Teo 7810 Installation Instructions Manual Download Page 3

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13-280138 Rev. H

Page 3

Introduction ................................................................................................................................. 5

General Features .................................................................................................................. 5

Controls and Indicators ........................................................................................................ 7

Installation ................................................................................................................................. 11

Desktop Installation ............................................................................................................ 11

Wall Mounting .................................................................................................................... 13

Label the Set ....................................................................................................................... 15

Line and Power Connections ............................................................................................. 16

Configure the Set ................................................................................................................ 18

Installation Options ................................................................................................................... 23

Installation Options Menu .................................................................................................. 23

IP Addresses ....................................................................................................................... 24

SIP Configuration................................................................................................................ 30

Quality of Service ............................................................................................................... 35

Configuring Keys ................................................................................................................ 36

Configuring Call Monitoring .............................................................................................. 49

Call Timeout Options .......................................................................................................... 50

Installation PIN .................................................................................................................... 51

Reset to Factory Default Settings ...................................................................................... 52

Updates ............................................................................................................................... 53

PC Port

(7810PoE-TSGA and 7810PoE-TSGB only)

......................................................... 55

Security Options ................................................................................................................. 55

Viewing the Error Log ........................................................................................................ 56

Administration Options ............................................................................................................ 57

Administration Options Menu ........................................................................................... 57

Local Inspect ....................................................................................................................... 57

Version ................................................................................................................................ 59

Test ...................................................................................................................................... 60

Diagnostic Displays ............................................................................................................ 62

Restarting the Phone .......................................................................................................... 63

Troubleshooting ........................................................................................................................ 65

Power-up & Connection Troubleshooting......................................................................... 65

Call Control Troubleshooting ............................................................................................. 67

Diagnostic Troubleshooting ............................................................................................... 68

Appendix A

Setup Menu Tree

............................................................................................. 71

Appendix B

Service and Warranty

...................................................................................... 79

Appendix C

Specifications

................................................................................................... 81

Appendix D

Regulatory Statements

.................................................................................... 83

Summary of Contents for 7810

Page 1: ... Teo Technologies Inc 11609 49 th Place West Mukilteo WA 98275 4255 800 524 0024 425 349 1000 Fax 425 349 1010 www teotech com I IP P P Ph ho on ne e 7 78 81 10 0 T TS SG G S Se er ri ie es s I In ns st ta al ll la at ti io on n I In ns st tr ru uc ct ti io on ns s ...

Page 3: ... 50 Installation PIN 51 Reset to Factory Default Settings 52 Updates 53 PC Port 7810PoE TSGA and 7810PoE TSGB only 55 Security Options 55 Viewing the Error Log 56 Administration Options 57 Administration Options Menu 57 Local Inspect 57 Version 59 Test 60 Diagnostic Displays 62 Restarting the Phone 63 Troubleshooting 65 Power up Connection Troubleshooting 65 Call Control Troubleshooting 67 Diagnos...

Page 4: ...Teo IP Phone 7810 TSG Series Installation Instructions Page 4 13 280138 Rev H ...

Page 5: ...uction No 5000 and 5001 and have been tested for compliance and approved by the National Telecommunications Security Working Group NTSWG Class A versions are not dependent on any other equipment for on hook security and may be used in standalone applications within a secure area The Class B version must be connected to an Ethernet switch collocated within the SCIF The phones have 10 multifunction ...

Page 6: ...Dialing Direct Station Select 100 entry Call Directory Flexible Ringing Options Presence Status Message Waiting Indication Voice Mail Control Keys Ringing Control for Shared Lines Desktop or Wall Mounting Large Graphic LCD Display On screen Electronic Key Labels Call Monitoring Handset or Headset Operation Headset Activation Key Dedicated Headset Jack 7810 TSG Series Phone with 8030X Button Expans...

Page 7: ...h or low base mounting position page 11 Display contrast can be adjusted by a menu selection 2 Line Keys used for Primary Line Appearances Line Appearance Key Indicator Line State OFF Idle On Hook Steady Green In Use Off Hook Winking Green On Hold Flashing Green Ringing 3 Multifunction Keys used for Additional Line Appearance Direct Station Selection Busy Lamp Field DSS BLF Feature or Speed Dial k...

