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Question and Answer
Care and Maintenance
Phenomena
Analysis
Solution
The equipment can
not be powered on.
During receiving
signals, the voice
is weak,
discontinuous or
totally inactive.
You can not
communicate with
other members.
Irrelevant
communications or
noises are heard
on the channel.
The battery may run out.
The battery may be improperly installed.
The battery may suffer from poor contact
caused by dirtied or damaged battery
contacts.
The battery strength may be too low.
The volume may be set to a low level.
The antenna may get loose or may be
improperly installed.
The speaker may be blocked or damaged.
The frequency or signaling may be
inconsistent with that of other members.
The channel type (digital/analog) may be
set inconsistently.
You may be too far away from the group
members.
You may be interrupted by radios using the
same frequency.
The radio may not be set with any signaling.
Remove the battery and attach it again.
Recharge or replace the battery.
Clean the battery contacts. If the problem can not
be solved, contact your dealer or authorized service
center for inspection and repair.
Recharge or replace the battery.
Increase the volume.
Power off the radio, and re-install the antenna.
Clean surface of the speaker. If the problem can not
be solved, contact your dealer or authorized service
center for inspection and repair.
Set your TX/RX frequency and signaling to the same
as that of other members.
Make sure all members are on the same digital/
analog channel.
Move towards other members.
Change the frequency, or adjust the squelch level.
Set signaling for all member radios to avoid
interference at the same frequency.
Service and Support
TERA Radio provides warranty and non-warranty support for this radio and accessories.
Warranty and Repair Services
1. TERA two-way radio body has an industry leading 2-year warranty. Radio accessories(battery, charge adapter, charger and
antenna, speaker mics) include a 6 month warranty from date of purchase.
2. The radio warranty of 2-years is in effect from the original purchase date on the sales receipt or invoice.
3. Repair or Replacement is available provided the original purchaser’s sales receipt copy is included when the radio or accessories
are sent in for repairs.
4. Replacement and repair or radios and accessories is provided at the discretion of TERA radio.
5. All repaired parts have its own warranty of 90-days from the repair date or the original radio warranty depending on the longer one is valid.
6. The warranty is only valid using this radio for normal use. And guaranty is unavailable under such conditions: dissembling or modifications
damages caused by outside force and usage of unapproved accessories or antenna, not according to the user manual and so on.
7. Warranty is void if the TERA label or Serial Number label is missing or torn off.
Cautions
1. Read the user manual before use.
2. Do not use the radio with damaged antenna. Use the radio only with standard antenna.
3. Turn off the radio in potential dangerous environment.
4. Avoid the contact between the battery and the metal oily or corrosive objects.
5. Do not dip the radio or battery into water or throw them in fire.
6. Use the radio only with standard battery, adapter charger and earphone.
Optional Accessories
Optional accessories are available according to your requirements. All accessories with good quality will ensure you clear communication and
outstanding performance.
Optional UHF Antenna
G-Hook Lapel Mic
Covert Clear Acoustic
Tube Earphone MIc
USB Programming Cable
Heavy Duty Speaker Mic
Terms of Warranty
1. TERA two-way radio body has an 2-year guarantee; accessories (battery, charge adapter, charger and antenna), earphone 6 months.
2. Only the original purchasing sales receipt or valid dealer’s invoice (The invoice will give clear indication of items purchased and the
radio serial-number, and purchasing date).
3. Replacement and repair is available subject to the presentation of original purchasing invoice in case that the radio cannot work
normally as the instruction says within 30 days from the purchase date. (Note that there must not be visible abrasion on radio body and
accessories.
4. Repair of accessories (battery, adapter, charger and antenna) is available to the presentation of original purchasing invoice.
5. The cost of materials and labor for repair are covered in warranty.
6. Warranty is void in case that the TERA mark or the serial-number mark is torn off.
7. Warranty is void in cases below:
1) Beyond the warranty period;
2) Defects or damages under abnormal use;
3) Defects or damages because of mis-operation, accident and carelessness;
4) Defects or damages because of incorrect testing, operation, repair, installation, reconfiguration or adjustment;
5) Defects or damages to antenna because of non-material or non-processing problems;
6) Defects or damages because of unauthorized repair and disassembling;
7) Product that the serial-number marks is torn off or unable to identify;
8) Product with unclear purchasing date on original sales receipt.
9) Battery under such conditions:
a. Any damages or unsealing to the battery pack;
b. Defects or damages to battery because of charging with improper equipment or use beyond regulated maintain condition;
10) Abrasion under normal use.
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