Tenveo NV10A, User Manual

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12
Before requesting service to service engineer, please refer to the following
methods to remove failures. If the failures still can’t be solved, please contact
us for assistance.
Q: The video of the camera cannot be displayed on the screen.
A: Please check the connection between power cable, video cable, camera
and monitor, fix the connector on each end.
Q: It’s unable to Pan, Tilt and Zoom camera.
A: Because the menu was displayed on monitor. Please re-operate after
exiting the menu.
Q: Why the camera rotates for about 10 seconds after power on?
A: This is the normal self-test of the camera.
Q: Poor Image quality while using in church or other low-light conditions.
A: Press menu (ON/OFF) to adjust backlight effect to suit the church
lighting properly.
Q: Remote control is not working or insensitive.
A:
①
Not work, please replace batteries.
②
Not sensitive: Choose the correct “IR select” number to corrspond to the
camera. Control the camera within 15m (49.2ft). Remove the obstacles.
Aim at the sensor which is in front of the camera when controlling it.
Q: USB interface is not identifiable.
A: Please check if the USB cable and extension cable are well connected. If
yes, change to another USB interface and try to connect again.
Q: It won’t be controlled via RS-232/RS-485 when camera connect to
PC.
A: Make sure it is a correct connection between the camera and PC. (Refer-
ence to RS-485 and RS-232 Pins distribution on page 10).
Q: Why no wall mount bracket?
A: Camera comes with ceiling mount, wall mount or tripod bracket need to
buy separately.
Q: Does this camera has built-in mic?
A: No, this camera comes with no built-in mic.
Q: Can we control the camera only by the remote control?
A: You can control the camera by remote control, keyboard controller
(joystick), and software.
8. Trouble Shooting