Page 8: ...it when messages are waiting controlled by the network 7 LOG Key displays Call Log options 8 SETUP Key enters and exits Setup Mode 9 INFO Key displays version and configuration information about the phone and connected options 10 DIR Directory Key displays the Call Directory 11 Volume Keys adjust the receiver speaker volume when on a call adjust the ringer volume when on hook 12 MUTE Key mutes the...

Page 9: ... lit when the headset is in use 21 Headset Jack a jack on the underside of the telephone connects to an optional standard headset 22 Handset Jack a jack on the underside of the telephone connects to the included handset 23 Telephone Identification Label Area indented area for a directory number label Use x 1 adhesive labels Avery 8167 5267 or equivalent ...

Page 10: ...Teo IP Phone 7810 TSG Series Installation Instructions Page 10 13 280138 Rev H ...

Page 11: ...and The low desktop stand position is shown the removal procedure is the same for high desktop and wall mount positions Stand Removal Rotate the stand as needed refer to the pictures below To install the stand insert the tabs on the telephone into the large openings in the stand s upper slots and then press the stand toward the top of the telephone until it locks into place If you are installing a...

Page 12: ...Teo IP Phone 7810 TSG Series Installation Instructions Page 12 13 280138 Rev H Low Desktop Position High Desktop Position ...

Page 13: ...otruding into the hookswitch area Rotate the clip for high desktop applications Refer to page 15 W Wa al ll l M Mo ou un nt ti in ng g The phone stand and handset retainer clip must be rotated for wall mounting Remove the stand from the phone base Refer to page 11 Rotate the stand as shown below To install the stand insert the tabs on the telephone into the large openings in the stand s upper slot...

Page 14: ...ge base Press down firmly to lock into place M Mo ou un nt ti in ng g D Di ir re ec ct tl ly y o on n a a W Wa al ll l To save space you can directly hang the phone on a wall or wall plate You need two screws that will fit the keyhole slots Note Wall mounting screws are not supplied with the phone On the wall or a wall plate drill two holes with a distance of 315 16 inches apart If drilling into d...

Page 15: ...r wall mount or high desktop position use L La ab be el l t th he e S Se et t Multifunction keys on the 7810 are labeled on the display screen Refer to page 36 8030X label templates for Microsoft Word can be downloaded from www teotech com A space is provided beneath the handset for a directory number label Use x 1 adhesive labels Avery 8167 5267 or equivalent U Us si in ng g L Lo oc ca al l I In ...

Page 16: ...s Installation Instructions Page 16 13 280138 Rev H L Li in ne e a an nd d P Po ow we er r C Co on nn ne ec ct ti io on ns s Refer to the pictures below when connecting Ethernet and power cables 7810 TSG 7810PoE TSGA 7810PoE TSGB ...

Page 17: ... an nd d 7 78 81 10 0P Po oE E T TS SG GB B o on nl ly y The 7810PoE TSGB is compatible with IEEE 802 3af power over Ethernet cabling utilizing either power over spare cable pairs midspan power source or phantom power over signaling pairs from the Ethernet switch endpoint power source The 7810PoE TSGA model is compatible with IEEE 802 3af endpoint power only Both models provide 802 3af PD Class 2 ...

Page 18: ... softkey To enter uppercase ABC or lowercase abc characters press the softkey until the desired label entry mode is shown N Nu um me er ri ic c C Ch ha ar ra ac ct te er rs s Press a dial pad key to enter a digit The cursor will immediately advance to the next character position To enter a or a period press the key repeatedly until the desired character appears After a short delay the cursor will ...

Page 19: ...lay the character will be added to the dial string and the cursor will advance to the next character position You can also immediately press a dial pad key to enter the next character without waiting for the delay To enter a or a space press the key repeatedly until the desired character appears E Ed di it ti in ng g C Ch ha ar ra ac ct te er r S St tr ri in ng gs s Press the Left Arrow or Right A...

Page 20: ...a Line ID and SIP Password the first time that the phone is connected to the network You may also be prompted for an authentication ID if required by the system Enter the appropriate Line ID phone number and then press the OK key This would typically be the phone number used for station to station calls If prompted enter the appropriate authentication ID number and then press the OK key Leave this...

