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Attendant console

User guide

79-120-0006/E

Issue 1

Summary of Contents for DIGITAL 400 DBU-5

Page 1: ...Attendant console User guide 79 120 0006 E Issue 1...

Page 2: ...79 120 0006 E Issue 1 Attendant console User guide Telrad Telecommunications Inc Woodbury New York...

Page 3: ...GITAL 400 system Release DBU 5 as of February 1997 Telrad reserves the right to modify the equipment and the software described herein without prior notice However changes made to the equipment or to...

Page 4: ...Figure 1 Attendant console faceplate...

Page 5: ...ANT CONSOLE POSITIONS ATP Your DIGITAL telephone system can be served by up to four attendants Each attendant operates a telephone unit called an Attendant console ATC The Attendant console may be con...

Page 6: ...olor and flash rate of the indicators show the sta tus of the programmed line feature or extension In general red indicates non availability for example a busy line Green indicates that you are using...

Page 7: ...s marked or labeled by a sticker with its permanent function on the console faceplate for example FLASH NIGHT RELEASE User programmable buttons Some of the buttons on your console may be user pro gram...

Page 8: ...outside line of the current call The second line of the display provides information on the status of the attendant and the specific call being handled It also displays the elapsed time and caller ide...

Page 9: ...programmed for the Executive suite application you handle calls for a number of organizations Your display assists you by indicating for which organiza tion the arriving call is intended HEADSET HANDS...

Page 10: ...d to an inactive state THE ANSWER BUTTON Pressing ANSWER completes the transfer of the current call and connects you to the next call in the Main Call queue DIALING ON THE CONSOLE If you are connected...

Page 11: ...cator goes out DISTINCTIVE RINGING You can program telephone sets located close to each other with distinctive rings to enable you to identify which telephone is ringing Nine different rings are avail...

Page 12: ...ng for the attendant is indicated on the top line of the display e g CW23 where CW stands for Calls Waiting and 23 is the number of calls To answer the first call waiting in the Main Call queue Press...

Page 13: ...that dialed 0 Press the designated Dial Attendant button to retrieve from this queue Interposition queue if defined contains calls from extensions that dialed your extension number Press the designat...

Page 14: ...call from Private Hold Press the Private Hold softkey again Manual hold Calls may be placed on hold manually by pressing HOLD A call placed on hold enters the Hold queue from which it can be retrieved...

Page 15: ...on hold 2 Inform the answering party that a call is waiting To complete the transfer do one of the following Press RELEASE You are returned to idle state or Press ANSWER You are connected to the next...

Page 16: ...all Press the softkey with the appropriate outside line num ber e g SPLT 805 If the called party does not wish to receive the call you can transfer the call to someone else 1 Press DROP 2 Dial the new...

Page 17: ...te Recall queue To return to the outside call 4 Press PRIVATE RCL NOTE You may have to answer other calls in the private Recall queue before being connected to the serial transfer call To make further...

Page 18: ...n number IF THE EXTENSION YOU CALLED IS BUSY When you dial an extension and hear busy tone you can activate the Callback feature 1 Press CALLBACK When the extension becomes available if the private Re...

Page 19: ...is heard by all parties depending on system programming MAKING A PAGE ANNOUNCEMENT 1 Press the PAGE zone button or Press FEAT and dial the PAGE zone code You hear a tone burst Then 2 Make your announ...

Page 20: ...E DIALING To speed dial an outside number Do one of the following Press the appropriate SPEED DIAL button or Press SPEED DIAL and dial the desired speed dial code Redialing the last outside number 1 P...

Page 21: ...e display 2 Press PRIVATE RCL 3 Listen for outside dial tone and dial the desired number To cancel trunk queue Press CNCL TKQUE FLASH DISCONNECT When connected to an outside line you may disconnect th...

Page 22: ...line or during an outside call after the elapsed call time appears in the display Account code entry may be voluntary prompted or forced Prompted account code You hear a periodic tone during outside...

Page 23: ...Attendant console 19 PICK UP You may pick up calls ringing or on hold at other exten sions 1 Press PICK UP 2 Dial the number of the extension or outside line that is ringing or on hold...

Page 24: ...g CALL STEVE When you send a predefined message display telephones show the text of the message followed by your extension name or number e g GONE OUT STEVE SENDING MESSAGES To send a basic message A...

Page 25: ...o send a message with confirmation When you dial a display telephone and hear busy tone you can send a message which appears on the display of the telephone called 1 Select a message as explained abov...

Page 26: ...s are displayed To call the message sender Press the softkey to the left of the message To delete a message Press the softkey to the right of the message you wish to delete To cancel all messages You...

