Teo 6220-TSG-DD Installation Instructions Manual Download Page 36

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Tone Commander 6220-TSG-DD Installation Instructions

Page 36

13-280121 Rev. C

•

Verify that your service provider has not changed SPID formats or area codes on your ISDN line.

(National ISDN SPID formats include the area code.)

•

When Layer 3 is fully initialized, the display will temporarily show L3:OK and indicate the network

switch type before returning to the normal idle display.

Verify operation of the phone after full initialization:

1. Go off-hook on an idle line. The selected key should light green and you should hear dial tone.
2. Dial a valid directory number for a test call. Verify that the call is successfully completed.

Telephone Configuration Troubleshooting

Symptom

Check

Fix

Inbound calls to a

specific line cause the

LED to flash, but there is

no audible ringing.

“RINGER OFF

(VOL^ = ON)” is

displayed when idle.

Press the

Vol



key while not on a

call to enable the

ringer.

Setup

→

USER

→

RING

→

CONTROL

> Select line key

> ALWAYS

A specific line is

selected that is

supposed to have dial

tone, but there isn’t any.

Setup

→

INSTL

→

KEYS
> Select line key

> CA/DN

All inbound calls appear

on CA1. Outbound calls

cannot be made.

Setup

→

INSTL

→

More



→

MODE

Select CACH,

BASIC, or

MERID1 as

required by

service

provisioning.

Ringing calls are not

answered when going

off-hook

(National ISDN only)

Setup

→

USER

→

More



→

PREF

> RING

“SELECT AN IDLE

LINE” is displayed when

going off-hook.

Originating DN and

Call Appearance

Reservation settings.

See page 20.

Summary of Contents for 6220-TSG-DD

Page 1: ...Rev C February 2014 Teo Technologies Inc 11609 49th Place West Mukilteo WA 98275 4255 800 524 0024 425 349 1000 Fax 425 349 1010 www teotech com Tone Commander 6220 TSG DD ISDN Telephone Installation Instructions ...

Page 2: ...Tone Commander 6220 TSG DD Installation Instructions Page 2 13 280121 Rev C 2014 Teo Technologies Inc All rights reserved Teo and Tone Commander are registered trademarks of Teo Technologies Inc ...

Page 3: ...figuring Keys and Indicators 19 Terminal Mode National ISDN only 24 Installation Password 25 Reset to Factory Default Settings 26 Administration Options 27 Administration Options Menu 27 Local Inspect 27 Version 30 Test 31 Diagnostic Display 33 Restart 33 Viewing the Error and Download Logs 33 Troubleshooting 35 Inoperable Telephone Recovery Procedures 35 Telephone Configuration Troubleshooting 36...

Page 4: ...Tone Commander 6220 TSG DD Installation Instructions Page 4 13 280121 Rev C ...

Page 5: ...and Parameter Download Automatic Switch Type Detection Call Log Message Waiting Indication Call Timer Flexible Ringing Options Last Number Redial Ringing Control for Shared Lines Speed Dial Desktop or Wall Mounting Direct Station Select Tilt Display Models Options ______________________________________________ Two telephone models are available they differ in the type of ISDN connection Models are...

Page 6: ...Tone Commander 6220 TSG DD Installation Instructions Page 6 13 280121 Rev C 6220T TSG DD 6220U TSG DD On hook Secure ISDN Telephone TSG DD1 Disconnect Device PWR1 Desktop Power Supply ...

Page 7: ...and softkey options are displayed The viewing angle can be adjusted by tilting the display then changing the display contrast 2 Softkeys select the function displayed above the key on the second line of the display 3 Call Key selects the Call Directory Call Log and Call Identification Display modes 4 Setup Key enters Setup Mode 5 Done Key exits the current menu saves any changes made and returns t...

Page 8: ... volume when on a call adjust the ringer volume when on hook 10 Mute Key mutes the handset microphone A red indicator on the key is lit when mute is active 11 Spkr Speaker Key disabled 12 Dial Pad dials telephone numbers and sends DTMF tones to external equipment such as voice mail systems The dial pad is also used for number entry during setup 13 Tran Transfer Key places the current call on hold ...

Page 9: ...tion _________________________ S T models require an external NT1 such as the Tone Commander NT1U 223TC or NT1B 300TC Note The NT1B 300TC TSG model must be used if the NT1 is located inside the SCIF area Set the Termination Switches on the Telephone and NT1 Set the termination switches on the bottom of the telephone and on the NT1 to match the termination impedance to your premises wiring configur...

Page 10: ...Tone Commander 6220 TSG DD Installation Instructions Page 10 13 280121 Rev C Basic Multipoint recommended for most applications Short Multipoint Extended Point to Point ...

