Telstra Bigpond Getting To Know Manual Download Page 24

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ConneCting an externaL antenna

. Remove the back cover.

. Pull back the antenna connector cover.

. Replace the back cover.

See next page for more details.

Handy Hint

Your device has two antenna connectors. If only
connecting a single antenna, please make sure
to use connector “1”. Dual port antennas are
available for separate purchase.

Summary of Contents for Bigpond

Page 1: ...for more information CALL 13 pond 13 7663 VISIT bigpond COM VISIT A TELSTRA STORE OR PARTNER ...

Page 2: ...getting to know your bigpond usb 4g ...

Page 3: ...ur brand new USB 4G This guide will help you get started as quickly and easily as possible It ll guide you through installation show you how to set up your modem and help you out with any tricky bits LET S GET THIS SHOW ON THE ROAD ...

Page 4: ...4 what s inside 05 Let s get started 09 Getting connected 19 Using the Connection Manager 21 Problem solving 23 Answering those niggling questions 26 Things you need to know ...

Page 5: ...ignal strength See your local Telstra store or partner for assistance with picking the best antenna option for you as well as help with installation MicroSD card for external data storage available at consumer electronics stores You can use your Telstra USB 4G with these operating systems Windows 8 Windows RT is not compatible Windows 7 32 64 bit Windows Vista SP2 32 64 bit Windows XP SP3 Media Ce...

Page 6: ...ave been emailed to you however you may want to note these details below for easy reference Email Address Remember your email address is your username bigpond com password It s a good idea to protect yourself by writing down a reminder rather than your actual password ...

Page 7: ...7 Power LED External antenna connectors USB Connector Data LED YOUR BIGPOND USB 4G ...

Page 8: ... Blue Working normal Blinking Blue Updates in progress Do not remove USB Blinking Amber Searching for network Solid Amber Error Could not initialise Offline Mode Data LED Indicator Status Off Could not find network Blinking Green Found 4G network Ready to connect Solid Green Connected to 4G network Blinking Blue Found 3G network Ready to connect Solid Blue Connected to 4G network ...

Page 9: ...9 GETTING CONNECTED 1 INSERT USB Remove the back cover and insert the SIM card as shown in the illustrations microSD slot SIM card slot Insert the device into the USB port ...

Page 10: ...settings may be preventing Autorun The Mobile Broadband Manager software will need to be manually installed Windows Users From your Desktop or Start Menu select Computer or My Computer XP Double click on the file named setup exe to begin the installation Mac Users Double click the CD drive icon that appears on your desktop When the BigPond Connection Manager icon appears click it to begin the inst...

Page 11: ...11 Click next to continue Once you have reviewed Our Customer Terms click on I confirm that I wish to proceed and click Next ...

Page 12: ...12 Click Next to accept the default location to save the connection manager software or click on Browse to specify a different location The wizard takes a few minutes to complete ...

Page 13: ...OBILE BROADBAND MANAGER software Onceinstallationiscompleteashortcutwillbe createdonyourdesktop Doubleclickonthe shortcuttoopentheMobileBroadbandManager Click Connect Now to start using your device Handy Hint Windows 8 users can also connect and disconnect from Tile view by selecting Settings Networks ...

Page 14: ...eed your BigPond username and password or your billing details if you haven t signed up yet From the Connection Manager click on Register to begin Important There are instances where the connection manager may ask to register even if you have registered before If it does go through the registration process again to setup your device ...

Page 15: ...o register your billing details and create a user name and password Select I am new to BigPond and Telstra and click Next Follow the prompts to set up your account If you re an existing BigPond or Telstra customer but have not created an account select I am an existing BigPond or Telstra Customer but I don t have a username or password ...

Page 16: ...tner store you ll have already provided your credentials during the sign up process and created a username and password Select I have an e mail address and password for my new Mobile Broadband account Note Your Bigpond username and password have been emailed to you You can access your password online at http myacct bigpond com ...

Page 17: ...17 5 setup your email Onceyou vecompletedtheregistration process youwillbeprovidedwiththeoption tosetupyourBigPond email ...

Page 18: ...18 6 complete installation Ifyouhavefollowedalltheprevioussteps thefollowingpagewillbedisplayed Pleasereadthispagecarefully ...

Page 19: ...nnection Manager has loaded up you will be able to click Connect Now Whenever the USB device is plugged into your computer the Connection Manager will automatically launch Alternatively double click the shortcut on your desktop called Mobile Broadband Manager ...

Page 20: ...nection Manager UPDATES The Connection Manager will automatically check for software updates To manually download the latest software you can click on Tools and select Check for Updates Alternatively visit telstra com and select Business and Enterprise Help Support Software Downloads Select either Windows orMac Installation ...

Page 21: ... in correctly 2 Unplug the USB and plug it into a different USB port 3 Restart your computer 4 Turn off or temporarily disable any Security Programs or Firewalls 5 Uninstall the Mobile Broadband Manager and restart the computer plug the USB in and reinstall the Mobile Broadband Manager 6 If possible try the USB in another computer ...

Page 22: ...rned on and not in standby mode Windows or sleep mode Mac No Service is available The Data LED indicator is off Try the following Reorient your computer If you are inside a building or near a structure that may be blocking the signal change the position or location of your computer Contact Telstra regarding the status of the network or your account ...

Page 23: ...lied to the end or side of the modem you may damage the modem or your computer In such cases do not insert the modem directly into your computer s USB slot Use the USB extension cable and laptop screen clip instead How do I insert a microSD card The microSD slot is located beneath the back cover See the illustration below answering those niggling questions ...

Page 24: ...l back the antenna connector cover 3 Replace the back cover See next page for more details HandyHint Yourdevicehastwoantennaconnectors If only connecting a single antenna please make sure to use connector 1 Dual port antennas are available for separate purchase ...

Page 25: ...25 1 2 3 ...

Page 26: ...applies Telstra Mobile Network coverage depends on your location device and whether your device has an external antenna attached Actual speeds vary due to factors such as location distance from the base station local terrain user numbers hardware software configuration and download source upload destination If multiple users access the Wi Fi device the typical speed range per user may be reduced V...

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