EN
7. Failed to add device?
- Make sure the device is powered on.
- Check the Wi-Fi connection of your phone.
- Check if the device is in pairing mode. Reset your smart
device to enter pairing mode.
- Check router or related: If you use a dual-band router, select
the 2.4GHz network to add the device. You also need to enable
the router's broadcasting function. Set encryption method as
WPA2-PSK and authorization type as AES or set both on "auto".
- Check if the Wi-Fi signal is strong enough. To maintain the
signal strong, keep your router and the smart device as close
as possible.
- Wireless mode should be 802.11.b/g/n (Wi-Fi 6 protocol
802.11ax is not supported)
- Make sure you don't exceed the maximum number of regis-
tered devices supported by the app (150).
- Check if the router's MAC filtering function is enabled. If so,
remove the device from the filter list and make sure the router
is not prohibiting the device connection.
- Make sure the Wi-Fi password entered in the app is correct.
Can I control the device with 2G/3G/4G network?
When adding the device for the first time, the device and the
phone need to be connected to the same Wi-Fi network. Once
the device has been successfully paired with the Tellur Smart
app, you can remotely control it via 2G/3G/4G networks.
How can I share my device with family?
Open Tellur Smart app, go to "Profile" -> "Device sharing" ->
"Sharing sent", tap "Add sharing" and share the device with the
added family members.
Notice - users must install the Tellur Smart app on their device
in order to see shared devices.
How can I manage the devices shared by others?
Open App, go to "Profile" > "Device Sharing" > "Sharing
Received", then you can find the devices shared by other users.
To delete a shared device, swipe left.
