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3
1
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Troubleshooting.
Oh no! Something went wrong?
Here’s a few tips to help you, but first, have you tried the following?
Switch it off and back on and then wait a few minutes.
Make sure your modem is elevated and not placed near items that can
interfere with your Wi-Fi, such as fridges, thick walls, fish tanks and
microwaves.
Make sure your Telstra 4GX USB Pro is plugged in. This ensures your
internet and phone keep working even in the event of a fault with your
nbn connection.
A great guide to internet
speeds can be found at:
telstra.com.au/small-business/internet/nbn/nbn-speeds-explained
Still having issues?
Try our online troubleshooting tool, which can be found at
For Telstra Business Smart Modem FAQ, please go to
telstra.com.au/small-business/online-support/category/broadband/nbn/
If you are still stuck, click on “Chat Now” on the right hand side of the page.
For further information on troubleshooting, please visit
telstra.com.au/small-business/online-support/category/broadband/nbn/
If you require more assistance, please call
132 999 (English).
For other languages, please visit
telstra.com.au/contact-us/multilingual-services
To recycle your old modem visit
recyclingnearyou.com.au/ewasteschem
When you’re in Mobile Backup mode, you may receive notifications
from us via SMS or email.
What do the lights mean
on the
Telstra Business Smart Modem
?
Front Light Indicators
You’re connected
to the nbn network
You’re connected to
your mobile backup
connection
You’re ready to make
and receive calls calls
on the nbn network.
Connected to your backup pathway.
Signal Strength
What do the lights mean
on the
Telstra 4GX USB Pro?
Solid Cyan
4G network
available.
Solid Blue
3G network
available.
Solid Red
No network
available.
?
Summary of Contents for Business Smart Modem
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