Teltonika Energy TeltoCharge Quick User Manual Download | Manualshive

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Quick User Guide

TROUBLESHOOTING (3)

Current leakage detected

Current leakage detected

Troubleshooting:

Disconnect the charging cable from the EV and

check if the error persists.
If the error is cleared, try to start charging. If the

error occurs once again, try the following steps:

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Summary of Contents for Energy TeltoCharge

Page 1: ...Quick User Guide TeltoCharge ...

Page 2: ...T 1 Download and Set up 2 Bluetooth Status 3 TeltoCharge Menu 4 Firmware Update 5 Installer Menu 6 Charging Status 7 App Version 8 Authorization 9 Load balancing 10 Connectivity 11 Date Time 12 LED Indicators 13 Additional Information ...

Page 3: ... APP To begin TeltoCharge set up download and install a Teltonika Energy app to your smartphone The app is necessary to access and manage smart features of your EV charger Teltonika Energy app is available for download on Google Play and App Store ...

Page 4: ...ICE Enable Bluetooth on your smart device Turn on the Teltonika Energy app Press the Add new device button Note With the same smart device you can pair more than one TeltoCharge EV chargers To add a new one swipe right and press Add new device button 4 ...

Page 5: ... device button wait until your phone finds a Teltocharge device Then select an EV charger from the list 2 After a few seconds a pairing table will pop up requiring a code to complete the pairing process 3 Insert last 6 digits of the security code to pair a phone with the EV charger ...

Page 6: ...t of all you will need to reboot the EV charger Then you will have 5 minutes to pair a different smartphone After you pair the EV charger with the smartphone a device recovery window will open up There you will be able to 1 pair your smart device with all history settings or 2 restore charger to the default settings 6 ...

Page 7: ...7 Quick User Guide FINISH THE SET UP 1 Change your TeltoCharge device name 2 Set you local currency 3 Set average electricity price for kWh 4 Press Continue button ...

Page 8: ...re and add an NFC card this can be done later 2 If you decide to enable authorization later on press Confirm button to finish set up Note Enabled authorization allows you to pair the NFC card tag with the charger The NFC feature enables quick and easy TeltoCharge authorization ...

Page 9: ...VAILABLE will pop up This status indicates that your TeltoCharge is available for connection with your smart device If the status NOT AVAILABLE appears it indicates that your EV charger is out of Bluetooth range or it is paired with another smart device only one smart device could be active at a time ...

Page 10: ...ccess the menu of a TeltoCharge device press on the TeltoCharge image in the My devices window 2 In the main window of the menu you will see the status of TeltoCharge connection with your EV With the slider you will be able to authorize yourself ...

Page 11: ...f all download the latest firmware version from a Teltonika Energy Wiki page 1 After downloading the latest firmware version go to the settings menu at the top right corner 2 In the menu list press Device info There you will find information about your EV charger ...

Page 12: ...User Guide FIRMWARE UPDATE 1 Press Check for updates button to open the firmware update menu 2 Press Browse files and select the bin format file that you have just downloaded from the Teltonika Energy Wiki page ...

Page 13: ...de FIRMWARE UPDATE 3 After you select the file press Update firmware button and wait until update is completed Note While update is in progress your smart devices has to be within the Bluetooth range near the EV charger ...

Page 14: ...14 Quick User Guide INSTALLER MENU 1 To access installer s menu open TeltoCharge menu and go to the settings at the top right corner 2 In the settings menu select Installer menu ...

Page 15: ...e in the security code The security code sticker could be found on the middle plate of a TeltoCharge device 2 After typing in the security code tick the warning box 3 Press the Continue button Note Installer menu section must be accessed and used only by installers or other qualified personnel ...

Page 16: ...urrent per phase that can be supplied to the whole electrical installation Usually this value is the rated current of the main circuit breaker 2 If dynamic load balancing is disabled use this value to set maximum current that an EV charger can use depending on the other site appliances load That means that the current should not be higher than 16 amperes if an 11 kW EV charger is installed or 32 a...