Page 21: ... following display will be shown while the phone attempts to connect to a DHCP server If no DHCP server is available select DISABLE to use static addressing Select EDIT Select CLEAR to remove the displayed IP address Enter the phone s IP address with the dial pad use the key to enter a Press the OK key when finished Enter the required subnet mask and gateway IP address when prompted press the OK k...

Page 22: ...Teo IP Phone 7810 TSG Series Installation Instructions Page 22 13 280138 Rev H ...

Page 23: ...are explained briefly in this manual For details refer to the IP Telephone Network Administration Guide I In ns st ta al ll la at ti io on n O Op pt ti io on ns s M Me en nu u You can enter the Installation Options menu when the phone is idle Press the SETUP key Select INSTL The Installation Options menu may be protected by a PIN Enter your PIN with the dial pad and then press the OK key To change...

Page 24: ...n Protocol to automatically set the IP addresses and the subnet mask The phone can also obtain server addresses as well as software updates and QoS settings from an update server Please refer to the IP Telephone Network Administration Guide A Au ut to om ma at ti ic c I IP P C Co on nf fi ig gu ur ra at ti io on n D DH HC CP P IP addresses for the telephone servers and subnet mask are normally pro...

Page 25: ...WAN or Internet DNS Domain name server UPDATE Update server SNTP Time server SYSLOG Error and QoS logging server MAC Ethernet MAC address view only Note To edit the SIP proxy server and SIP registration server IP address see pages 32 33 I In nt te er rn ne et t P Pr ro ot to oc co ol l The phone supports both IPv4 and IPv6 protocols The IP address configuration method can be selected independently...

Page 26: ...RESS CONFIG OPTIONS IPv4 menu SETUP INSTL IP UPDATE CFG STATIC page 53 Enter the phone s new IP address with the dial pad SETUP INSTL IP PHONE IPv4 EDIT I IP Pv v6 6 Select LINK to view the local link address If a global address has been automatically configured GLBL1 will be shown in the menu Select this option to edit or remove the global address Select ADD to add a new global address The phone ...

Page 27: ...N you can also specify a non standard port and path name for update files Enter a colon between the IP address or FQDN and the port number To enter a colon select 123 to change to alpha character entry mode ABC or abc then press twice If the update files are not located in the root directory of the update sever include a path name to the appropriate subdirectory under the root directory S SN NT TP...

Page 28: ...ault setting in the phone starts daylight savings time at 2 00 a m on the second Sunday of March and ends it at 2 00 a m on the first Sunday of November These settings can be customized in the phone s XML configuration file refer to the IP Telephone Network Administration Guide Press the OK key three times when finished S Sy ys sl lo og g S Se er rv ve er r A Syslog server can record error logs an...

Page 29: ... PING6 from the device s IP address menu If you have entered a new phone IP address the phone must be restarted before ping will work properly SETUP ADMIN RESTART While the phone is pinging the address the following display will appear If a response is received indicating a valid address PING4 SUCCESSFUL or PING6 SUCCESSFUL will be displayed If no response is received the entered address is invali...

Page 30: ...telephone PROXY SIP Proxy server IP address and port REGSTR registration enable SIP Registrar server IP address and port MWI message summary event subscription for Message Waiting Indication After selecting an option to view or edit you can begin editing immediately if the phone is not currently registered with the SIP server If the phone is currently registered select CHANGE to edit the setting o...

Page 31: ...proxy port number with the dial pad maximum 5 numeric characters Character entry is explained on page 18 When finished press the OK key to return to the SIP Phone Configuration menu SIP signaling will use the new port number on the next call or registration attempt RTP RTP Start Port Select CHANGE Enter or edit the RTP start port number with the dial pad maximum 5 numeric characters Character entr...

Page 32: ...Domain Name or IP Address Select CHANGE Enter or edit the fully qualified domain name or IP address with the dial pad maximum 128 characters Character entry is explained on page 18 When finished press the OK key to return to the SIP Proxy Configuration menu PORT Select CHANGE Enter or edit the proxy port number with the dial pad maximum 5 numeric characters Character entry is explained on page 18 ...

