PROBLEM
SOLVING
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25
Why can’t I connect?
If you are having an issue accessing the internet
try the following suggestions:
• Do you have any recharge data credit? Your device
data usage LED will be red if your credit has expired,
or visit m.telstra.com to view your balance.
• Disconnect your device by unplugging it from the
USB port and wait 10 seconds, then reconnect your
device.
• Restart your computer.
• Turn off or temporarily disable any security
programs or firewalls.
• If possible try using another computer or
Wi-Fi device to connect.
