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Telstra BIGPOND USB 4G, Getting To Know Manual

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Telstra BIGPOND USB 4G Getting To Know Manual Download Page 20

19

PROBLEM

SOLVING

  WHY CAN’T I CONNECT?

   If you are having an issue accessing the  
   internet try the following suggestions:

• Ensure the USB is plugged in correctly.

• Unplug the USB and plug it into a different  

   USB port.

•Restart your computer.

• Turn off or temporarily disable any Security  

   Programs or Firewalls.

• 

Uninstall the Mobile Broadband Manager  

   and restart the computer, plug the USB in and    
   reinstall the Mobile Broadband Manager.

•If possible try the USB in another computer.

Summary of Contents for BIGPOND USB 4G

Page 1: ...GETTING TO KNOW YOUR BIGPOND USB 4G ...

Page 2: ...ur brand new USB 4G This guide will help you get started as quickly and easily as possible It ll guide you through installation show you how to set up your modem and help you out with any tricky bits LET S GET THIS SHOW ON THE ROAD ...

Page 3: ...2 WHAT S INSIDE 05 Let s get started 09 Getting connected 19 Using the Connection Manager 21 Problem solving 23 Answering those niggling questions 26 Things you need to know ...

Page 4: ... strength See your local Telstra store or partner for assistance with picking the best antenna option for you as well as help with installation MicroSD card for external data storage available at consumer electronics stores You can use your Bigpond USB 4G with these operating systems Windows 8 32 64 bit Windows RT is not compatible Windows 7 32 64 bit Windows Vista SP2 32 64 bit Windows XP SP3 Med...

Page 5: ...ave been emailed to you however you may want to note these details below for easy reference EMAIL ADDRESS Remember your email address is your username bigpond com PASSWORD It s a good idea to protect yourself by writing down a reminder rather than your actual password ...

Page 6: ...5 Power LED External antenna connectors USB Connector Data LED YOUR BIGPOND USB 4G ...

Page 7: ... Blue Working normal Blinking Blue Updates in progress Do not remove USB Blinking Amber Searching for network Solid Amber Error Could not initialise Offline Mode Data LED Indicator Status Off Could not find network Blinking Green Found 4G network Ready to connect Solid Green Connected to 4G network Blinking Blue Found 3G network Ready to connect Solid Blue Connected to 3G network ...

Page 8: ...RT USB Your SIM card should already be inserted However if you are replacing the SIM remove the back cover by sliding it down then insert the SIM card as shown below microSD slot SIM card slot Insert the device into the USB port ...

Page 9: ...ettings may be preventing Autorun The Mobile Broadband Manager software will need to be manually installed Windows Users From your Desktop or Start Menu select Computer or My Computer XP Double click on the file named setup exe to begin the installation Mac Users Double click the CD drive icon that appears on your desktop When the BigPond Connection Manager icon appears click it to begin the insta...

Page 10: ...9 Click Next to continue Once you have reviewed Our Customer Terms click on I confirm that I wish to proceed and click Next ...

Page 11: ...t the default location to save the Mobile Broadband Manager software or click on Browse to specify a different location The wizard takes a few minutes to complete Once installation is complete click Finish to exit the setup ...

Page 12: ...RE Onceinstallationiscompleteashortcutwillbe createdonyourdesktop Doubleclickonthe shortcuttoopentheMobileBroadbandManager Click Connect Now to start using your device Handy Hint Windows 8 users can also connect and disconnect from Tile view by selecting Settings Networks ...

Page 13: ...illing details if you haven t signed up yet From the Connection Manager click on Register to begin Important There are instances where the connection manager may ask to register even if you have registered before If it does go through the registration process again to setup your device ...

Page 14: ...o register your billing details and create a user name and password Select I am new to BigPond and Telstra and click Next Follow the prompts to set up your account If you re an existing BigPond or Telstra customer but have not created an account select I am an existing BigPond or Telstra Customer but I don t have a username or password ...

Page 15: ...tner store you ll have already provided your credentials during the sign up process and created a username and password Select I have an e mail address and password for my new Mobile Broadband account Note Your BigPond username and password have been emailed to you You can access your password online at http myacct bigpond com ...

Page 16: ... 5 SETUP YOUR EMAIL Onceyou vecompletedtheregistration process youwillbeprovidedwiththeoption tosetupyourBigPond email Go to http go bigpond com help email for more information on email setup and support ...

Page 17: ...ming should already be activated on your BigPond account Different charges apply when using your BigPond service overseas and any monthly allowance included with your BigPond plan excludes use while overseas For a full list of available countries and charges go to telstra com au internet and click on Activate International Roaming under Account Services ...

Page 18: ...nnection Manager has loaded up you will be able to click Connect Now Whenever the USB device is plugged into your computer the Connection Manager will automatically launch Alternatively double click the shortcut on your desktop called Mobile Broadband Manager ...

Page 19: ...ength Connect Now CONNECTION MANAGER UPDATES The Connection Manager will automatically check for software updates To manually download the latest software you can click on Tools and select Check for Updates Alternatively visit telstra com au internet and click on Software Updates under Account Services ...

Page 20: ...B is plugged in correctly Unplug the USB and plug it into a different USB port Restart your computer Turn off or temporarily disable any Security Programs or Firewalls Uninstall the Mobile Broadband Manager and restart the computer plug the USB in and reinstall the Mobile Broadband Manager If possible try the USB in another computer ...

Page 21: ...rned on and not in standby mode Windows or sleep mode Mac No Service is available The Data LED indicator is off Try the following Reorient your computer If you are inside a building or near a structure that may be blocking the signal change the position or location of your computer Contact Telstra regarding the status of the network or your account ...

Page 22: ... or side of the device you may damage the device or your computer In such cases do not insert the modem directly into your computer s USB slot Use the USB extension cable and laptop screen clip instead HOW DO I INSERT A MICROSD CARD The microSD slot is located beneath the back cover Insert the microSD as shown in the illustration below ANSWERING THOSE NIGGLING QUESTIONS ...

Page 23: ...over and insert the antenna connector Antenna connector type is TS9 3 Replace the back cover See next page for more details HandyHint Yourdevicehastwoantennaconnectors If only connecting a single antenna please make sure to use connector 1 Dual port antennas are available for separate purchase ...

Page 24: ...23 1 2 3 ...

Page 25: ... available 3G speeds in other coverage areas Telstra Mobile Network coverage depends on your location device and whether your device has an external antenna attached Actual speeds vary due to factors such as location distance from the base station local terrain user numbers hardware software configuration and download source upload destination Visit telstra com mbb coverage to check if you are in ...

Page 26: ...r free from any Telstra mobile within Australia For billing and accounts Go to bigpond custhelp com app contact_us billing to email us or call 13 POND 13 7663 from 8am 9 30pm Monday to Friday AEST or 8am 8pm Saturdays AEST For technical support Go to bigpond custhelp com app contact_us techincal to email us or call 13 3933 Remember you ll need your username your Bigpond email address and password ...

Page 27: ... of companies Mac is a trademark of Apple Inc registered in the US and other countries The spectrum device is a trade mark ofTelstra Corporation Limited ABN 33 051 775 556 and are trade marks and registered trade marks ofTelstra Corporation Limited ABN 33 051 775 556 ...

Page 28: ...FOR MORE INFORMATION CALL 13 POND 13 7663 VISIT bigpond com VISIT A TELSTRA STORE OR PARTNER ...

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