Failed to add device?
- Make sure the device is powered on.
- Check the WiFi connection of your phone.
- Check if the device is in pairing mode. Reset your smart device to enter
pairing mode.
- Check router or related: If you use a dual-band router, select the 2.4GHz
network to add the device. You also need to enable the router's broadcasting
function. Set encryption method as WPA2-PSK and authorization type as AES
or set both on "auto".
- Check if the WiFi signal is strong enough. To maintain the signal strong,
keep your router and the smart device as close as possible.
- Wireless mode should be 802.11.b/g/n (WiFi 6 protocol 802.11ax is not
supported)
- Make sure you don't exceed the maximum number of registered devices
supported by the app (150).
- Check if the router's MAC filtering function is enabled. If so, remove the
device from the filter list and make sure the router is not prohibiting the
device connection.
- Make sure the WiFi password entered in the app is correct.
Can I control the device with 2G/3G/4G network?
When adding the device for the first time, the device and the phone need to be
connected to the same WiFi network. Once the device has been successfully
paired with the Tellur Smart app, you can remotely control it via 2G/3G/4G
networks.
How can I share my device with family?
Open Tellur Smart app, go to "Profile" -> "Device sharing" -> "Sharing sent",
tap "Add sharing" and share the device with the added family members.
Notice
- users must install the Tellur Smart app on their device in order to
see shared devices.
How can I manage the devices shared by others?
Open App, go to "Profile" > "Device Sharing" > "Sharing Received", then you
can find the devices shared by other users. To delete a shared device, swipe
left.