Telrad Telecommunications 76-110-0205/I User Giude Download Page 1

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Integrated Multi-Application Generator

User guide for:

• Digital telephone sets
• Analog telephone sets
• Single Line Telephones
in DIGITAL systems

76-110-0205/I

Issue 1

Summary of Contents for 76-110-0205/I

Page 1: ...Integrated Multi Application Generator User guide for Digital telephone sets Analog telephone sets Single Line Telephones in DIGITAL systems 76 110 0205 I Issue 1...

Page 2: ...76 110 0205 I Issue 1 Digital telephone sets Analog telephone sets Single Line Telephones User guide Telrad Telecommunications Inc Woodbury New York...

Page 3: ...nected to Telrad DIGITAL KEY BX and DIGITAL 400 exchanges Release SB6 DB6 Telrad reserves the right to modify the equipment and software described herein without prior notice How ever changes made to...

Page 4: ...ecorded announcement that offers assistance in reaching the person with whom they want to speak and provides options for proceeding if that person is subsequently unavailable For you as an IMAGEN subs...

Page 5: ...rator has assigned a mailbox to you you can personalize it by obtaining a password from the system administrator which you can change or cancel recording your name in your mailbox recording the person...

Page 6: ...cording is finished you have 5 seconds in which to make a selection from the menu If you do not make a selection within 5 seconds the previous menu is played If again you do not make a choice within 5...

Page 7: ...ime message was sent or received attached to incoming and outgoing messages attach an annotation to a message you are redirecting receive confirmation when a message you have sent is heard by the rece...

Page 8: ...ss code as given to you by the system administrator NOTE If you use a non tone dial telephone to dial in to IMAGEN the call is handled according to system programming Generally the call is forwarded d...

Page 9: ...option of waiting for the extension or you may be prompted to leave a message immediately You can choose from a variety of alternative programmable Automated Attendant service approaches as described...

Page 10: ...f you are at home and want to listen to the messages you received at the office you can dial the IMAGEN telephone number and then enter your mailbox To enter your mailbox from your own extension 1 Dia...

Page 11: ...ox To enter your mailbox from another extension within the system 1 Dial the IMAGEN access code you receive the IMA GEN MAIN Menu see above 2 Dial and dial your mailbox number you are asked to enter y...

Page 12: ...ORDING YOUR NAME AND PERSONAL OPENING GREETING You personalize your mailbox by recording your name and your own personal greetings To record your name 1 Dial 3 from the MAILBOX Menu you receive the PE...

Page 13: ...u dial 4 4 When you finish recording dial you receive the END OF RECORD Menu 5 To save the recording of your name dial 2 you return to the PERSONAL GREETINGS Menu To playback the message Dial 1 To era...

Page 14: ...g Callers hear your busy greeting if they call while you are using your telephone Callers hear your special temporary greeting for example while you are on vacation until you erase it after which your...

Page 15: ...cel the new password is either confirmed or canceled and you return to the MAILBOX OPTIONS Menu NOTE If in Step 5 you dialed and then 1 to cancel your current password you can then enter your mailbox...

Page 16: ...ou receive the MAIL BOX Menu You hear this option only if there are new messages in your mailbox You hear this option only if there are other messages in your mailbox To leave a message Dial 2 To ente...

Page 17: ...can add an additional minute each time you dial 4 When you have finished recording dial you receive the END OF RECORD Menu 5 Dial 2 your message is sent You return to the MAIN Menu NOTE If you hang up...

Page 18: ...message with the CON FIDENTIAL attribute the system indicates that it saved the message as confidential However you should be aware that a CONFIDENTIAL tag does not prevent the recipient from forward...

Page 19: ...tes Menu until you dial or until you have given the message all of the possible attributes IMAGEN plays a confirmation announcement for each attribute you attach to a mes sage When you dial your messa...

Page 20: ...have the option of modifying the date and the time at which the message will be sent To modify the date or time 1 Enter your mailbox 2 Select 8 from the MAILBOX Menu you hear a recorded announcement...

Page 21: ...eave a message for a group of mailboxes 1 Enter your mailbox the MAILBOX Menu is available to you You hear this option only if there are new messages waiting in your mailbox You hear this option only...