Page 33: ...en finished press the OK key to return to the SIP Registration menu ID Fully Qualified Domain Name or IP Address Select CHANGE Enter or edit the fully qualified domain name or IP address with the dial pad maximum 128 characters Character entry is explained on page 18 When finished press the OK key to return to the SIP Registration menu PORT Select CHANGE Enter or edit the proxy port number with th...

Page 34: ...ag ge e S Su um mm ma ar ry y E Ev ve en nt t S Su ub bs sc cr ri ip pt ti io on n f fo or r M MW WI I This setting determines whether the phone subscribes to message summary events for Message Waiting Indication This parameter should be set to OFF for Cisco voicemail systems Select OFF or ON The current setting will be shown ...

Page 35: ...prioritizing voice packets These settings must be coordinated with other network devices and should not be changed unless required to correct audio problems Consult with your network administrator before changing these settings To view or change Quality of Service settings select QoS from the Installation Options menu SETUP INSTL QoS Select L2 for Layer 2 or L3 for Layer 3 Refer to the IP Telephon...

Page 36: ...tor will alternately flash red and green Select LINE Line Appearance FA Feature Activator DSS Direct Station Select Busy Lamp Field SPDIAL Speed Dial ACD Automatic Call Distribution or UNUSED from the menu Programming procedures for each key type are described below When finished editing keys press the OK key to return to the Installation Options menu or press the SETUP key to exit Setup Mode K Ke...

Page 37: ... ys s Line keys are used to place and answer calls A SIP line can appear on up to five multiple consecutive keys Notes Line keys 1 3 are dedicated for use as the primary line ID of the phone and cannot be used for any other purpose For information about the CODEC PTIME packetization time and JTR jitter buffer settings please refer to the IP Telephone Network Administration Guide N Ne ew w L Li in ...

Page 38: ...MOVE to remove the last key from the group Select EDIT to change the settings for the key Select NAME Enter the caller ID display name with the dial pad up to 24 characters maximum Caller ID name display may not be supported by some SIP servers Press the OK key Line sharing as described below is for use with Avaya and other systems that support shared lines Leave the Shared Line setting disabled w...

Page 39: ...Network Administration Guide K Ke ey y L La ab be el ls s To customize the on screen key label select LABEL Refer to page 36 Press the OK key to return to key selection F Fe ea at tu ur re e A Ac ct ti iv va at to or r K Ke ey ys s Feature Activators are assigned to keys from a list of presets Default presets are shown in the table below they may be customized by your network administrator Dial Pa...

Page 40: ... provide Direct Station Selection The line assigned to a DSS BLF key appears on one or more additional telephones When the line indicator shows idle or busy a DSS BLF key behaves like a Speed Dial key it calls a station When the line assigned to the DSS BLF key is blinking green at your phone pressing the DSS BLF key will answer the call Enter the Line ID Caller ID Name Authentication ID and Authe...

Page 41: ...f you want to enter more digits after pressing the DSS BLF key or edit the dial string before dialing do not When all digits have been entered press the OK key include the character K Ke ey y L La ab be el ls s To customize the on screen key label select LABEL Refer to page 36 Press the OK key to return to key selection S Sp pe ee ed d D Di ia al l K Ke ey ys s Unused keys not assigned for line ap...

Page 42: ...se to automatically enter a PIN code after the called number answers I Im mm me ed di ia at te e o or r E Ed di it ta ab bl le e D Di ia al li in ng g For one touch dialing enter a character at the end of the dial string The string will be dialed immediately when the Speed Dial key is pressed A Speed Dial key can be used in conjunction with manual dialing If you want to enter more digits after pre...

Page 43: ...ed key is not followed by an unused key you will receive the following warning Select another key to continue Select ID Enter the ACD group number Character entry is explained on page 18 Press the OK key The default key labels are ACD LOGIN and ACD ACTIVATE Select LBL1 or LBL2 to change the labels U Un nu us se ed d K Ke ey ys s After selecting a key press the Left or Right Arrow key until UNUSED ...

Page 44: ...red with the PAUSE softkey and are shown in the display as a Å character The first pause in a dial string will wait until the call is answered additional pauses delay dialing for one second per pause Enter multiple pauses to increase the delay time You can use a smart pause to automatically enter a voice mail PIN code after the voice mail system answers If you need to make corrections while enteri...