Page 17: ...17 Quick User Guide INSTALLER MENU SUPPLY VOLTAGE In case of a need an installer can change supply voltage the voltage between phase and neutral wires and set it according to the voltage of a site ...

Page 18: ...e default value for TeltoCharge is set to 230 V 10 However an installer can change the upper lower voltage tolerance Note If the input voltage goes over or under the set limits the EV charger goes to the error state and stops the entire charging process ...

Page 19: ...PHASE CHARGING If there is a need for a three phase EV charging an installer can enable it via the app If an EV charger is connected to a three phase network single phase charging can be turned on by disabling the Three phase charging function ...

Page 20: ...20 Quick User Guide INSTALLER MENU PHASE PRIORITY With a Phase priority function an installer can prioritize which phase should be used for a single phase charging ...

Page 21: ...REFERRED PHASE 1 Dynamic load balancing configuration has to be enabled if dynamic load balancing will be applied 2 While dynamic load balancing is turned on and charging is performed on the single phase there is a possibility to enable Use preferred phase feature ...

Page 22: ...les it is needed to Allow simplified charging sequence 2 Some EVs use batteries that can emit toxic gas while charging thus the location of the vehicle charged must be ventilated For this reason it is important to indicate if Charger location is ventilated 3 An installer can increase the Temperature warning level When the EV charger reaches this temperature level it starts decreasing its charging ...

Page 23: ...here are 2 types of factory reset 1 In the Installer menu it can be done only by an installer and It restores all configurations to the default settings 2 In the Device info section it restores all the configurations except for the ones inside the Installer menu ...

Page 24: ...d near the NFC RFID reader on the EV charger or swipe the button for authorization Connected a charging cable is connected and is waiting for the EV signal to start charging Charging charging is in progress Charging is finished the EV sends a signal to change the state from C to B Error the EV charger is in an error state and requires a fix ...

Page 25: ...25 Quick User Guide CHARGING STATUSES ...

Page 26: ...e using at the moment go to the main My devices window and open settings menu at the top right corner 2 At the bottom of the window you will find the current app version Note To update your app version you need to go to the Google Play or App Store and update the app ...

Page 27: ...27 Quick User Guide AUTHORIZATION 1 Authorization can be turned on in the TeltoCharge settings menu 2 In the same menu window you can add an NFC card s 3 Type the name of your card ...

Page 28: ...28 Quick User Guide AUTHORIZATION 1 Touch the NFC card to the side of the EV charger 2 Wait for the pop up window to indicate a successful addition of your card ...

Page 29: ...UTHORIZATION 1 Touch the card to the side of an EV charger with an NFC reader 2 Wait for the pop up window to indicate a successful addition of your card 3 Back in the TeltoCharge setting menu you should see the card added ...

Page 30: ...uide AUTHORIZATION 1 To see the NFC card information or update it press on it in the TeltoCharge settings menu 2 To update the name of your card press the field with a name type the new one and press the Update button ...

Page 31: ...date it press on it in the TeltoCharge settings menu 2 To update the name of your card press the field with a name type the new one and press the Update button 3 To revome the card press a bin icon in the top right corner and cofirm your action by pressing the Remove button ...

Page 32: ...ser Guide LOAD BALANCING 1 To lower or increase the current up to the value set by the installer in the Installer menu press on the Load balancing 2 Use the slider to adapt the current value and save you changes ...

Page 33: ...the list insert the password and connect 2 Mobile to use cellular data first of all you need to insert a nano sim card inside the EV charger and then you can configure settings inside app 3 Ethernet plug in your cable and the Internet should start working if you want to configure settings turn off the DHCP feature and make the changes ...

Page 34: ...the ability to connect to the 3rd party charge point management servers 1 To connect you have to insert server URL address Note that URL adress has to end with symbol 2 Insert charge point identity information 3 Enable the OCPP feature 4 Press Save button ...

