PHONECELL SX5E TROUBLESHOOTING
Telephone Service is Not Working
If the telephone service is not working, first check the operation of the telephone equipment and
wiring connected to your Phonecell
®
SX5. Test the equipment on a different service or piece of
equipment to ensure proper operation, or connect a known good telephone device to the phone
port on the Phonecell
®
SX5. This will verify the condition of the telephone equipment and the
internal wiring of the telephone service to ensure that it’s working properly. If the telephone sys-
tem or wiring is not working properly, replace or repair the equipment as required. Otherwise,
contact your cellular provider or your authorized Telular distributor.
Unable to Receive Incoming Calls
If more than one telephone or telephone device is connected to your Phonecell
®
SX5, make
sure that all devices are “on-hook” (hung up). If one extension is “off-hook” (off its cradle), none
of the extensions on your phone line will ring when an incoming call occurs.
Moisture or Ventilation Problems
Visually inspect your Phonecell
®
SX5’s unit enclosure. Moisture can damage the equipment.
Ventilation is also very important. If there are moisture or ventilation problems, move your
Phonecell
®
SX5 to correct as necessary. See the Temperature Environment section of this man-
ual.
No Power
The power LED lamp on the front of your Phonecell
®
SX5 indicates the unit’s power condition. If
the LED is GREEN, your Phonecell
®
SX5 is receiving power. If the power cord is connected and
the LED lamp is not lit, the Phonecell
®
SX5 is not receiving power. Verify that the AC power
source and its corresponding circuit breaker are functioning properly.
Battery Backup Failure
If you’re using the battery, the unit must be connected to AC power for at least 15 hours to fully
charge the battery before it will provide back-up power to your Phonecell
®
SX5. Verify that the
battery has been charged for at least 15 hours and that the power source and its corresponding
circuit breaker are functioning properly. Then, examine the battery for physical damage and cor-
rosion. Replace the battery if necessary.
Phonecell
®
SX5e GSM
27
Technical Manual