Page 45: ...co Unity Express AVAYA Avaya Aura Audix ASTRSK Asterisk NEC3C NEC Univerge 3C APMAX Innovative Systems APMAX CALLEG Callware Callegra BROAD BroadSoft BroadWorks MITEL Mitel Communications Director GENA2 Genband A2 Press the OK key to select a preset and exit this menu Presets are listed in the following tables TEO CISCO Key Function Label Code Key Function Label Code 1 PLAY REPLAY 1 1 PLAY REPLAY ...

Page 46: ...SSAGE 6 7 SAVE AS SAME 4 7 PREVIOUS MESSAGE 4 8 RESPOND 1 8 SAVE MESSAGE 9 9 ERASE MESSAGE 3 9 FORWARD MESSAGE 8 10 ACTIVITY MENU 7 10 DELETE UNDELETE 7 NEC3C APMAX Key Function Label Code Key Function Label Code 1 REPLAY 5 1 PLAY REPLAY 1 2 REWIND 7 2 REWIND 7 3 PAUSE RESUME 8 3 PAUSE RESUME 8 4 FAST FORWARD 9 4 FAST FORWARD 9 5 SKIP TO NEXT 5 SKIP TO NEXT 2 6 SKIP DATE TIME 1 6 FORWARD MESSAGE 6...

Page 47: ...GE 5 7 SAVE MESSAGE 8 RESPOND 2 8 RETURN CALL 8 9 ERASE MESSAGE 3 9 FORWARD MESSAGE 92 10 PREVIOUS MENU 9 10 ERASE MESSAGE 7 MITEL GENA2 Key Function Label Code Key Function Label Code 1 PLAY REPLAY 7 1 PLAY REPLAY 1 2 REWIND 2 NEXT PAUSE 3 PAUSE RESUME 1 3 PREVIOUS REWIND 7 4 FAST FORWARD 4 ENVELOPE FAST FWD 6 5 SKIP TO NEXT 8 5 RETURN CALL 55 6 ENVELOPE INFO 6 6 SAVE MESSAGE 2 7 SAVE MESSAGE 5 7...

Page 48: ...the speed dial number assigned to the key Function access codes for voice mail systems are typically one to three digits although you can enter up to 128 digits per key Multiple functions can be combined on a single key Press the OK key after entering the new code S Sw wa ap pp pi in ng g V Vo oi ic ce e M Ma ai il l M Me en nu u K Ke ey y P Po os si it ti io on ns s If you want to swap the positi...

Page 49: ...speakerphone operation is not possible When Call Monitoring is active the indicators on the SPKR and MUTE keys are lit Call progress tones dialed digits and the remote party can be heard through the built in speaker but you can only talk to the remote party with the handset or headset From the Installation Options menu select KEYS SETUP INSTL KEYS Press the SPKR key Select MON to enable Call Monit...

Page 50: ...fter entering digits before a call is automatically dialed without selecting SEND or pressing the OK key Enter 0 or select CLEAR for no dialing timeout automatic dialing after timeout is disabled R Ri in ng gi in ng g T Ti im me eo ou ut t Select RING Enter the number of seconds 1 300 that an incoming call will ring before ringing is turned off and the call is abandoned Enter 0 or select CLEAR for...

Page 51: ... to make corrections select BKSP backspace to delete the previous digit or select CLEAR to remove all digits Press the OK key Repeat the PIN when prompted to verify the new entry Press the OK key PIN SET will be displayed to confirm the new PIN Record your PIN for future reference If you lose your PIN you will no longer be able to access the Installation Options menu contact Teo Technical Support ...

Page 52: ...ct to or ry y D De ef fa au ul lt t S Se et tt ti in ng gs s Reset returns all settings to the factory defaults and clears all line IDs server addresses speed dial numbers call logs and PINs The error log is not cleared This option is useful when moving the telephone to a new user or location From the Installation Options menu select RESET SETUP INSTL RESET Select YES to confirm the reset operatio...