Page 22: ...nal group dial 0 instead of entering a mailbox group number in step 2 above For instructions on defining your personal distribution group refer to the section titled Advanced IMAGEN Subscriber Feature...

Page 23: ...elephone lights up or an arrowhead appears adjacent to it and you receive a broken tone when you lift the handset To listen to your messages 1 Dial the MSG button if applicable you hear a recorded ann...

Page 24: ...SAGE TYPE SELECTION Menu and then dial 1 2 3 4 or 5 to hear messages in any of the above categories To listen to your new messages Dial 1 To leave a message for another mailbox Dial 2 To record a pers...

Page 25: ...this message Dial 1 To save this message and play the next one Dial 2 To erase this message and play the next one Dial 3 To reply to this message Dial 4 To transfer or copy this message to another mai...

Page 26: ...sage has been heard its classification changes to OLD and can be reheard by selecting 2 from the MESSAGE TYPE SELECTION Menu New confirmation messages are also contained in the New messages category O...

Page 27: ...ceive the MORE LISTEN OPTIONS Menu 2 Dial 9 the message is repeated with its timetag RECOVERING A MESSAGE THAT YOU HAVE DELETED If you delete a message and then decide you require the message after al...

Page 28: ...A MESSAGE You can automatically reply to a message as soon as you finish listening to it 1 From the LISTEN Menu dial 4 you hear a recorded announcement Mailbox Greeting Please state your message clear...

Page 29: ...ilbox If you transfer the message it is sent to another mailbox or mailbox group and erased from your mailbox To copy or transfer a message 1 Dial 1 or 6 from the MAILBOX Menu and listen to your messa...

Page 30: ...e mailbox or mail box group or Dial 3 if you want to abort the send copy procedure or Dial 4 if you want to tag your message prior to send ing you receive the SEND COPY OPTIONS Menu To keep this messa...

Page 31: ...to or deletes the message they also listen to or delete the anno tation The rewind and fast forward features however function separately for the annotation and the message You may attach different an...

Page 32: ...announcement Please state your message clearly Then dial pound 2 Record your annotation then dial you receive the END OF RECORD Menu 3 Dial 2 or hang up without dialing any button the message together...

Page 33: ...r The ANNOTATION Menu is now displayed 3 Dial 1 to record a new annotation then save the mes sage Every user to whom you have sent the message will now hear the updated annotation NOTE If after having...

Page 34: ...ntification number 1 to 9 or to the System Index which has a capacity of over 120 messages tagged 10 to 137 To mark a message as indexed After listening to a given message you hear the LISTEN Menu as...

Page 35: ...the following message This Identification tag is taken To reassign it to the cur rent message dial To select another identification tag dial a digit between 1 and 9 To exit dial To retrieve an indexe...

Page 36: ...u accordingly and plays the message that comes next in numerical order If when prompted to enter the identification num ber you dial twice in succession all indexed messages will be played successivel...

Page 37: ...message Then you enter your password and can listen to your messages You can designate two different follow me destinations For example you can have your messages forwarded to one extension during th...

Page 38: ...e number 4 Enter the follow me telephone number of up to 32 digits and dial you remain in the FOLLOW ME Menu NOTE Within the follow me number it may be necessary to include a digit for an outside line...

Page 39: ...espond to your organization s start and end of work hours In other words messages left at your extension outside of work hours as pre programmed in the system will be forwarded to your follow me desti...

Page 40: ...IVATION Menu 3 Select the desired option by dialing 1 2 or 3 To deactivate the follow me option select 2 in step 2 above ANSWERING A FOLLOW ME CALL Answering a follow me call forwarded to a telephone...

Page 41: ...forwarded to that number unless you activate it again If you dial 4 the system will try to reach you at this number again when an additional new mes sage arrives ANSWERING A FOLLOW ME CALL FORWARDED T...

Page 42: ...box or mailbox group See the section titled Copying or transferring a message to another mailbox Unless your system is programmed otherwise the initial recording time allotted to each call is 15 minut...

Page 43: ...gn one of the fixed buttons on your telephone set as a CALL SCREEN button When the feature is operative and you receive a call the auto attendant answers the call Callers hear a recorded announcement...

