EN
7. Failed to add device?
- Make sure the device is powered on.
- Check the Wi-Fi connection of your phone.
- Check if the device is in pairing mode. Reset your smart device to
enter pairing mode.
- Check router or related: If you use a dual-band router, select the
2.4GHz network to add the device. You also need to enable the router's
broadcasting function. Set encryption method as WPA2-PSK and
authorization type as AES or set both on "auto".
- Check if the Wi-Fi signal is strong enough. To maintain the signal
strong, keep your router and the smart device as close as possible.
- Wireless mode should be 802.11.b/g/n (Wi-Fi 6 protocol 802.11ax is not
supported)
- Make sure you don't exceed the maximum number of registered
devices supported by the app (150).
- Check if the router's MAC filtering function is enabled. If so, remove
the device from the filter list and make sure the router is not prohibiting
the device connection.
- Make sure the Wi-Fi password entered in the app is correct.
Can I control the device with 2G/3G/4G network?
When adding the device for the first time, the device and the phone need
to be connected to the same Wi-Fi network. Once the device has been
successfully paired with the Tellur Smart app, you can remotely control
it via 2G/3G/4G networks.
How can I share my device with family?
Open Tellur Smart app, go to "Profile" -> "Device sharing" -> "Sharing
sent", tap "Add sharing" and share the device with the added family
members.
Notice - users must install the Tellur Smart app on their device in order
to see shared devices.
How can I manage the devices shared by others?
Open App, go to "Profile" > "Device Sharing" > "Sharing Received", then
you can find the devices shared by other users. To delete a shared
device, swipe left.