Page 53: ... the Installation Options menu select UPDATE SETUP INSTL UPDATE for more information Select one of the update options A AD DD DR R P Ph ho on ne e I IP P A Ad dd dr re es ss s C Co on nf fi ig gu ur ra at ti io on n I IP Pv v4 4 A Ad dd dr re es ss se es s Select IPv4 to select the method used to set the phone IPv4 address Select DHCPv4 to enable DHCP STATIC to disable DHCP and use manually entere...

Page 54: ...pdate server type TEO for use with Teo UC System TFTP HTTP HTTPS or NONE To update the phone immediately select START The phone may restart after a successful configuration update P PR RG GR RM M P Pr ro og gr ra am m U Up pd da at te es s This option updates the phone operating software Phone operating firmware is digitally signed by Teo to ensure code validity Modified operating firmware cannot ...

Page 55: ... ri it ty y O Op pt ti io on ns s The security options allow you to control ARP monitoring SRTP SIP transport and MLPP dialing Leave these settings at the default values unless changes are required for your network From the Installation Options menu select SECRTY SETUP INSTL SECRTY A AR RP P M Mo on ni it to or ri in ng g If your network does not monitor for Address Resolution Protocol ARP attacks...

Page 56: ...onfiguration download Select MLPP Select DSN or UC network domain to enable MLPP or DISABLE to disable MLPP dialing and preemption V Vi ie ew wi in ng g t th he e E Er rr ro or r L Lo og g From the Installation Options menu select LOG SETUP INSTL LOG Select ERROR to view the error log The most recent log entry will be shown Press the Down Arrow key to view previous entries or press the Up Arrow ke...

Page 57: ...is idle or during an active call Press the SETUP key Select ADMIN When appears in the upper line of the display you can press the Left or Right Arrow key to see additional menu selections L Lo oc ca al l I In ns sp pe ec ct t Local Inspect allows you to identify the Line ID or feature assignment of each configured key You can use Local Inspect after key initialization to verify line appearance and...

Page 58: ...splay will show the SIP Line ID username and SIP Display Name CID for the selected key F Fe ea at tu ur re e A Ac ct ti iv va at to or r The display will show the network feature activator number and service description for the selected key D DS SS S B BL LF F K Ke ey y The display will show the first 17 digits of the monitored SIP Line ID username and the programmed autodial string S Sp pe ee ed ...

Page 59: ...ional equipment This information can also be viewed by pressing the INFO key From the Administration Options menu select VERS SETUP ADMIN VERS H Ha ar rd dw wa ar re e V Ve er rs si io on n Select H W A Ap pp pl li ic ca at ti io on n S So of ft tw wa ar re e V Ve er rs si io on n Select S W S Se er ri ia al l N Nu um mb be er r Select SERIAL O Op pt ti io on na al l E Eq qu ui ip pm me en nt t V ...

Page 60: ...the display should turn dark Press any key to return the display to normal operation L LE ED D I In nd di ic ca at to or rs s Select RED to turn on all red indicators and turn all others off Select GREEN to turn on all green indicators and turn all others off Select OFF to turn off all indicators or wait 5 seconds for automatic off Press the OK key to return to the Terminal Test menu or press the ...

Page 61: ... Bu ut tt to on n E Ex xp pa an ns si io on n M Mo od du ul le e This option tests the keys and LED indicators on an 8030X Button Expansion Module It is only available if an 8030X is connected to the phone Select 8030X Press each key on the 8030X one at a time The key s LED indicator should flash alternately red and green and a number should appear in the display for each pressed key After all key...

Page 62: ...l light green unregistered lines will light red P Pa ac ck ke et t S St ta at ti is st ti ic cs s Select PACKET to view packet reception statistics for an active call or the last 50 recorded call statistics Refer to the IP Telephone Network Administration Guide for a detailed description of packet statistics Select ACTIVE to view packet reception statistics for the current call This option can be ...

Page 63: ...NG Character entry is explained on page 18 The display will show the result of the ping test Press any key to return to the Ping menu When finished press the OK key to return to the Diagnostic Options menu or press the SETUP key to exit Setup Mode R Re es st ta ar rt ti in ng g t th he e P Ph ho on ne e Select Restart to reset the phone If you are on an active call you will be disconnected The cal...

