47
Customer service & Product warranty
IMPORTANT
Please retain this booklet with your sales
receipt as proof of the date of purchase.
Customer Service
If you require assistance in operating this
product please call the TecHelp
Information Line on 1300 369 193 or
contact Vtech by e-mail at:
[email protected].
If you are trying to access a Telstra
Network Service and require assistance
specifically related to the network
service or would like to subscribe to the
service, contact Telstra on 13 22 00 for
residential or 13 20 00 for business.
Voluntary Product Warranty
In addition to your Statutory Rights and
subject to the conditions below, VTech
warrants that this product will be free
from any defect in materials or
workmanship under conditions of
normal use for a period of 12 months
from date of purchase.
VTech do not warrant that the product
will be free from defects if defects are
caused by an accident, misuse, abuse,
improper installation or operation,
vermin infestations, lack of reasonable
care, unauthorised modification, loss of
parts, tampering or attempted repair by
a person not authorised by VTech; or
where the product has been damaged by
lightning or a mains power surge.
Where a valid claim is made under this
Voluntary Product Warranty, VTech will,
at no cost to you, repair or replace the
product within a reasonable time.
Subject to your Statutory Rights, if your
claim under this Voluntary Product
Warranty is not valid, you may be
charged a fee under this Voluntary
Product Warranty for the service and for
any direct costs associated with having
the product delivered for service.
To make a claim under this Voluntary
Product Warranty you must call the
TecHelp Information Line on 1300 369
193 or contact VTech by e-mail at:
[email protected] where a
Customer Service Representative will
inform you of the product return process.
