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Try switching your device off and on, and
restarting your PC or Wi-Fi device.
My battery has not charged while in use and
connected to the charger
If you are in a low coverage area, have been
transferring a lot of data, or left the device in a hot
location, the internal temperature of the device can
rise above 45 °C. In these conditions the battery
cannot be charged due to safety limits with Li-ion
battery technology.
Note:
The Telstra Wi-Fi 4G Advanced will not charge
while it is boosting another device.
The signal indicator is always low.
Your device has poor reception. Try moving the device
to a location with a clear view of the sky (for example,
near a window).
The download or upload speeds are very slow.
The speed is dependent on signal strength. Check
your signal strength and network type. (See
page 9.)
How do I go back to the home page (web
interface)?
Open your browser and type in http://m.home or
http://192.168.1.1