Page 11: ... included PWR1 Desktop Power Supply using a PS2 power arrangement power on pins 7 and 8 from the TSG DD1 Disconnect Device Make sure that both power jumpers are set to PS2 Connect the Handset Plug the supplied handset into the jack on the left side of the telephone The jack location is shown on page 7 item 17 ...

Page 12: ...evice completely disconnects the ISDN line when power is not applied It is installed in series with the phone s line cord Clip the ends off of the retainer tabs on the cord that connects the TSG DD1 to the phone to prevent the TSG DD1 from being disconnected from the phone Clip the tabs as shown do not completely remove the tabs Install the TSG DD1 in series with the phone s line cord as shown on ...

Page 13: ... unused WHT GRN WHT ORN 2 unused unused GRN ORN 3 Rx unused WHT ORN WHT GRN 6 Rx unused ORN GRN 7 48V 48V WHT BRN WHT BRN 8 GRD GRD BRN BRN T568 B jacks are recommended they allow conventional station pair ordering when connecting to S T punchdown blocks on NT1 racks Use Category 3 or better unshielded twisted pair cable for all premises wiring Modular Jack Pinout ...

Page 14: ...l mount jack Note The TSG DD1 Disconnect Device must be connected in series with the ISDN line page 12 6220T TSG DD Plug the line cord from the TO PHONE jack on the TSG DD1 into the S T IN jack on the telephone Route the cord under the guide tabs on the base Connect an 8 conductor line cord between the TO LINE jack on the TSG DD1 and the wall jack Plug the supplied Tone Commander PWR1 Desktop Powe...

Page 15: ...u will be prompted to select your primary telephone number If AutoSPID is not supported you will be prompted to enter the phone s primary telephone number which is used by the phone to generate a SPID number Enter the number with the dial pad and then press the Done key BKSP backspace deletes the previous digit National ISDN enter your full 10 digit telephone number including area code 5ESS Custom...

Page 16: ...ber feature name speed dial party name or other appropriate designation A perforated label sheet is provided with the telephone An ISDN Telephone Setup Wizard for Windows can be downloaded from www teotech com This program prints key labels and service ordering forms A Microsoft Word template for key labels only is also available Please refer to Appendix A on page 37 Label text is on 1 centers wit...

Page 17: ...n Options menu when the phone is idle Press the Setup key Select INSTL When appears in the top line of the display you can press the More key to see additional menu selections Notes The PARAM and MODE options are only available with National ISDN The POTS option is only available when the Model 6002TA Analog Port Terminal Adapter is installed A password may be set to prevent unauthorized entry int...

Page 18: ...to delete the previous digit CLEAR removes all digits allowing you to start over When digits have been entered press the Done key to return to the Installation Options menu or press the Setup key to exit Setup Mode Parameter Download _________________________________________ National ISDN only ISDN Parameter Download is an automated feature for configuring Call Appearance and Feature Activator key...

Page 19: ...SPDIAL Speed Dial or UNUSED from the menu Programming procedures for each key type are described below Call Appearance Directory Number Keys These line keys are used to place and answer calls If you have BASIC service or are connected to a Nortel Meridian 1 Option Series PBX each directory number key is assigned a unique directory number If you have CACH EKTS service one directory number may be as...

Page 20: ...all appearances set for NOT RESERVED are selected first followed by OUTGOING ONLY followed by OUT PRIORITY call appearances OUTGOING ONLY call appearances are selected first for conferencing and transferring Within each subgroup call appearances are selected in ascending order INCOMING ONLY call appearances are never selected for an outgoing call If an idle CA is not found SELECT AN IDLE LINE is d...

Page 21: ...not used with Lucent 5ESS Custom ISDN and Avaya Definity Custom ISDN Press the Done key twice to return to the key selection menu or press the Setup key to exit Setup Mode DSS Keys DSS keys are a special type of Call Appearance Directory Number keys that are programmed with speed dial numbers to provide Direct Station Selection When the call appearance is idle or busy DSS keys act like Speed Dial ...

Page 22: ... from the User Options menu The currently programmed dial string if any will be shown in the display Enter digits 24 maximum with the dial pad After entering the first digit pause or feature activator the FA softkey will be replaced by CLEAR If you need to make corrections while entering numbers select BKSP backspace to delete the previous digit CLEAR removes all digits allowing you to start over ...

Page 23: ...ow the Speed Dial key sends feature code 57 Call Forward followed by the directory number 555 1234 When digits have been entered press the Done key twice to return to the key selection menu or press the Setup key to exit Setup Mode Message Waiting Indicator The Message Waiting indicator must be configured to match the assigned network feature indicator code From the Installation Options menu selec...

