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PROBLEM
SOLVING
Why can’t I connect?
If you are having an issue accessing the internet try
the following suggestions:
• Make sure you have network coverage in your area
and that your SIM card is active and enabled with
available data allowance
• Turn off your device and take the battery out, wait
10 seconds, put the battery back in, then power
your device on
• Restart your computer
• Turn off or temporarily disable any security
programs or firewalls
• If possible, try using another computer or Wi-Fi
device to connect
Why can’t I turn on my device?
If you are having trouble powering on, check to
make sure that the battery is inserted and that
it is fully charged or is charging.
Frequently asked questions
How do I go back to the Wi-Fi home page
(Web Interface)?
Open your browser and type in http://m.home
or http://192.168.1.1
What is my Admin Password?
The Admin Password for the home page (Web
Interface) enables you to configure your device.
The default Admin Password is admin.
What do I do if I changed the Wi-Fi Password
or Admin Password and then forgot it?
Factory reset the device from the LCD user interface.
Select Settings > More > Factory Reset.
