Hold:
1. Press RELEASE
(.)
.
2. Call will be on hold in RECALL area.
3. Temporary Hold:
4. Press SPLIT
(Ctrl +
J
).
5. To recover held party, press SPLIT
(Ctrl +
J
)
again.
Identify Busy Party
1. Hear busy tone.
2. Press IDENTIFY BUSY
(F11)
.
Message Lamp On/Off:
1. Press MSG Lamp On
(F8)
or MSG Lamp Off
(Ctrl + F8)
to open the Message Lamp On/Off
dialog.
2. Enter the desired extension. The Message
Lamp turns on or off for the specified extension.
Originating Calls:
1. Dial number (if outside call, dial access code
first) on Numeric Keypad.
Page:
Direct Page:
1. Press PAGE
(-)
.
2. Wait for STATUS field to display “conversation”
and announce page.
3. Press CANCEL
(Ctrl +
K
) to terminate.
Zone Page:
1. Press SEL
(Ctrl +
Page Down
).
2. Dial zone number (1-8) desired.
3. Press PAGE
(-)
.
Page Park:
1. Recall (party on hold) is answered in Active Call
Display.
2. Press PAGE
(-)
.
3. Announce page
4. Press RELEASE
(.)
or CALL (
Enter)
or
RECALL
(+)
to park the caller at the desti-
nation’s extension.
Privacy On/Off:
1. While in conversation with an extension:
2. Press PRIVACY ON
(F8)
or PRIVACY OFF
(Ctrl + F8)
.
3. Dial the extension.
Recalls:
Answering Recalls:
1. Press RECALL
(+)
to answer the first recall.
2. Answering Out-of-Sequence Recalls:
3. Press SEL
(Ctrl +
Page Down
).
4. Enter the number of desired call (1-8).
5. Press RECALL
(+)
to answer the selected
recall.
Redirecting a Recall:
1. Press RECALL
(+)
.
2. Dial desired extension.
3. Press RELEASE
(.)
or CALL (
Enter)
or
RECALL
(+)
.
Serial Calling:
1. Call is in Active Call Display.
2. Press SER
(Ctrl +
Delete
).
3. Dial desired extension.
4. Press RELEASE
(.)
or CALL (
Enter)
or
RECALL
(+)
.
5. Caller will be returned to the Recall Queue when
called party hangs up.
Voice Messaging:
1. Press VOICE MAIL
(F9)
and wait for recorded
VMS response.
2. Follow the prompts.
Enhanced Attendant
WorkStation
Quick Reference Card
This quick reference card describes how to use
the basic features of Teltronics Enhanced
Attendant Workstation (EAWS).
The Teltronics Enhanced Attendant
Workstation (EAWS) application is a Windows-
based version of the Teltronics legacy
Attendant Workstation product, a call
processing workstation that allows you to
quickly and efficiently manage multiple
incoming/outgoing calls in a busy environment.
The EAWS has most of the features of a regular
phone, in addition to many other features that
are available with computer-based technology.
For features not described here or for more
complete instructions, see the EAWS User
Guide, p/n 610-0000-0801, or the
Teltronics.website:
www.teltronics.com
.
610-0000-0802 Rev A