Page 24: ...ions menu select MODE Setup INSTL More MODE Select the terminal mode based upon the type of service that was ordered from your network service provider CACH CACH EKTS default BASIC Voice or Basic EKTS MERID1 Nortel Meridian 1 Option Series PBX In most cases your phone service should be configured for CACH EKTS Press the Done key to return to the Installation Options menu or press the Setup key to ...

Page 25: ...ring it select BKSP backspace to delete the previous digit Press the Done key Repeat the password when prompted to verify the new entry Press the Done key PASSWORD SET will be displayed to confirm the new password Record your password for future reference Press the Done key to return to the Installation Options menu or press the Setup key to exit Setup Mode Removing the Password Select CLEAR PASSW...

Page 26: ...his option will clear all programmed numbers and settings in your phone Reset to Factory Default Settings _______________________________ Reset returns all settings to the factory defaults and clears all speed dial numbers logs and passwords This option is useful when moving the telephone to a new user or location Default values are listed in the table on page 45 From the Installation Options menu...

Page 27: ... only available when the Model 6002TA Analog Port Terminal Adapter is installed Local Inspect ________________________________________________ Local Inspect allows you to identify the call appearance directory number or feature assignment of each configured key directory numbers and the feature indicator assignment for the Message Waiting Indicator You can use Local Inspect after a Parameter Downl...

Page 28: ...n to the Local Inspect menu or press the Setup key to exit Setup Mode Call Appearance Directory Number Key The display will show for the selected key Key number directory number Press the More key to view Originate usage Call appearance reservation DSS Key The display will show for the selected key Key number directory number DSS number Press the More key to view Originate usage Call appearance re...

Page 29: ... directory number and ORIG if this is an originating DN Press the More key to view additional directory numbers Press the Done key to return to the Local Inspect menu or press the Setup key to exit Setup Mode Message Waiting Indicator Select MESSAGE The Message Waiting indicator will light The display will show the feature indicator number and the service description if available If the service de...

Page 30: ...t VERS Setup ADMIN VERS Serial Number Select SERIAL Hardware Version Select H W Software Version Select S W Optional Equipment Version Select 6030X or 6002TA to display the software version of an installed option Press the Done key to return to the Administration Options menu or press the Setup key to exit Setup Mode Done VERSION SERIAL H W S W 6030X SERIAL 90108307001 MODEL 6220T TSG TOP 284002B ...

Page 31: ...pixels picture elements or dots on the display should turn dark Press any key to return the display to normal operation LED Indicators Select RED to turn on all red indicators and turn all others off Select GREEN to turn on all green indicators and turn all others off Select OFF to turn off all indicators or wait 5 seconds for automatic off Press the Done key to return to the Terminal Test menu or...

Page 32: ...ts the keys and LED indicators on a 6030X Button Expansion Module It is only available if a 6030X is connected to the phone Select 6030X Press each key on the 6030X one at a time The key s LED indicator should flash alternately red and green and a number should appear in the display for each pressed key After all keys have been tested press any key to exit the test You can also exit the test at an...

Page 33: ...isconnected The call log will be cleared No configuration parameters will be altered From the Administration Options menu select RESTART Setup ADMIN More RESTART Select YES to restart the phone Viewing the Error and Download Logs ___________________________ From the Administration Options menu select LOG Setup ADMIN More LOG Select ERROR to view the error log or PARAM National ISDN only to view th...

Page 34: ...1 Rev C Clearing Logs Select CLEAR to remove all entries from the error log Press the Done key to return to the Administration Options menu or press the Setup key to exit Setup Mode The Parameter Download log is re written each time that a new download is performed Done ...

Page 35: ...ank replace the phone Note The TSG DD1 Disconnect Device must be installed for TSG 6 compliance 4 If the phone appears operational but full initialization is not achieved determine which protocol layer is not initializing by observing the startup diagnostic display Layer 1 L1 does not initialize For a 6220T TSG DD locate the external NT1 device for the phone verify connection between the U LINE co...

Page 36: ...successfully completed Telephone Configuration Troubleshooting Symptom Check Fix Inbound calls to a specific line cause the LED to flash but there is no audible ringing RINGER OFF VOL ON is displayed when idle Press the Vol key while not on a call to enable the ringer Setup USER RING CONTROL Select line key ALWAYS A specific line is selected that is supposed to have dial tone but there isn t any S...

Page 37: ...ssignments The 6220T TSG DD and 6220U TSG DD are compatible with all NIUF terminal packages and many other standard line configurations If Parameter Downloading is available the phone will automatically assign Feature Activator keys and codes to match almost any line configuration Call appearances are always assigned in ascending order starting with button 1 Feature activators are assigned in desc...