Page 64: ...Teo IP Phone 7810 TSG Series Installation Instructions Page 64 13 280138 Rev H ...

Page 65: ...D DELETE CLEAR 123 The Line ID is a null value Enter the appropriate Line ID number DHCPv4 ERROR RETRYING PRESS SETUP TO CONFIGURE Verify that the DHCP server is operating and accessible If the LAN or WAN does not include a DHCP server disable IP configuration via DHCP and enter the appropriate IP values phone default gateway subnet mask update using the INSTL IP Menu IP4 ADDR 000 000 000 000 EDIT...

Page 66: ...has registered with the SIP server however additional lines have not Verify the LINE ID AUTH ID and AUTH passwords for all additional lines and re enter as required RESTART WITH NEW VALUES YES NO Certain critical values have changed and a restart is required Select YES PHY 100MBPS IP DHCP FAIL Upon lease expiry the phone was unable to negotiate a new lease with the DHCP server Verify that the DHCP...

Page 67: ... via the key indicators however the phone does not ring for some of them Verify that the affected lines are not set for NEVER or an extended WAIT interval using the USER RING CONTROL Menu If this behavior is not desired change the value of the attribute to ALWAYS where applicable All lines indicate the arrival of inbound calls via the key indicators however the phone never rings Verify that RINGER...

Page 68: ...cated via line status LED for 2 seconds Solid Green Line registration successful with server Alternating red green Line registration in process and un determinate Solid Red Line registration failed Flashing red The primary line is active and secondary line s are not registered PACKET option selected and then ACTIVE option selected The PACKET option allows the selection of statistics for the curren...

Page 69: ...ther fixed or calculated adaptive delay for the primary line JITTER DELAY XXms HISTORY Selecting the Right Arrow key in succession will indicate additional status information as below Total number of concealed packets lost or delayed Total number of lost packets expected not received Total number of not delayed packets 10mS delay Total number of packets delayed more than 10mS Total number of packe...

Page 70: ...ddresses may be pinged PHONE GATEWAY UPDATE SERVER SIP PROXY SERVER SNTP SERVER DHCP SERVER SIP REGISTRAR SERVER OTHER A valid address must also be entered There are three outcomes as the result of a ping IP ADDRESS NOT SET In this case enter the appropriate IP address using the INSTL IP Menu or PING4 FAILED PRESS ANY KEY TO EXIT In this case check Layer 2 802 1Q and other network settings or PING...

Page 71: ...bnet Mask EDIT GATEWY Gateway IPv4 Address EDIT PING4 DNS Domain Name Server Address EDIT PING4 CFG DNS IP Address Configuration DHCP4 STATIC UPDATE Update Server Address EDIT PING4 CFG Update Server IP Address Configuration DHCP4 STATIC SNTP Simple Network Time Protocol Server Address EDIT DHCP4 STATIC OPTION OFFSET Time Offset from UTC DSTADJ Daylight Savings Time Adjustment PING4 CFG SNTP Serve...

Page 72: ...umber RTP Phone RTP Start Port Number PROXY SIP Proxy ID SIP Proxy Server Name or IP Address PORT SIP Proxy Server Port Number REGSTR SIP Registration ENABLE ENABLE Enable SIP Registration DISABLE Disable SIP Registration ID SIP Registrar Name or IP Address PORT SIP Registrar Port Number MWI Message Summary Event Subscription for MWI OFF ON QoS Quality of Service Options page 34 L2 Layer 2 801 2Q ...

Page 73: ...ptive Jitter Buffer Delay When ADAPT is selected DELAY MIN MIN MAX MAX FIXED Fixed Jitter Buffer Delay ADD Add Line Appearance to Group REMOVE Remove Highest Numbered Line Appearance in Group LABEL Key Label FA Feature Activator page 39 DSS Direct Station Select Busy Lamp Field page 40 ID SIP Line ID NAME Display Name AUTHID SIP Authentication ID PSWD SIP Authentication Password TYPE SIP Event Typ...

