Teltronics EAWS
Quick Reference Card
ABSENT/ABSENT mode Toggle:
1. With EAWS is in ACTIVE/ABSENT mode.
2. Press ABSENT
(F3)
to toggle the mode. Note
that EAWS waits until all calls are completed
before changing to ABSENT mode.
Alarm:
1. Press ALARM OFF
(F4)
to view alarms.
2. Use the dialog to print out or clear alarms. Be
sure to contact the System Administrator about
new alarms.
Answering Incoming Calls:
1.
Press CALL
(Enter)
.
Barge-In:
1. Dial an extension, receive busy.
2.
Press BARGE
(Ctrl + F2)
. You are in con-
ference with the conversation you barged.
Callback:
1. Dial an extension, receive busy or no answer.
2.
Press CALLBACK
(Ctrl +
L
).
Call Transfer:
Supervised Call Transfer:
1. With a call in the Active Call Display:
2. Dial extension.
3. Wait for called party to answer.
4. Press SPLIT
(Ctrl +
J
) to return to original
caller.
5. Press RELEASE
(.)
or CALL (
Enter)
or
RECALL
(+)
to transfer.
Unsupervised Call Transfer:
1. With a call in the Active Call Display:
2. Dial extension.
3. Press RELEASE
(.)
or CALL (
Enter)
or
RECALL
(+)
to transfer.
Camp-On (Call Waiting):
1. With a call in the Active Call Display:
2. Dial extension and hear busy tone.
3. Press SPLIT
(Ctrl +
J
) and ask if caller would
like to wait.
4. Press RELEASE
(.)
or CALL (
Enter)
or
RECALL
(+)
to camp-on the call.
Canceling Calls:
To Disconnect an Active Call:
1. Call is in “conversation” in Active Call Display:
2. Press CANCEL
(Ctrl +
K
).
To Re-enter Another Number:
1. With a call in the Active Call Display:
2. Press CANCEL
(Ctrl +
K
); DESTINATION field
clears.
3. Re-enter the desired destination.
4. Complete the call as usual.
Conference Calls:
1. Call is in “conversation” in Active Call Display
with a second caller on hold.
2. Press CONF
(F2)
.
To Add Another Party:
1. Dial extension and wait for answer.
2. Press CONF
(F2)
.
3. To release Conference Call from EAWS:
4. Press RELEASE
(.)
or CALL (
Enter)
or
RECALL
(+)
or CANCEL
(Ctrl +
K
).
Connect:
1. To connect call in Active Call Display to first
party in Recall Queue,
2. Press CONN
(Ctrl + End)
.
3. Press RELEASE
(.)
or CALL (
Enter)
or
RECALL
(+)
or CANCEL
(Ctrl +
K
) to complete
connection.
4. To connect to other than first party in Recall
Queue, press SEL
(Ctrl +
Page Down
) + number
of desired recall (1-8) + CONN
(Ctrl + End)
.
Directory:
Directory Look-Up
:
1. Click the Lookup By: <field name> filter and type
first letter of the last name. Enter additional
letters until record is selected in the grid.
Directory Dialing
:
1. When desired Directory entry is selected, press
DIAL
(Ctrl +
I
).
To Extend a Call
:
1. Enter letters of requested party’s name.
2. When name is highlighted, press DIAL
(Ctrl +
I
).
3. Press RELEASE
(.)
or CALL
(Enter)
or
RECALL
(+)
.
4. DTMF Tones:
5. Select DTMF option on the Call Control menu to
display the pop-up Key Pad.
6. Click the desired digits for DTMF tones.
7. Extend the call as usual.
8. Click Close.
Extending Incoming Calls:
1. Incoming call displays in NEXT CALL Queue.
2. Press CALL
(Enter)
to answer the incoming
call.
3. Dial desired extension.
4. Press RELEASE
(.)
OR
Press CALL
(Enter)
to extend call and
simultaneously answer next incoming call
OR
Press RECALL
(+)
to extend call and
simultaneously answer call from Recall Queue.
Extension Status Inquiry:
1. Press INQUIRE
(F10)
.
2. Dial extension.