Page 38: ...eature Keys 60 Conference 61 Transfer 62 Drop 63 Message Waiting Indicator National ISDN only DO NOT assign these keys for 5ESS Custom ISDN With Parameter Downloading the phone will automatically remap feature activators other than Conference Transfer Drop and Message Waiting in descending order starting with key 20 For example network feature key 59 will be assigned to key 20 58 to key 19 etc ...

Page 39: ...going Only IN Incoming Only PRI Outgoing Priority Incoming NOT Not Reserved FA Feature Activator CALL Originate a Call National ISDN only DSS Direct Station Select DSS Enter Edit DSS Dialing String SPDIAL Speed Dial PAUSE Dialing Pause FA Feature Activator UNUSED MSG Message Waiting Indicator page 23 MODE Terminal Mode National ISDN only page 24 CACH Call Appearance Call Handling EKTS BASIC Basic ...

Page 40: ...e Versions S W Software Version option model Optional Equipment Version if installed TEST page 31 DISPLY Display and Indicators LCD Test LCD Display RED Test Red Indicators GREEN Test Green Indicators OFF Turn All Indicators Off KEYS Test Phone Keys 6030X Test 6030X Keys and Indicators if installed DIAG Diagnostic Display page 33 RESTART Restart Clear Call Log page 33 LOG Error Parameter Download ...

Page 41: ... TONE Ringing Tone ALL All Keys use the same Ringing Tone OFFHK Off Hook Ringing NORMAL SINGLE Single Burst CONTROL Ringing Control ALWAYS Ring Immediately NEVER Never Ring WAIT2 Wait 2 Ring Cycles 12 seconds WAIT3 Wait 3 Ring Cycles 18 seconds WAIT4 Wait 4 Ring Cycles 24 seconds WAIT5 Wait 5 Ring Cycles 30 seconds WAIT6 Wait 6 Ring Cycles 36 seconds WAIT7 Wait 7 Ring Cycles 42 seconds PREF Off ho...

Page 42: ...ol ALWAYS Ring Immediately NEVER Never Ring WAIT2 Wait 2 Ring Cycles 12 seconds WAIT3 Wait 3 Ring Cycles 18 seconds WAIT4 Wait 4 Ring Cycles 24 seconds WAIT5 Wait 5 Ring Cycles 30 seconds WAIT6 Wait 6 Ring Cycles 36 seconds WAIT7 Wait 7 Ring Cycles 42 seconds PRIV POTS Line Privacy ON OFF CALLWT Call Waiting Alert CALLID Caller ID Display and Tone TONE Call Waiting Tone only DISABLE ORIG POTS Orig...

Page 43: ...d under warranty will be shipped UPS Ground or equivalent freight prepaid by Teo Products that are older than the warranty period but less than 7 years old or still manufactured by Teo may be repaired at the factory for a flat rate charge Repaired out of warranty units are warranted for 90 days from the date of repair The repair or replacement of a product under this warranty represents the entire...

Page 44: ...D TSG 5S0605 2TC 6220U TSG DD TSG 5S0605 1TC Network Switch Compatibility Lucent 5ESS National and Custom ISDN Avaya Definity Multivantage and Communication Manager PBX National and Custom ISDN Nortel DMS 100 National ISDN Nortel Meridian 1 Option Series PBX National ISDN Siemens EWSD National ISDN Lucent AG Communication Systems GTD 5 National ISDN Power Requirements 24 to 56 5 VDC 2 W max use on...

Page 45: ...g entry Time of the last error log entry Conference FA FI 60 N A Display Contrast Level 5 Level 5 Drop FA FI 62 N A Handset Volume Level 3 Level 3 Install Menu Password None None Message Waiting FI 63 FI 63 Multifunction Keys 1 3 CA DN CA DN Multifunction Keys 4 Unused Unused Off hook Ring Single Single Originating DN Yes PDN Yes Keys 1 3 Ringer Volume Level 3 Level 3 Ringing Control Always Always...

Page 46: ...t overload wall outlets and extension cords as this can result in the risk of fire or electric shock 13 Never push objects of any kind into this product through any openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on this product 14 To reduce the risk of electric shock do not disassemble this...

Page 47: ...unity to maintain uninterrupted telephone service The 6220T TSG DD and 6220U TSG DD are hearing aid compatible HAC per Section 68 316 FCC Rules and Regulations If you have trouble with the 6220T TSG DD or 6220U TSG DD please refer to the Troubleshooting section in this manual or contact us at the address listed on the back of this manual for information on obtaining service or repairs The telephon...

Page 48: ...Tone Commander 6220 TSG DD Installation Instructions Page 48 13 280121 Rev C ...

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