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TEN Dean, Installation Manual, Page: 2 / 18

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Table of Contents 

1.

 

Satellite Support Process ........................................................................... 3

 

2.

 

Installation Instructions .............................................................................. 5

 

Step 1 .............................................................................................................. 5

 

Step 2 .............................................................................................................. 5

 

3.

 

Troubleshooting ........................................................................................ 14

 

The Smartcard is Not Registered .............................................................. 14

 

The SmartCard Has Expired ....................................................................... 14

 

Signal is Not Available ................................................................................ 15

 

Picture is Visible but No Sound .................................................................. 15

 

4.

 

Adjusting the Aspect Ratio ..................................................................... 16

 

 
 

 

Summary of Contents for Dean

Page 1: ...TEN Dean Installation Guide 20150203 docx 1 Deans Guide TEN Satellite Decoder Installation www teacheverynation org ...

Page 2: ...rt Process 3 2 Installation Instructions 5 Step 1 5 Step 2 5 3 Troubleshooting 14 The Smartcard is Not Registered 14 The SmartCard Has Expired 14 Signal is Not Available 15 Picture is Visible but No Sound 15 4 Adjusting the Aspect Ratio 16 ...

Page 3: ...h allow the decoder to unlock the encoded signal It may take up to one hour before decoder receives this signal from the satellite Please allow sufficient time for this process to take place If you are having trouble with connecting your decoder you will need to refer to your local installer first to assist with getting the decoder connected If you are unsure of who your installer is please refer ...

Page 4: ... only channels viewable are those that TEN has selected and all other channels will be blocked 10 No PIN codes for decoders will be supplied to any installers or deans Should the decoder be faulty or incorrectly setup the decoder must be swapped out and returned to TEN A replacement decoder will be provided Do s and Don ts If you are using a generator use a step down to regulate the voltage This w...

Page 5: ...ellite dish power supply and television This will vary by decoder and television and depend on whether you are using RCA or RF cables Once this has been removed you are ready to move on to the next step Step 2 Decoder installation Unpacking the decoder The decoder is delivered with a Smart Card attached Please do not mix the Smart Cards and decoders as they have been paired ...

Page 6: ...6 Opening the box reveals the Freevision decoder In the box there should be Freevision Decoder Remote Control with Batteries Power Supply Cable to connect decoder to TV Smart Card ...

Page 7: ...TEN Dean Installation Guide 20150203 docx 7 Locate the smart card slot on the side of the decoder Insert the smart card with the micro chip facing down and towards the decoder ...

Page 8: ... TV to the DECODER output signal If you are using the Analogue audio RCA cables and video connections as shown above select AV as a source on your TV set Refer to the TV set operation manual for all TV related settings Connect the power supply and the red light should burn on the power adapter should burn red and the display on the front of the decoder will be lit up ...

Page 9: ...TEN Dean Installation Guide 20150203 docx 9 The decoder will now search for signal and populate the channel list Once the scan has completed the channel list should appear ...

Page 10: ...10 Select channel 710 for Teach Every Nation TEN PRESS OK The decoder might need to do a software update please allow it to follow its course ...

Page 11: ...TEN Dean Installation Guide 20150203 docx 11 The update will start and a progress bar indicates the update status ...

Page 12: ...ication that counts up and letters change indicating that scanning is taking place When the update is done the progress bar will reach the right hand side of the window When the download has successfully completed the message will be shown on the screen ...

Page 13: ...TEN Dean Installation Guide 20150203 docx 13 At this stage your decoder should show be locked to the signal and the TEN broadcast displayed ...

Page 14: ...llow the process as described in the Introduction section on page 2 The SmartCard Has Expired If you are receiving an error message that says your SmartCard has expired it means that your decoder has not been connected to the satellite for at least 30 days In order to rectify this leave you decoder switched on and connected to the satellite dish for at least 8 hours The decoder and SmartCard will ...

Page 15: ...at 20 satellite and the Freevision transponder If you are unable to adjust the satellite you will need to request a professional installer to assist Picture is Visible but No Sound First off ensure that the volume is up on both your decoder and the television If you are receiving a picture but cannot hear any sound you need to refer to your installation setup guide for your television The televisi...

Page 16: ...r and broader picture You can adjust this via the television and decoder For the adjustment via television you will need to refer to your television instruction manual The process below will help you to adjust the aspect ratio on the decoder Push the menu button on the decoder remote located above the P button on the left handle side of the remote A menu will appear as per the below picture Use th...

Page 17: ...TV Display option and once again push the OK button located in the middle of the remote control A new menu will appear as displayed below with display information listed in the box to the right You will see here what your aspect ratio setting is In the example below it is set to 4 3 Use the arrow buttons to scroll down to the Format menu option and click OK ...

Page 18: ...18 You will see a selection to change the aspect ratio as below Use the arrow buttons to select the appropriate option and push OK This will save and adjust the aspect ratio accordingly ...

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