Page 74: ...Menu Key Preset Type TEO Teo UC System CISCO Cisco Unity Express AVAYA Avaya Aura Audix ASTRSK Asterisk NEC3C NEC Univerge 3C APMAX Innovative Systems APMAX CALLEG Callware Callegra BROAD BroadSoft BroadWorks MITEL Mitel Communications Director GENA2 Genband A2 NONE Call Monitor Press SPKR key for this menu page 49 MON Call Monitor Microphone Disabled DISABLE Call Monitor Disabled CALL Call Timeou...

Page 75: ...l TEO TFTP HTTP HTTPS NONE PRGRM page 54 START Start Program Update PROTO Update Server Protocol TEO TFTP HTTP HTTPS NONE PC PORT Ethernet Port for PC 7810PoE TSGA and 7810PoE TSGB only page 55 ENABLE DISABLE SECRTY Security Options page 55 ARP ARP Monitoring ENABLE DISABLE SRTP Secure Real time Transport ENABLE DISABLE TRANS SIP Transport Protocol UDP TCP TLS TLS MLPP MLPP Dial Plan DSN UC DISABL...

Page 76: ...een Indicators OFF Turn All Indicators Off KEYS Test Phone Keys DIAG Diagnostic Display page 62 LINK Connection Status PACKET Packet Reception Statistics ACTIVE Current Active Call HISTORY Previous 50 Statistics PING Ping Message to Server or IP Address PHONE This Telephone GATEWY Gateway UPDT Update Server PROXY Proxy Server SNTP SNTP Time Server DHCP DHCP Server REGSTR SIP Registration Server OT...

Page 77: ... Character CLEAR Clear Label 123 ABC abc Character Entry Mode DIR Call Directory VIEW View Entries EDIT Edit Entries NUMBER Dial String DELETE Delete Character CLEAR Clear Dial String 123 ABC abc Character Entry Mode PAUSE Dialing Pause NAME Screen Label DELETE Delete Character CLEAR Clear Label 123 ABC abc Character Entry Mode SORT Sort Entry Positions PAGE Sort This Page FIRST Sort by First Name...

Page 78: ... 30 seconds WAIT6 Wait 6 Ring Cycles 36 seconds WAIT7 Wait 7 Ring Cycles 42 seconds LCFWD Local Call Forward No Answer Delay DELETE Delete Character CLEAR Clear Label VOICE Handset Headset Options MODE Voice Mode HAND Handset HEAD Headset VOLUME HAND Handset RCV Receive Volume Up RCV Receive Volume Down XMT Transmit Volume Up XMT Transmit Volume Down HEAD Headset RCV Receive Volume Up RCV Receive ...

Page 79: ...oval of equipment and subsequent customer inconvenience Teo Technical Support Department 11609 49 th Place West Mukilteo WA 98275 4255 USA Phone 425 349 1000 800 524 0024 Fax 425 349 1010 E mail tech teotech com Web www teotech com Teo is committed to meeting the product needs of our customers Please write or call us with any suggestions for improvement A A Ap p pp p pe e en n nd d di iix x x B B ...

Page 80: ...ut less than 7 years old or still manufactured by Teo may be repaired at the factory for a flat rate charge Repaired out of warranty units are warranted for 90 days from the date of repair The repair or replacement of a product under this warranty represents the entire obligation of Teo Teo shall not be liable for any special or consequential damages resulting from or caused by any defect failure ...

Page 81: ...e er r R Re eq qu ui ir re em me en nt ts s Power over Ethernet 802 3af Class 2 midspan or endpoint 7810PoE TSGB 802 3af Class 2 endpoint only 7810PoE TSGA Local Power 48 VDC nominal 4 W max per terminal excluding wiring losses P Ph hy ys si ic ca al l D Di im me en ns si io on ns s 9 6 W x 8 0 D x 3 5 H excluding handset W We ei ig gh ht t 2 3 lbs including stand and handset E En nv vi ir ro on n...

Page 82: ...Teo IP Phone 7810 TSG Series Installation Instructions Page 82 13 280138 Rev H ...

Page 83: ...nstable cart stand or table The product may fall causing serious damage to the product 11 This product should be operated only from the type of power source indicated on the marking label 12 Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it 13 Do not overload wall outlets and extension cords as this can result in the r...

Page 84: ...the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residentia...

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Teo 7810, Installation Instructions Manual

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