Temptek BG-N4 Series, Instruction Manual

Page: 45 / 76

BG-N4 Glycol Chiller
Page: 45
TEMPTEK, INC.
525 East Stop 18 Road Greenwood, Indiana 46142
317-887-6352 Fax: 317-881-1277
Email: service@Temptek.com
If you experience problems with the control instrument, it’s as easy as 1-2-3 to
execute our repair or replacement system in order to get your equipment
running.
D. In-Warranty Service Incident
1. Call Service at 317-887-0729 for diagnostic assistance.
2. If a control instrument is determined to be at fault, a new or reconditioned
instrument will be sent as a replacement.
3. Return the defective instrument freight pre-paid for a full credit. If the
faulty instrument is not returned you will need to pay for it.
E. Out-Of-Warranty Service Incident
1. Call Service at 317-887-0729 for diagnostic assistance.
2. If a control instrument is determined to be at fault there are 3 options:
a. Purchase a new instrument as a replacement.
b. Send your instrument back for repair, freight prepaid. For a nominal fee
(contact factory for current fees) your instrument will be repaired and
returned.
c. Purchase a new instrument and repair the old one as a back up.
3. Do not disassemble the instrument.
F. Other Information
1. Repair Warranty: 1 year.
2. Ship to: Temptek Engineering 525 East Stop 18 Road Greenwood, IN
46143 Attention: Repairs. (317-887-0729)
3. Include in box: part, purchase order, contact name, phone number, symptom (if
available).
4. For Priority Service, send the instrument to us via overnight shipment. We usually
repair these instruments the same day we receive them!