Page 44: ...o answer the call pick up the receiver or press SPKR or To reject the call dial any key other than SPKR or sim ply refrain from answering The caller hears your no answer greeting At this stage you can...

Page 45: ...from your telephone set and to assign one of the fixed buttons on your tele phone set as a MESSAGE MONITOR button You must ask the system administrator to program the message monitoring feature to be...

Page 46: ...gain the button light goes off or the arrowhead disappears To set the monitoring time for your calls 1 Enter your mailbox dial the IMAGEN access code and dial 2 Enter your password you receive the Mai...

Page 47: ...ve monitoring time or for unlimited monitoring time the auto attendant responds with an announcement of the selected monitoring time for example if you dialed 1 five seconds if you dialed 9 forty five...

Page 48: ...Single digit dialing Allows the caller to reach a preprogrammed extension by dialing one digit NOTE A person calling from inside the system may also use all three of these options by first exiting the...

Page 49: ...ystem s reaction depends on whether or not the letters you dial match a name in the dial by name direc tory If the letters you dial match a name and only one name from the directory the system dials t...

Page 50: ...al 2 to play the next name Dial 0 for the operator Dial for the previous menu You continue dialing 2 until you hear the name you want to reach Then dial 1 NOTE The Dial By Name feature is also availab...

Page 51: ...n be dialed directly if programmed accordingly The outside caller hears an announcement listing these extensions and dials a single digit rather than dialing the extension number or name of the subscr...

Page 52: ...to make payment The answers are recorded The interview consists of a maxi mum of eight interview questions followed by a closing message to the caller To conduct an interview 1 Dial the IMAGEN telepho...

Page 53: ...iews into the system If there is more than one interview the main opening greeting con tains dialing instructions for accessing the different interviews For example To order a catalogue item dial 7 To...

Page 54: ...le calling your mailbox have a choice of hearing announcements and instructions in up to ten different languages It is possible to program a mailbox so that its owner hears options and announcements i...

Page 55: ...nother colleague for handling This IMAGEN feature is called Automatic Copying of Unheard Messages For instance if you deal with urgent matters you may want messages that have been in your mailbox for...

Page 56: ...e period in HH MM format e g for 15 minutes dial 0 0 1 5 You are returned to the AUTO COPY Menu NOTE The time period you designate must be a multiple of 15 minute intervals e g 15 minutes 45 min utes...

Page 57: ...up can consist of up to eight member mailboxes Subject to this size limitation you can add and delete mailboxes at will Only one personal distribution group can be defined per mailbox To add mailboxes...

Page 58: ...u hear the announcement Your distribution list is empty To send a message to your personal distribution group dial 0 when IMAGEN asks you to enter the mailbox group number See the section titled Leavi...

Page 59: ...TTENDANT Menu 3 Dial 1 you are prompted to enter the number of the extension to serve as Department secretary 4 Enter the extension number then dial you are returned to the AUTOMATED ATTENDANT Menu B...

Page 60: ...TTENDANT Menu select 2 you are prompted to choose the Auto attendant mode you require 2 Dial 1 Internal 2 External or 3 None You are returned to the AUTOMATED ATTENDANT Menu C Program the call handlin...

Page 61: ...the AUTOMATED ATTENDANT Menu select 3 you are transferred to the OPERATION Menu 2 Choose the desired call handling method If you dial 2 Record or 3 Unscreened transfer your selection is saved and you...

Page 62: ...r and busy call handling method for specific types of calls You may decide you would prefer certain incoming calls arriving at particular times of day or night to be handled in a different manner to t...

Page 63: ...sy signal should be handled To program the no answer and busy call handling method for specific types of calls 1 From the AUTOMATED ATTENDANT Menu select 4 you are transferred to the FORWARD Menu 2 Ch...

Page 64: ...one sets and SLT 61 NOTE The Unscreened transfer call handling option is not available for the two System Forward categories 4 When you have finished programming any or all of the call categories dial...

Page 65: ...AGEN access Number 2 Dial twice 3 Enter your password if applicable From another extension 1 Enter the IMAGEN Number 2 Dial 3 Enter your Mailbox Number 4 Enter your password if applicable From outside...

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