid modem identity Blink X X X Blink Scanning for valid downstream channel Blink X X X ON Scanning for valid upstream channel Blink Blink OFF OFF X No more valid upstream for this downstream Blink ON OFF OFF X Initial maintenance time out T2 during scan Blink ON OFF ON X Station maintenance time out T4 during scan Blink OFF ON OFF ON Failed DHCP Displays briefly B...

Page 18: ...b or switch There are two ways to successfully complete a physical connection 1 Buy a cross over cable and connect the port labeled 10Base T on the Ter ayon cable modem to one of the ports on the hub or switch 2 Many newer hubs and switches have an uplink port specifically designed for cascading Connect this uplink port to your Terayon cable modem and it should work without a cross over cable Conn...

Page 19: ...curity are not affected Q If I don t subscribe to cable TV can I still get a cable modem Internet con nection A Yes but this is a question for your cable service provider or Broadband Ser vice Provider BSP and depends on their policies Q The product specifications define varying data rates why don t I see those A The cable operator has the flexibility to set different performance levels to dif fer...

Page 20: ...d color If the Online and Link indicator lights LEDs are solid green not blinking your cable modem is operating properly Try shutting down and powering off your computer and then turning it back on This will cause your computer to re estab lish communications with your cable company server 1 If you are using the cable line splitter try bypassing the splitter by discon necting it and running a sing...

Page 21: ...ble Solution You may be using the wrong power supply Check that the power supply you are using is the one that came with your cable modem If you cannot connect to the Internet at all use this checklist to help identify possible problems Make sure your computer and monitor are turned on Make sure all power plugs are completely inserted into their sockets Your computer and cable modem should be plug...

Page 22: ...ee number 1 888 859 3242 Hours of opera tion are Monday through Friday 8 00AM 5 00 PM Pacific Time Return Policy Terayon will only accept a package with a valid Return Authorization Number Please contact your Terayon Technical Support representative If the support rep resentative determines that you need to return the modem you will receive a Return Authorization Number and shipping instructions P...

Page 23: ...ical stress misuse negligence or accident or d used in ultra hazardous activities DISCLAIMER OF WARRANTY EXCEPT AS SPECIFIED IN THIS WAR RANTY ALL EXPRESSED OR IMPLIED CONDITIONS REPRESENTA TIONS AND WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR MERCHANTABILITY FITNESS FOR A PARTIC ULAR PURPOSE NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE ARE HEREBY...

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