Page 35: ...ck User Guide CONNECTIVITY After enabling OCPP connection you will see a different TeltoCharge settings menu Some of the configurations will be hidden to avoid request duplication from the server and the app ...

Page 36: ...36 Quick User Guide DATE TIME 1 Inside the Date Time tab you will be able to set date and time 2 We recommend syncing it with the phone But you can set custom date and time and press the Save button ...

Page 37: ...thorization from the cloud server is declined White LEDs pulsing TeltoCharge is in a standby mode and waiting for an action Yellow LEDs pulsing TeltoCharge is in a standby mode with default settings LED INDICATORS 37 Quick User Guide ...

Page 38: ...rd Blue LEDs lighting up from the middle TeltoCharge does not require permission it is waiting for an EV to initiate the charging process go to state C Yellow all LEDs on TeltoCharge is not charging simplified charging sequence is required LED INDICATORS 38 Quick User Guide ...

Page 39: ...Ds pulsing Blue all LEDs pulsing Green all LEDs on TeltoCharge finished charging LED INDICATORS 39 Quick User Guide Permission to charge is not granted TeltoCharge requires authorization Initialization of charging ...

Page 40: ... requires ventilation charging is done in a state D White LEDs rolling from the bottom to the top Green four middle LEDs turn on Authorization from the cloud server is accepted LED INDICATORS 40 Quick User Guide TeltoCharge is booting up ...

Page 41: ...TeltoCharge is in the charging process LED INDICATORS 41 Quick User Guide Green LEDs rolling upwards from the bottom ...

Page 42: ...ge Overvoltage Undervoltage Wrong wiring Troubleshooting Check if input wiring is connected correctly Measure input voltage Check if supply voltage and voltage tolerance are in accordance with the measured input voltage in the Installer menu settings ...

Page 43: ...UBLESHOOTING 2 Output voltage or current fail Overvoltage Undervoltage Output current Troubleshooting Disconnect a charging cable from the EV and check if the issue remains Reboot an EV charger and try to connect the EV again ...

Page 44: ...Current leakage detected Current leakage detected Troubleshooting Disconnect the charging cable from the EV and check if the error persists If the error is cleared try to start charging If the error occurs once again try the following steps ...

Page 45: ...f a charging cable is fully plugged into a socket and or EV Check if the inside of both the socket and the plug has no foreign materials inside is clean Visually check if the cable is not damaged Check if the boards are not covered in dust and or other materials ...

Page 46: ...voltage Cable lock PP fail Car diode Troubleshooting Check if the charging cable is connected correctly from the EV charger side socket version and from the EV side Try to reconnect the charging cable to the EV and EVSE if it is a socket version ...

Page 47: ...EV The EV charger should lock a cable plug If you cannot hear it try to unplug the cable from EVSE side while it is plugged from the EV side If it is possible to unplug report this problem via VIP helpdesk or your sales manager If any of these steps help measure the voltage between PE and PP and check if it is in accordance with the standard ...

Page 48: ...uide TROUBLESHOOTING 5 Temperature Temperature reached 85 C Troubleshooting Check the temperature inside the Teltonika Energy app Device info If the temperature is higher than 85 C wait while the EV charger cools down ...

Page 49: ...49 Quick User Guide TROUBLESHOOTING 6 Internal errors 12V Troubleshooting Restart TeltoCharge ...

Page 50: ...r Guide TROUBLESHOOTING 7 Faulty connection to EV CP fail Troubleshooting Try to reconnect charging cable from the EV side There might be control pilot communication problem which can occur with different EV models ...

Page 51: ...res follow the below link https wiki teltonika energy com teltocharge Note The Teltonika Energy app Instructions were produced with Teltonika Energy App v1 0 in mind Always refer to the latest version which can be found on our WIKI page 51 Quick User Guide ADDITIONAL INFORMATION ...

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