10
troubleshooting
what do I do if my device resets unexpectedly?
The device may reset unexpectedly if you have a large number
of emails and calendar appointments (i.e. over 50) at the time of initial
synchronization, or if you access the web or other applications during
email synchronization.
If a reset occurs, take the following steps:
Ensure the phone mode is turned on. Please refer to “enabling
your wireless connection” on page 4.
Set up your email account information if it has been lost. Please
refer to page 6.
If the device continues to reset, please perform a hard reset.
For a hard reset, take the following steps:
1. Press the Battery Door Release button and slide the battery door
downward to remove it from the device.
2. Press and hold the Power/End button and use the tip of the stylus
to tap the reset button located under the battery door.
3. Continue pressing and holding Power/End. The palmOne logo
appears with a progress bar, and then the circular Palm Powered
logo appears.
4. Release Power/End after the circular Palm Powered logo appears.
5. When “Erase all data?” appears, press Up to confirm the hard reset.