Page 27: ...ded in a speed dial sequence by pressing PAUSE To program a speed dial memory code or button 1 Press PROGRAM 2 Do one of the following Press SPEED DIAL and dial a speed dial code see your System Admin...

Page 28: ...feature codes To program a MEMORY button 1 Press PROGRAM 2 Press the MEMORY button to be programmed The number previously programmed is displayed 3 Dial the desired extension number or feature code up...

Page 29: ...her conference parties hearing the conversation To establish a conference call 1 Call the first party If the first party is on an outside line Press DIAL CONT to deactivate dial continuation 2 Call th...

Page 30: ...parties to the conference must be inter nal for the conference to continue If not the parties are placed on hold You must return to the conference within a predefined time Otherwise the parties are d...

Page 31: ...order to continue the conversation Then 3 Press FEAT 4 Dial the TRUNK PATCH code 8 7 NOTE If no digit is pressed after the tone is heard the call is disconnected after a defined time out To return to...

Page 32: ...med the attendant exten sion number as their Call Forward destination you can cancel their Call Forward programming 1 Press CANCEL 2 Press CFWD TO ME Then To cancel all Call Forward programming Press...

Page 33: ...position Calls may be answered from either the attendant or the day alert position To activate a day alert extension 1 Press DAY ALERT The DAY ALERT indicator flashes 2 Dial the number of the day ale...

Page 34: ...low extension or the attendant position Overflow conditions are met when More than a defined number of calls are waiting in the Main Call queue A call has been waiting in the Main Call queue beyond a...

Page 35: ...s POSITION BUSY again The POSITION BUSY button indicator light goes off If your console has been programmed to require a password when deactivating position busy you are prompted to enter your four di...

Page 36: ...the system into night service Press NIGHT The NIGHT indicator flashes During Night service the attendant console does not receive incoming calls and the queues are not active To return the console to...

Page 37: ...y outside line Dial the number of an outside line If the line is available you seize the outside line and hear outside dial tone Otherwise busy tone is heard The extension using the outside line and t...

Page 38: ...detected in system operation an alarm message is sent to the display of the attendant console The System Administrator should be advised of any alarm indication When the alarm message is no longer nee...

Page 39: ...7 Enter the new Night COS number 8 Do one of the following Press EXIT once to repeat the extension number entry procedure for another extension or Press EXIT three times to exit the programming func...

Page 40: ...rogrammable buttons and can be assigned up to four 32 button maps A map is an arrange ment of up to 32 entries representing extensions This pro vides the attendant with an additional 128 programmable...

Page 41: ...ammed accordingly you can control the entry of visitors into premises When someone presses the doorbell a call waiting ring sounds at your console To speak to the visitor 1 Press ANSWER or the flashin...

Page 42: ...f your console has been defined as the time setting sta tion 1 Press PROGRAM 2 Press TIME 3 Dial the correct time using HHMM in 24 hour format e g 1530 for 3 30 pm 4 Dial the correct date using DDMMYY...

Page 43: ...Press TIME The current programmed alarm time is displayed Use the dialpad to enter the desired alarm time using 24 hour format e g 1530 for 3 30 pm 3 Press SAVE NOTE Once an alarm has rung the alarm...

Page 44: ...1 Press PROGRAM 2 Press SPEED DIAL 3 Dial an available speed dial code or press an available SPEED DIAL button 4 Enter up to 16 digits 5 Press SAVE To dial the number saved do a regular Speed Dial usi...

Page 45: ...flect the fea ture initials using the letters on the dialpad buttons For example To access Trunk Patch Press FEAT followed by the dialpad buttons corre sponding to the letters TP Trunk Patch That is F...

Page 46: ...1 ACD LOGOUT 1 ALL GROUP ATTENDANT 0 BACKGROUND MUSIC BM FEAT 2 6 BARGE IN BI FEAT 2 4 CALLBACK QUEUE CB FEAT 2 2 CALL FORWARD ALWAYS FL FEAT 3 5 CALL FORWARD BUSY FB FEAT 3 2 CALL FORWARD NO ANSWER F...

Page 47: ...E ME FEAT 6 3 NIGHT SERVICE 1 PAGE INTERNAL 1 through 8 I1 through I8 FEAT 4 1 through 4 8 PAGE EXTERNAL 1 through 8 1 X1 through X8 PICKUP PU FEAT 7 8 PROGRAM PM FEAT 7 6 REDIAL RL FEAT 7 5 SAVE REPE...

Page 48: ...stomer s definition Message no Default message Updated message 01 CALL_ Basic message 02 CALL 1 03 CALL HOME 04 CALL ME 05 GONE OUT 06 READ MAIL 07 VOICE MAIL 08 CALL BOSS 09 TAKE MSGS 10 GONE HOME 11...

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Telrad DIGITAL 400 DBU-5, User Manual

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